Trafera LLC is hiring an IT Help Desk Specialist II in Arden Hills, MN (onsite). In this role, you will help internal employees stay productive by delivering reliable, customer-focused technical support. You will also partner with IT to strengthen operational reliability, security, and continuous improvement across end-user systems and platforms.
What you’ll be doing
- Support the execution of Trafera’s IT strategy and operational objectives
- Respond promptly to technical support requests and service tickets, owning assigned tickets end to end against response and resolution targets while keeping requesters informed
- Perform weekly system checks to ensure automated operations are functioning reliably
- Assist with maintaining technical support inventory in the asset management system
- Partner with the System Administrator on internal IT infrastructure setup and maintenance
- Create and maintain technical documentation, procedures, and support resources to improve consistency and support quality
- Support accuracy, integrity, and system reliability across technical platforms
- Help setup and configure hardware for employees and IT services
- Execute employee onboarding and offboarding activities, including account provisioning and deprovisioning plus device build and return
- Remediate endpoint patch and update compliance findings
- Mentor and cross-train peers by sharing resolution knowledge across the team
- Maintain a positive, solutions-focused mentality while working with internal customers in-person and remotely
Tools you’ll work with
- ITSM platform (Freshservice preferred)
- Microsoft 365, Entra, Intune
- Microsoft Windows 11
- Linux servers and cloud platforms (AWS, Azure, or Google Cloud) are helpful but not required
What we need from you
- High school diploma or equivalent certification such as GED or HiSET
- 3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
- Certification of A+ and/or Network+ preferred
- Demonstrated ability to deliver professional, responsive, customer-focused support
- Strong analytical and problem-solving skills
- Effective written and verbal communication, able to present information clearly, professionally, and persuasively to internal stakeholders
- Creative, results-oriented mindset with the ability to collaborate, identify issues, and make proactive recommendations
- Self-directed, punctual work style, able to succeed in a fast-paced team environment
- Ability to manage multiple projects and/or tasks, prioritize to meet deadlines, and deliver results
Team culture and working style
In addition to technical skills, this role supports a team environment built on competencies such as Customer Focus, Collaborates, Action Oriented, Decision Quality, and Optimize Work Processes. The position also emphasizes building authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives Trafera values including Integrity, Dependability, Connection, Action, and Growth.
Schedule and role details
- Monday to Friday, 8:00 am to 4:30 pm
- Full-time, nonexempt (hourly), with a minimum of 40 hours per week
- Overtime (more than 40 hours) may be approved or required if requested by a manager
- Work is performed in an office/warehouse environment with interaction across the facility, plus remote work using connected devices, video conferencing, phone calls, and chat/text messaging
Compensation: USD $25 to $28 per hour.
