Mass Spectrometry Support Jobs

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Senior Technical Support Specialist

Waters Corporation Wood Dale, IL

Wood Dale, IL

Today

$139k - $231k/yr Full time Senior Applications Engineer Chromatography Data Systems

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Job Description

Support advanced customer-facing technical expertise across liquid chromatography and LC-MS in the greater Chicago area.

Responsibilities

Provide advanced scientific and technical support across the sales cycle to help achieve district sales targets.
Partner with district sales teams to gather customer requirements and develop application-based solutions.
Introduce, demonstrate, and support Waters laboratory products and solutions for prospective customers.
Present product capabilities and benefits to varied audiences, tailoring communication to technical and non-technical stakeholders.
Develop, optimize, and document chromatographic and LC-MS applications aligned to customer needs and sales opportunities.
Troubleshoot complex LC and LC-MS application issues and deliver technical guidance to customers and internal teams.
Coordinate with customers and internal stakeholders to support successful implementation and maintain customer satisfaction.
Manage the District Demo Laboratory, including instrument inventory, day-to-day operations, equipment readiness, maintenance coordination, and availability for demos and evaluations.
Collaborate with Technical Support Specialists, Field Service, and internal technical teams to resolve challenges and deliver effective solutions.
Stay current on Waters products, separation science, vertical market dynamics, emerging application trends, and relevant competitive technologies.
Apply scientific and technical expertise in innovative ways to address customer challenges and grow market opportunities.
Create reusable, well-documented technical materials such as application notes, scientific posters, and technical presentations as appropriate.
Share customer and field insights with Product Management and Marketing to support product launches and continuous improvement.
Transfer knowledge within the TSS organization to strengthen team capability.
Independently manage technical priorities and customer engagements using strong problem-solving and judgment.
Contribute technical insights during district strategic business planning to identify growth opportunities.

Requirements

Bachelor’s degree in Chemistry, Biochemistry, Biology, Engineering, or a related scientific discipline.
Minimum 5 years of hands-on experience with liquid chromatography (LC) and/or LC-MS instrumentation, including method development, optimization, and troubleshooting.
Strong chromatography foundation, including HPLC and UHPLC; experience with mass spectrometry and other separation techniques is considered an asset.
Experience with chromatography data systems and scientific software, including Empower, MassLynx, waters_connect, or equivalent platforms.
Understanding of scientific laboratory workflows, including instrument control, data acquisition, processing, and data management.
Proven ability to troubleshoot complex analytical issues, develop solutions, and work independently with minimal supervision.
Strong written and verbal communication skills, with the ability to present scientific and technical information clearly to diverse audiences.
Ability to prepare technical documentation, demonstration reports, scientific presentations, and application-related materials.
Strong organizational and time-management skills to manage multiple priorities and coordinate laboratory activities.
Ability to collaborate with customers, sales teams, and technical colleagues while supporting others through knowledge sharing.
Willingness and ability to travel approximately 10–20%, including local and overnight travel.

Preferred Qualifications

Experience with Waters instrumentation and software, including ACQUITY UPLC, Mass Spectrometers, Empower, MassLynx, and waters_connect.
Working knowledge of advanced separation and mass spectrometry technologies such as SFC, Preparative LC, QDa, single quadrupole, tandem quadrupole, and time-of-flight mass spectrometry.
Experience conducting customer demonstrations, delivering technical presentations, or providing applications support in a commercial environment.
Experience managing or coordinating laboratory operations, including instrumentation maintenance, inventory management, and equipment readiness.
Familiarity with scientific informatics systems, including CDS, SDMS, LIMS, and ELN.
Knowledge of regulated laboratory environments, including GLP, GMP, GxP, FDA 21 CFR Part 11, and computerized system validation.

Key Technologies

Liquid chromatography (LC)
Liquid chromatography-mass spectrometry (LC-MS)
HPLC, UHPLC
Empower, MassLynx, waters_connect
Chromatography data systems
ACQUITY UPLC, CDS, SDMS, LIMS, ELN

Location: Wood Dale, IL (onsite) in the greater Chicago area

Compensation: USD 138,500–230,500 per year

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