The Senior Tech Representative supports Round One Entertainment, Inc. technicians, assists corporate operations, and serves as a clear point of contact across internal teams and external partners. The role is based onsite in City of Industry, CA and includes coordination for store, vendor, and equipment-related requests.
Role Overview
The Senior Tech Representative provides support to all Round 1 technicians, contributes to corporate operations, and communicates effectively with internal and external parties. The position also includes point-of-contact responsibilities representing the Tech Department and coordinating vendor and store requests.
Key Responsibilities
- Carry out the business execution items included in the main task list.
- Answer and direct phone calls.
- Review daily, weekly, and monthly store reports for accuracy.
- Maintain vendor contact lists and support strong business relationships.
- Represent the Tech Department as the primary point of contact for internal and external parties.
- Liaise with multiple vendors and in-company departments to address requests and questions from the Technical Director and the Tech Department.
- Book travel arrangements for technicians (flights and hotels) for business trips.
- Support proper setup and functioning of new games.
- Assist with updates to machines installed at stores, including Japanese and American games.
- Help with layout change tasks, including scheduling and identifying available personnel.
- Maintain parts inventory for all stores and HQ.
- Assist in ensuring store-ordered parts are correct.
- Receive and confirm supply and consumables requests from stores, then place orders.
- Create shipping labels for parts, uniforms, and loan items for US and Japan shipments.
- Assist with payment tasks when necessary.
- Check and confirm scheduling, preparations, and store communications for new store transfer equipment.
- Order and send tools for new stores by coordinating requests with operations and HQ tech.
- Perform additional tasks included in the main task list.
Required Skills and Qualifications
- Proficiency in Microsoft Office, with emphasis on Excel.
- Excellent time management skills with the ability to prioritize work.
- Strong attention to detail and problem-solving ability.
- High organization skills with the ability to multi-task.
- Excellent written and verbal communication skills.
- Fluency in both Japanese and English.
Technologies
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Environment and Physical Demands
The office environment typically has low noise levels. During this role, work may also occur irregularly in a bowling center and arcade environment where high levels of noise, dust, and activity are expected. The employee sits for extended periods and looks at a laptop monitor. Employees may also accompany the Director for business activities and travel to remote locations.
Additional Information
Job Type: Full-time.
Pay: USD 25.00 to 26.00 per hour.
Work Location: In person.
Education and/or Experience: No prior work experience needed.
Non-Essential Duties
- Maintain high ethical standards in the workplace.
- Report irregular issues and problems to general management for solutions.
- Maintain good communication with employees and outside contacts.
- Comply with and maintain confidentiality of company policies and procedures.
- Maintain a clean and safe working area.
Disclaimer
If it is judged that the employee displays work behavior not befitting of the support team, the employee can be moved back to the store level at any time, even outside of the February and August evaluation periods. The job description identifies essential job functions and skills and is not intended to be a complete and exhaustive list of responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information is subject to change at the company’s discretion.
