Support Jobs in Woods Cross, UT

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Help Desk II

AutoSavvy Woods Cross, UT

Woods Cross, UT

Today

Full time Application Support End User Support Help Desk Support

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Job Description

AutoSavvy helps employees and dealership locations stay productive with strong IT support and reliable technology. In this onsite Help Desk role, you’ll resolve escalated, higher-complexity issues, partner with vendors to keep work moving, and support the employee experience across the systems teams depend on every day.

What You’ll Do

Own escalated incidents and service requests across endpoints, Microsoft 365, identity, multifactor authentication, device management, connectivity, printing, phones, and dealership applications.
Use structured troubleshooting with ticket history, endpoint telemetry, logs, device state, network details, vendor status, and user symptoms to determine likely root cause and reduce repeat incidents.
Administer delegated functions in Microsoft 365, Entra ID, Intune, Cisco Duo, remote monitoring/support, and other approved platforms.
Diagnose device enrollment, compliance, policy, application deployment, updates, and configuration problems, documenting the failure point and validated remediation.
Troubleshoot store connectivity and infrastructure at the support layer, including DNS, DHCP, VLAN, Wi-Fi, VPN, ISP, firewall, switches, and access-point symptoms. Engage the network owner or vendor when changes require engineering-level work.
Support endpoint security alerts and suspected incidents by collecting facts, preserving evidence, isolating systems when authorized by a runbook, and escalating to the right security owner.
Complete complex onboarding, role changes, offboarding, access, and equipment requests using approved authorization, least-privilege controls, segregation of duties, and verification requirements.
Review escalations from Tier 1 for completeness, coach technicians on troubleshooting methods, and provide actionable feedback when information is missing.
Create and maintain knowledge articles, runbooks, checklists, technical standards, asset records, and support procedures, participating in periodic documentation reviews.
Identify recurring incidents and recommend durable corrective actions, including configuration changes, user guidance, monitoring improvements, vendor remediation, or safe automation.
Use PowerShell or other approved tools for repeatable diagnostics and low-risk automation, testing changes, documenting rollback steps, and obtaining approval prior to production use.
Coordinate with software, telecom, internet, hardware, and dealership-system vendors, maintaining ownership of the employee experience until resolution or formal handoff.
Support equipment deployments, store openings, refresh projects, inventory audits, and onsite incident recovery across AutoSavvy locations.
Communicate major incidents, service risks, trends, and unresolved dependencies to IT leadership with clear business impact and recommended next steps.
Perform other related technical-support duties and participate in IT projects as assigned.

Travel: 5% to 10% business travel.

Requirements

2 to 5 years of progressive help desk, desktop support, endpoint support, or systems support experience, including responsibility for escalated issues.
Working knowledge of Microsoft 365 administration, Entra ID or Active Directory, Windows endpoints, endpoint management, remote support, and common business applications.
Practical understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and VLAN concepts, with the ability to isolate endpoint, network, service-provider, and application problems.
Ability to analyze incomplete information, use logs and system data, test hypotheses safely, and document a technically sound resolution.
Experience following access approvals, least-privilege controls, change procedures, security runbooks, and evidence-retention requirements.
Strong written and verbal communication, service ownership, prioritization skills, and the ability to explain complex issues to employees and leadership.
Ability to coach Tier 1 technicians constructively and improve shared technical documentation.

Technologies You’ll Work With

Microsoft 365, Entra ID, Intune, Cisco Duo, Cisco Meraki, Auvik
GoTo Resolve, PowerShell, GoTo voice services
SentinelOne, Acronis
Teams, Outlook, OneDrive, SharePoint
Windows 10/11, TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLAN

Benefits

Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and Employer paid Life Insurance
Employee Assistance Program
Additional Perks: Pet Insurance, Gym Discounts, an Employee Vehicle Purchase Program, and Volunteer PTO Program
Retirement Savings: Employer matching contributions
Paid Time Off: Among the best PTO policies in the industry
Paid Holidays: 7 major holidays

Preferred Qualifications

Associate degree, technical diploma, or equivalent combination of education, certifications, and hands-on experience.
CompTIA A+, Network+, Security+, Microsoft endpoint or Microsoft 365 certification, or another relevant industry credential.
Hands-on experience with Intune device enrollment and compliance, Microsoft 365 administration, Cisco Duo, Meraki, RMM platforms, endpoint security, or network-monitoring tools.
PowerShell experience for diagnostics, reporting, or safe task automation.
Experience supporting retail, automotive, or another distributed multi-location organization.
Experience coordinating incidents with third-party vendors and supporting new-site deployments.
Automotive dealership software experience preferred.

Schedule

Full Time
Monday to Friday
One Saturday a month
9 AM to 6 PM or 7 AM to 4 PM

Location and Work Environment

Onsite in Woods Cross, UT
In-office and indoor work setting
Travel to location on occasion

Physical Requirements

Sitting at a desk for extended periods while working on a computer.
Occasionally lifting and moving IT equipment (e.g., servers, desktops, network devices) up to 50 lbs.
Crawling under desks or accessing server racks for cable management and hardware setup.
Possible on-call or after-hours support for system maintenance, updates, or emergency troubleshooting.

Additional Requirements

Active drivers license and clean driving record
Ability to pass a background check
Authorization to work in the U.S

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