HelpDesk Technician

Trinitas Technology Group is seeking a HelpDesk Technician to join the Woodstock, GA team, providing phone-based technical support to clients and helping manage their systems to keep IT operations stable and efficient. This onsite role blends remote assistance with hands-on collaboration at client sites, delivering reliable service in a fast-paced environment.

Responsibilities

• Deliver professional phone-based support to Trinitas clients.
• Provide on-site assistance at client locations for two full days each week.
• Maintain awareness of Trinitas' performance in serving all clients.
• Collaborate with colleagues to ensure reliable operation of software and systems aligned with client and company objectives.
• Consult with team members and clients to discuss issues and resolve questions.
• Execute operational tasks such as monitoring backups and addressing automated trouble tickets.
• Assess current systems for effectiveness and efficiency; propose and implement improvement strategies.
• Monitor system health alerts and ongoing actions, and adjust as needed.
• Create and maintain documentation on system configurations, mappings, processes, and service records.
• Provide orientation and training to end users for updated and new systems.

Requirements

• Background in systems planning, security fundamentals, and basic PC repair.
• Strong grasp of Trinitas' aims and client objectives.
• Solid project management capabilities.
• Strong written, verbal, and interpersonal communication.
• Proven ability to research system issues and products as needed.
• Skilled at translating complex technical concepts into user-friendly language.
• Self-driven with strong attention to detail.
• Analytical thinker with creative problem-solving approaches.
• Capable of prioritizing and completing tasks under pressure.
• Committed to delivering strong customer service.
• Team-oriented with a collaborative mindset.
• Education: High school diploma.

Benefits

• 401(k) plan with employer matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation

$45,000 - $55,000 per year

Work Location

Onsite in Woodstock, GA