Support Jobs in Wilkes-Barre, PA

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15d ago

Helpdesk Technician

Luzerne County Wilkes-Barre, PA

Wilkes-Barre, PA

15d ago

$43k - $46k/yr Full time Computer Skills End User Support Hardware Support

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Job Description

Joining Luzerne County as a Helpdesk Technician is an onsite opportunity to support more than 1,000 countywide users from our Wilkes-Barre, Pennsylvania location. The role offers a competitive salary of USD 43,000 - 45,500 per year and the chance to work across IT service desk operations, including hardware and software support, networking, printing, and telephone systems. You will help maintain security with anti-malware and intrusion detection systems, deploy and manage end-user workstations, thin clients, laptops, and mobile devices, and participate in after-hours coverage to ensure consistent IT service for the county.

Responsibilities

Provides service desk support to over 1,000 end users regarding computer hardware and software, networking, printing, and telephone systems issues.
Performs root cause analysis and resolves complex issues that involve multiple IT areas.
Complies with defined IT service levels.
Maintains anti-malware and intrusion detection systems.
Installs, configures and manages end-user workstations, thin clients, laptops, and mobile devices.
Posts updates to County websites.
Evaluates and tests new and updated applications for compatibility and compliance.
Develops scripts and automates repetitive tasks.
Providing countywide coverage of IT-related issues both through service desk functions and after-hours coverage on a rotating basis.
Assists in troubleshooting network performance and failures.
Performs related work as required.
Perform other duties as assigned.

Requirements

Associate's degree in computer science or related field with 1 year related experience, or
3 years related experience

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