Arden Hills, MN

Support Jobs in Arden Hills, MN

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Today

IT Help Desk Specialist II

Trafera LLC Arden Hills, MN

Arden Hills, MN

Today

$25 - $28/hr Full time Cloud Platforms Computer Skills Help Desk Support

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Job Description

The IT Help Desk Specialist II role supports internal employees by delivering technical assistance and customer-focused service. Based in Arden Hills, MN, this onsite position helps resolve hardware, software, systems, and end-user issues while managing support requests through completion.

Key Responsibilities

Support execution of Trafera’s IT strategy and operational objectives
Run weekly system checks to confirm automated operations function reliably
Maintain technical support inventory in the asset management system
Partner with the System Administrator on internal IT infrastructure setup and maintenance
Create and maintain technical documentation, procedures, and support resources
Support accuracy, integrity, and system reliability across technical platforms
Respond promptly to technical support requests and service tickets
Own assigned tickets end to end, meeting response and resolution targets while keeping requesters informed
Work with internal customers in-person and remotely to resolve ticket submissions and technical questions
Help set up and configure hardware for employees and IT services
Execute onboarding and offboarding activities, including account provisioning and deprovisioning, device builds, and device returns
Remediate endpoint patch and update compliance findings
Mentor and cross-train peers by sharing resolution knowledge
Maintain a positive, solutions-focused mindset

Required Qualifications

High school diploma or equivalent certification such as GED or HiSET
3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
Demonstrated ability to deliver professional, responsive, customer-focused support
Demonstrated analytical and problem-solving skills
Effective written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to internal stakeholders
Creative and results oriented approach with the ability to collaborate to identify and solve issues, make proactive recommendations, and lead through influence
Self-directed and punctual work style in a fast-paced team environment
Ability to manage multiple projects and tasks, prioritize to meet deadlines, and deliver results

Preferred Qualifications

Certification of A+ and/or Network+

Technologies

ITSM platform (Freshservice preferred)
Microsoft 365
Entra
Intune
Microsoft Windows 11
Linux servers
AWS
Azure
Google Cloud

Helpful Exposure (Not Required)

Linux servers
Cloud platforms (AWS, Azure, or Google Cloud)

Work Environment and Schedule

Work occurs in an office/warehouse environment with interaction across locations, and also includes remote work utilizing connected devices and video conferencing
Communication methods may include phone calls, text, or chat messaging
Typical schedule: Monday to Friday, 8:00 am to 4:30 pm
Full-time nonexempt (hourly) role with a minimum of 40 hours per week
Overtime (more than 40 hours) may be approved or required if requested by a manager

Day-to-Day Tools

ITSM platform (Freshservice preferred)
Microsoft 365 / Entra / Intune
Microsoft Windows 11

Compensation and Location

Location: Arden Hills, MN (onsite)
Pay: USD 25 to 28 per hour

Core Competencies

Nimble Learning
Collaborates
Customer Focus
Instills Trust
Action Oriented
Courage
Persuaded
Decision Quality
Manages Conflict
Optimize Work Processes
Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives values every day: Integrity, Dependability, Connection, Action, Growth

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Today

IT Help Desk Specialist II

Trafera LLC Arden Hills, MN

Arden Hills, MN

Today

$25 - $28/hr Full time Azure Ad / Entra Id Cloud Platforms Device Management

Apply Now

Job Description

Trafera LLC is hiring an IT Help Desk Specialist II in Arden Hills, MN (onsite). In this role, you will help internal employees stay productive by delivering reliable, customer-focused technical support. You will also partner with IT to strengthen operational reliability, security, and continuous improvement across end-user systems and platforms.

What you’ll be doing

Support the execution of Trafera’s IT strategy and operational objectives
Respond promptly to technical support requests and service tickets, owning assigned tickets end to end against response and resolution targets while keeping requesters informed
Perform weekly system checks to ensure automated operations are functioning reliably
Assist with maintaining technical support inventory in the asset management system
Partner with the System Administrator on internal IT infrastructure setup and maintenance
Create and maintain technical documentation, procedures, and support resources to improve consistency and support quality
Support accuracy, integrity, and system reliability across technical platforms
Help setup and configure hardware for employees and IT services
Execute employee onboarding and offboarding activities, including account provisioning and deprovisioning plus device build and return
Remediate endpoint patch and update compliance findings
Mentor and cross-train peers by sharing resolution knowledge across the team
Maintain a positive, solutions-focused mentality while working with internal customers in-person and remotely

Tools you’ll work with

ITSM platform (Freshservice preferred)
Microsoft 365, Entra, Intune
Microsoft Windows 11
Linux servers and cloud platforms (AWS, Azure, or Google Cloud) are helpful but not required

What we need from you

High school diploma or equivalent certification such as GED or HiSET
3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
Certification of A+ and/or Network+ preferred
Demonstrated ability to deliver professional, responsive, customer-focused support
Strong analytical and problem-solving skills
Effective written and verbal communication, able to present information clearly, professionally, and persuasively to internal stakeholders
Creative, results-oriented mindset with the ability to collaborate, identify issues, and make proactive recommendations
Self-directed, punctual work style, able to succeed in a fast-paced team environment
Ability to manage multiple projects and/or tasks, prioritize to meet deadlines, and deliver results

Team culture and working style

In addition to technical skills, this role supports a team environment built on competencies such as Customer Focus, Collaborates, Action Oriented, Decision Quality, and Optimize Work Processes. The position also emphasizes building authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives Trafera values including Integrity, Dependability, Connection, Action, and Growth.

Schedule and role details

Monday to Friday, 8:00 am to 4:30 pm
Full-time, nonexempt (hourly), with a minimum of 40 hours per week
Overtime (more than 40 hours) may be approved or required if requested by a manager
Work is performed in an office/warehouse environment with interaction across the facility, plus remote work using connected devices, video conferencing, phone calls, and chat/text messaging

Compensation: USD $25 to $28 per hour.

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Support Jobs in Arden Hills, MN

IT Help Desk Specialist II

IT Help Desk Specialist II

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