Support Jobs in Wilmington, NC

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21d ago

In-Home Sales & Tech Support (Part Time)

Asurion Wilmington, NC

Wilmington, NC

21d ago

$22 - $22/hr Part time Consultative Sales Customer Service Customer Support

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Job Description

Part-time in-home field sales and tech support role in Wilmington, NC (onsite) for Asurion, requiring daily travel to customer residences, with paid training and a Serve-Solve-Sell approach.

Responsibilities

Meet customers in-home, in-office, or wherever they are. Pre-scheduled interactions help you meet and surpass sales targets.
Deliver exceptional customer service throughout the interaction, always prioritizing the customer first.
Apply your expertise to diagnose and resolve tech issues, providing clear solutions for customers of all tech levels.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Leverage Asurion's expanding product lineup to offer tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Utilize strong negotiation and communication skills to pivot smoothly and close the right sale.
Begin with paid training to prepare for independent field work.

Requirements

Comfortable in a sales environment with defined targets.
Minimum 1 year of experience.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Proof of valid car insurance required (Manhattan excluded).
Own a personal vehicle (no motorcycles). Travel is around neighborhoods and cities near the inventory warehouse, with a maximum of 120 miles one-way.
Flexible 5-day workweek to meet customers on their timeline, including evenings, weekends, and holidays.
Personal cellphone for on-the-job communication.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a broad range of skills across career paths.
Naturally outgoing and capable of thriving in human interaction.
Work hours may vary based on business needs; flexibility may be required.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly; earned pay available for early access.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training prioritizing your success.

Part-Time Schedule

5 evenings per week — Hours: 4:05pm to 9:00pm

Pay Rate

22.05 USD per hour plus mileage reimbursement, phone stipend, and sales commission

Health and Safety Measures

Employee health and safety are a top priority; field visits to customers’ homes are supported by safety measures to ensure a safe work environment.

Get to Know Us

Click to see our day in the life video.
Asurion is a global tech solutions leader with a culture that values employees at all levels.
Our products and services reach over 350M+ customers worldwide (more than Netflix and Hulu combined).
Our experts demonstrate integrity in serving, solving and selling by listening to customers' needs and providing accurate information.

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