Support Jobs in Woodcliff Lake, NJ

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IT Support Coordinator

PKF O'Connor Davies Woodcliff Lake, NJ

Woodcliff Lake, NJ

Today

$50k - $60k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

Provide first-contact service desk support, troubleshoot end-user issues, and help onboard new staff in a hybrid IT support role.

Responsibilities

Handle first-contact support requests through the service desk via telephone, web portal, email, and chat to deliver courteous, timely, and effective resolution.
Troubleshoot end-user hardware and software issues across desktops, laptops, printers, and mobile devices.
Deploy pre-packaged software using distribution tools and established processes as requested by end users.
Train and provide on-site orientations for new staff on office computer applications.
Document, actively resolve, and escalate incidents as needed to maintain SLA expectations.
Build rapport with service desk customers and elicit relevant problem details.
Prioritize incidents and service requests using defined processes to meet defined SLAs.

Requirements

Experience supporting Windows 10/11 desktops; basic knowledge of Windows 2019 or higher server operating systems.
Working technical knowledge of basic computer hardware; Dell laptops and desktops knowledge is a plus; Apple workstations is a plus.
Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory, and network printers.
Experience with Microsoft 365 suite; InTune endpoint management knowledge is a plus.
Experience with help desk incident tracking tools to log, track, and maintain incident history; knowledge base experience is preferred.
Remote control tools experience (e.g., Splashtop) is a plus, not required.
Remote access applications experience (e.g., Azure Virtual Desktop) is a plus, not required.
Experience with Wolters Kluwer CCH accounting product line is a plus, not required.
Bachelor’s degree in Information Technology or a related field is preferred.
Strong verbal and written communication skills and interpersonal skills.
Ability to train and provide on-site orientations for new staff on office computer applications.
Can work in a fast-paced environment with patience and professionalism during stressful situations.
Self-motivated and able to work efficiently with minimal supervision, while also collaborating in a team environment.
Ability to work additional hours as needed to meet assignment and internal or team deliverables, including scheduled on-call coverage during peak season.
Capable of lifting and transporting objects such as computers, printers, and peripherals.
May need to travel to other PKFOD office locations; must have a valid driver’s license and a vehicle for transportation between offices.
Must be able to work in-office a minimum of 3 days per week.
IT experience within an accounting firm or prior IT support role experience is a plus.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Technologies

Windows 10, Windows 11
Windows 2019
TCP/IP, routers, firewalls
Microsoft Exchange
Active Directory
Network printers
Microsoft 365
InTune endpoint management
Help Desk incident tracking tools
Splashtop
Azure Virtual Desktop
Wolters Kluwer CCH accounting product line
Web portal, telephone, email, chat

Compensation & Benefits

Salary range: $50,000 - $60,000 per year
Actual compensation dependent on role, office location, and individual qualifications, experience, skills, and certifications
Medical, Dental, and Vision plans
Basic Life, AD&D, and Voluntary Life Insurance
401(k) plan and Profit-Sharing program
Flexible Spending & Health Saving accounts
Employee Assistance, Wellness, and Work-life programs
Commuter & Parking benefits programs
Inclusive Parental Leave Benefits
Generous Paid Time Off (PTO)
Paid Firm Holidays
Community & Volunteering programs
Recognition & Rewards programs
Training & Certification programs
Discretionary Performance Bonus

Additional Information

Work authorization: Applicants must be currently authorized to work in the United States on a full-time basis; PKF O'Connor Davies Advisory, LLP cannot provide visa sponsorship now or in the future.
Staffing agencies: PKF O'Connor Davies Advisory, LLP will not be utilizing agencies for this position; do not forward resumes to PKFOD partners or employees at any locations; unsolicited resumes become the property of PKFOD.

Location: Woodcliff Lake, NJ (hybrid)

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