In-Home Sales & Tech Support (Part Time)

Part-time in-home field sales and tech support role in Wilmington, NC (onsite) for Asurion, requiring daily travel to customer residences, with paid training and a Serve-Solve-Sell approach.

Responsibilities

• Meet customers in-home, in-office, or wherever they are. Pre-scheduled interactions help you meet and surpass sales targets.
• Deliver exceptional customer service throughout the interaction, always prioritizing the customer first.
• Apply your expertise to diagnose and resolve tech issues, providing clear solutions for customers of all tech levels.
• Ensure customers leave with a working resolution and a product that addresses future tech needs.
• Leverage Asurion's expanding product lineup to offer tailored solutions.
• Listen actively to identify customer needs and position products accordingly.
• Utilize strong negotiation and communication skills to pivot smoothly and close the right sale.
• Begin with paid training to prepare for independent field work.

Requirements

• Comfortable in a sales environment with defined targets.
• Minimum 1 year of experience.
• Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Proof of valid car insurance required (Manhattan excluded).
• Own a personal vehicle (no motorcycles). Travel is around neighborhoods and cities near the inventory warehouse, with a maximum of 120 miles one-way.
• Flexible 5-day workweek to meet customers on their timeline, including evenings, weekends, and holidays.
• Personal cellphone for on-the-job communication.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a broad range of skills across career paths.
• Naturally outgoing and capable of thriving in human interaction.
• Work hours may vary based on business needs; flexibility may be required.

Benefits

• Base hourly rate guaranteed for all hours worked, paid bi-weekly; earned pay available for early access.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 monthly phone stipend.
• Three weeks of paid training prioritizing your success.

Part-Time Schedule

• 5 evenings per week — Hours: 4:05pm to 9:00pm

Pay Rate

• 22.05 USD per hour plus mileage reimbursement, phone stipend, and sales commission

Health and Safety Measures

• Employee health and safety are a top priority; field visits to customers’ homes are supported by safety measures to ensure a safe work environment.

Get to Know Us

• Click to see our day in the life video.
• Asurion is a global tech solutions leader with a culture that values employees at all levels.
• Our products and services reach over 350M+ customers worldwide (more than Netflix and Hulu combined).
• Our experts demonstrate integrity in serving, solving and selling by listening to customers' needs and providing accurate information.