Universal Display Corporation is offering a competitive annual compensation range of $80,000 to $100,000 for a Senior Help Desk Administrator role based in New Castle, DE (onsite). You’ll join a team that supports end-user technology across multiple locations while delivering advanced troubleshooting and practical improvements to day-to-day operations. In addition to a strong base salary, the role includes an annual bonus program and a comprehensive benefits package.
What you’ll do
In this senior position, you’ll provide advanced help desk support and systems administration-level troubleshooting for a wide range of end-user technologies. Coverage includes Windows operating systems, Microsoft 365, enterprise applications, network connectivity, endpoint devices, and related infrastructure services.
- Deliver advanced support through phone, email, instant messaging, and the ticketing system, handling third-tier issue resolution.
- Troubleshoot issues across Windows, enterprise applications, network connectivity, endpoints, permissions, and related infrastructure.
- Triage, route, monitor, resolve, and document tickets with clear findings, actions, and resolutions.
- Review event logs, investigate compatibility issues, and analyze recurring incidents to identify root causes and permanent fixes.
- Stage, image, configure, deploy, refurbish, and support end-user equipment aligned with company standards.
- Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.
- Track IT inventory and support global asset tracking, device management, and lifecycle management practices.
- Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.
- Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, and user access, permissions, workflows, and user how-to questions.
- Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.
- Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.
- Support automation and workflow improvements, including SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.
- Track and report ticket metrics, monthly status data, and support activity trends.
- Contribute to training for existing, new, and emerging technologies.
- Follow procedures that support company standards, ISO requirements, and internal IT governance practices.
- Work occasional non-business hours for maintenance windows, project activities, or urgent business needs.
What you bring
- 5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.
- Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.
- Strong troubleshooting across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.
- Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN, plus endpoint management, remote support tools, and remote monitoring platforms.
- Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and managing support expectations.
- Ability to write clear technical documentation, routine reports, procedures, and end-user communications.
- Strong communication, organization, time management, follow-up, and prioritization skills.
- Ability to work independently, take ownership of issues, recommend improvements, and follow through with limited supervision.
- Ability and willingness to travel between the Delaware and New Jersey offices as needed.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation are preferred.
Preferred experience
- SharePoint administration, including permissions, site support, workflows, and Microsoft 365 integration.
- Experience with Windows Server, scripting, PowerShell, SQL queries, or related systems administration tools.
- Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.
- Experience supporting IT projects, automation, workflow improvement, and departmental initiatives.
Benefits
- Competitive base salary and an annual bonus program
- Medical/Prescription Drug coverage, Dental, and Vision for employees and family
- Option of Health and Dependent Flexible Spending Accounts (FSAs)
- Option of Health Savings Account (HSA)
- Group Term Life insurance, short term disability, and long-term disability benefits for employees
- Employee Stock Purchase Plan (ESPP)
- 401(k) company contribution
- Annual charitable matching gift
- Generous Paid Time Off
Technologies you may work with
Windows operating systems, Microsoft 365, Active Directory, SharePoint, enterprise SaaS applications, TCP/IP, DHCP, DNS, LAN/WAN, remote support tools, remote monitoring platforms, PowerShell, SQL queries, Microsoft Azure, ITIL Foundation, CompTIA A+, CompTIA Network+, CompTIA Security+, Windows Server, macOS, iOS, Android.
