Wood Dale, IL

Support Jobs in Wood Dale, IL

2 jobs found

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7d ago

Technical Support Specialist 1

NVENIA Wood Dale, IL

Wood Dale, IL

7d ago

$36 - $54/hr Full time Control Systems Customer Service Customer Support

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Job Description

This role provides frontline technical support to nVenia customers, handling inquiries by phone and email to troubleshoot issues and identify root causes.

Responsibilities

Provide technical support to external customers in response to inquiries via phone and email.
Coordinate responses to customer issues by gathering input from internal experts in service and engineering.
Create, manage, and close technical support cases in the case management system.
Be flexible with working hours to ensure phone coverage.
Provide after-hours support as part of a rotating pool.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Attend training classes and travel on shadowing service jobs to gain hands-on practical experience.
Develop technical documentation, procedures, and training courses for technical support and field service.
Comply with industry, company, and customer safe working practices.

Requirements

Three to five years of experience in a manufacturing environment.
Five years or more experience in the packaging and/or automation industry in field service, engineering, or manufacturing function.
Solid knowledge of manufacturing and engineering processes.
Ability to read mechanical and electrical drawings.
Ability to travel up to 15%.

Technologies

Salesforce
PLC based controls

Position Specific Competencies

Excellent customer service
Strong sense of urgency
Detail oriented
Complex problem solving capabilities
Collaborative teamwork
Effective self-management
Strong verbal communication
Strong written communication

Physical Requirements

Frequent sitting, standing, walking, talking or hearing; using hands to finger, handle, or touch objects or controls; occasional climbing and reaching above the shoulders.
Occasional lifting, pushing, or pulling up to 25 pounds; vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Work Environment

Office-based position with occasional visits to the manufacturing area; up to 15% travel to customer sites for diagnostics, repair, and training on the manufacturing floor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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28d ago

IT Support Technician / Help Desk - Networking Focus

Nep Electronics, Inc. Wood Dale, IL

Wood Dale, IL

28d ago

$25 - $32/hr Full time Active Directory Azure Cloud

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Job Description

The IT Support Technician role centers on networking-focused IT support, delivering on-site assistance to internal users and maintaining network infrastructure. The position leverages Cisco network gear and Microsoft 365 services within an onsite setting in Wood Dale, Illinois.

Location and work arrangement

Location: Wood Dale, IL 60191. This is an onsite, in-person role.

Compensation and schedule

Hourly rate: $25.48 to $32.00. Expected hours: 40 per week.

Responsibilities

Serve as the primary contact for IT support requests via phone, email, and in-person visits.
Diagnose and address hardware, software, and connectivity issues promptly.
Configure, manage, and troubleshoot Cisco switches and routers.
Administer Microsoft 365 services including Exchange Online, Teams, and SharePoint, with user and license management.
Install and maintain workstations, printers, and peripheral devices.
Manage user accounts and access controls in Active Directory and Entra ID.
Monitor endpoint security with Carbon Black, handling alerts, policy administration, and incident response.
Document issues, resolutions, and IT procedures clearly for future reference.
Identify recurring issues proactively and propose durable solutions.
Coordinate with vendors and third-party support when necessary.
Assist with network monitoring, VLAN configuration, and basic firewall management.

Requirements

Minimum three years of experience in an IT help desk or support technician role.
Hands-on experience with Cisco IOS for switches and routers, including configuration, troubleshooting, VLANs, and trunking.
Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune, or equivalent).
Strong knowledge of TCP/IP networking, DNS, DHCP, and basic routing concepts.
Proficiency with Windows 10/11 and Windows Server environments.
Excellent verbal and written communication skills, with the ability to explain technical concepts to end users.
Ability to work independently, prioritize tasks, and take initiative with minimal supervision.
Experience managing users and groups in Active Directory and Entra ID.

Technologies

Cisco IOS, Cisco switches, Cisco routers
Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID, Active Directory)
Carbon Black, Atera, Docker, Linux
Windows 10/11, Windows Server
Microsoft Azure (Web Apps, Azure SQL, resource management)
Group Policy
VoIP / Teams Phone systems

Nice to Have

Certifications such as CompTIA A+, Network+, or Microsoft certificates (MS-900, MD-102, etc.).
Experience with Atera RMM and ticketing platform.
Familiarity with Carbon Black endpoint security and antivirus management.
Knowledge of Group Policy management.
Basic experience with Docker containers on Linux.
Experience with Microsoft Azure services including Web Apps and Azure SQL.
Experience supporting VoIP or Teams Phone systems.

Benefits

Health, vision, and dental insurance plus supplemental options
401(k) with company match
Paid Time Off (PTO)
Collaborative team and stable work environment
Opportunity to grow in a hands-on, varied technical environment

Experience and commute requirements

Experience: IT Support Technician / Help Desk with 3 years of experience required.

Ability to commute: Wood Dale, IL 60191 required.

Work location: On-site

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Support Jobs in Wood Dale, IL

Technical Support Specialist 1

IT Support Technician / Help Desk - Networking Focus

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