Support Jobs in Woodbury, NY

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1mo ago

Help Desk Analyst

Star Group LP Woodbury, NY

Woodbury, NY

1mo ago Closed

$28 - $32/hr Full time Application Support Citrix End User Support

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Star Group LP is hiring an onsite Help Desk Analyst in Woodbury, NY to provide second tier support across Citrix and end-user devices.

Responsibilities

Review and process incoming support requests from the SGP user community via phone, voicemail, email, and in-person interactions
Answer, evaluate, and prioritize requests related to hardware, software, mobile devices, Jabber, VoIP, networking, and other computer-related technologies
Resolve incidents through collaboration with users, the technology team, and vendors; gather issue insights and support escalation through to resolution
Drive customer-centric outcomes by targeting first call resolution and supporting root cause analysis
Manage access requests, user profiles, application requests, change requests, and associated incident tickets; complete and track tickets in priority order
Ensure ticket processing aligns with SOX & PCI adherence and follows company guidelines, policies, and procedures
Diagnose and resolve issues across PCs, Windows Terminal, mobile devices, printers, faxes, cabling, miscellaneous systems, and LAN/WAN problems
Engage technical support members as needed to investigate and fix complex issues
Perform log, profile, equipment, and software audits; complete equipment and software inventories as required
Support technology setup for training rooms and conference rooms for classes, meetings, and presentations
Coordinate with telco carriers for data circuit and voice circuit issues; follow up until resolved and verify outcomes with locations
Support users with first tier wireless device troubleshooting (iPhones, Androids, iPads, handheld devices, tablets, and similar devices)
Conduct problem trend analysis to identify issues before they become chronic or repeat occurrences
Close out tickets, notify users of completion, and confirm successful resolution
Perform testing for user-related projects including Multiview, ERP/Energy, LMS, HRIS, Mobile & Web Apps, and other internal applications; document results and support the implementation team
Manage mobile device accounts, including an enterprise mobile account with over 3000 lines
Handle procurement and fulfillment of hardware requests, including purchasing and inventory control

Requirements

Demonstrates character, integrity, and ethical values; adheres to acceptable behavior policies
Working knowledge or familiarity with Microsoft Office, Outlook, Word, Excel, Access, system monitoring tools, SolarWinds, licensing, and IT audits
Understands the impact of Sarbanes-Oxley and internal control; develops skills for compliance and seeks education on new policies or processes
Availability to travel to Star Group sites, approximately 10%
High School Diploma with a certificate from a 6 to 12 month Information Technology program, or related experience with 3+ years customer service experience (preferably in a technical environment)
2 years of college preferred or a technical program combined with three years of work experience
Excellent written and verbal communication skills

Technologies

Citrix
Microsoft Office (Outlook, Word, Excel, Access)
System monitoring tools
SolarWinds
Jabber
VoIP
Windows Terminal
Multiview
ERP/Energy
LMS
HRIS
Mobile & Web Apps
SOX, PCI
LAN, WAN

Benefits

Medical coverage (F/T staff)
Dental coverage (F/T staff)
Retirement Savings
Plus more!

Compensation: USD 28 - 32 per hour. Location: Woodbury, NY (onsite).

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