Support Jobs in Wilmington, DE

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IT Support Services II-Help Desk

Courser Employment Services LLC Wilmington, DE

Wilmington, DE

Today

Full time Application Support Cloud Cloud Platforms

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Job Description

This on-site role in Wilmington, DE offers a solid benefits package, opportunities for professional development, and a collaborative environment focused on delivering reliable IT support. You will provide tier II technical assistance across applications, hardware, and networks, mentor junior teammates, and contribute to client-facing IT initiatives.

Benefits

Medical, dental, vision, and life insurance
401(k) with employer match
Unlimited vacation time after one year of employment, with 10 vacation days during the first year
Paid sick time
Ten holidays, including your birthday and a floating holiday
Healthy lifestyle reimbursement
Amazon Prime reimbursement
40 hours of paid volunteer time
Paid parental leave
Reimbursement for ongoing education and certifications
Access to learning and development programs

Responsibilities

Provide tier II support for application, hardware, and network issues escalated from junior team members, ensuring timely resolution
Respond to user service requests with a focus on outstanding customer service and a positive user experience
Assist in the administration and management of IT systems, including servers, workstations, and cloud environments
Diagnose and resolve complex technical problems across Windows, macOS, Linux, and mobile devices
Maintain comprehensive documentation of support processes, troubleshooting steps, and system configurations
Assist in training and mentoring junior IT support staff, sharing best practices and technical guidance
Participate in IT projects such as software deployments, system upgrades, and network enhancements, delivering on time and within scope
Monitor systems and networks for performance and security, proactively addressing potential issues
Manage user accounts, permissions, and access rights across various systems and applications
Track incident trends, root causes, and resolutions to improve IT services and support processes

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
3-5 years of experience in IT support or system administration, preferably in a corporate setting
Strong knowledge of Windows Server, Linux, macOS, and enterprise applications
Solid networking understanding, including TCP/IP, DNS, DHCP, and VPN configurations
Experience with helpdesk and ticketing systems such as ConnectWise, ServiceNow, JIRA, or Zendesk
Excellent problem-solving abilities and efficient troubleshooting of complex technical issues
Strong communication skills with the ability to explain technical concepts to non-technical users

Technologies

Windows Server
Linux
macOS
ConnectWise
ServiceNow
JIRA
Zendesk
AWS
Azure
VMware
Hyper-V

Preferred Experience

Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE)
Experience with cloud services (AWS, Azure) and virtualization technologies (VMware, Hyper-V)
Knowledge of IT security practices and data protection regulations

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