Support Jobs in Woodstock, GA

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4d ago

HelpDesk Technician

Trinitas Technology Group Woodstock, GA

Woodstock, GA

4d ago

$45k - $55k/yr Full time Customer Service Customer Support End User Support

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Job Description

Trinitas Technology Group is seeking a HelpDesk Technician to join the Woodstock, GA team, providing phone-based technical support to clients and helping manage their systems to keep IT operations stable and efficient. This onsite role blends remote assistance with hands-on collaboration at client sites, delivering reliable service in a fast-paced environment.

Responsibilities

Deliver professional phone-based support to Trinitas clients.
Provide on-site assistance at client locations for two full days each week.
Maintain awareness of Trinitas' performance in serving all clients.
Collaborate with colleagues to ensure reliable operation of software and systems aligned with client and company objectives.
Consult with team members and clients to discuss issues and resolve questions.
Execute operational tasks such as monitoring backups and addressing automated trouble tickets.
Assess current systems for effectiveness and efficiency; propose and implement improvement strategies.
Monitor system health alerts and ongoing actions, and adjust as needed.
Create and maintain documentation on system configurations, mappings, processes, and service records.
Provide orientation and training to end users for updated and new systems.

Requirements

Background in systems planning, security fundamentals, and basic PC repair.
Strong grasp of Trinitas' aims and client objectives.
Solid project management capabilities.
Strong written, verbal, and interpersonal communication.
Proven ability to research system issues and products as needed.
Skilled at translating complex technical concepts into user-friendly language.
Self-driven with strong attention to detail.
Analytical thinker with creative problem-solving approaches.
Capable of prioritizing and completing tasks under pressure.
Committed to delivering strong customer service.
Team-oriented with a collaborative mindset.
Education: High school diploma.

Benefits

401(k) plan with employer matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Compensation

$45,000 - $55,000 per year

Work Location

Onsite in Woodstock, GA

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