Mdm Management Support Jobs

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IT Support Specialist

VetClaims.ai United States 🇺🇸 Remote

United States

Today

$70k - $80k/yr Full time End User Support Google Workspace Google Workspace Admin

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Job Description

VetClaims.ai is building secure, reliable internal systems for a distributed team, and the IT Support Specialist (L1/L2) is central to keeping day-to-day operations running smoothly. This role serves as the company-wide first and second point of contact for internal technical support, while also operating and auditing Google Workspace to support security and access initiatives.

What you will do

Act as the first point of contact for internal support requests across the company via email, Slack, and a ticketing tool.
Triage, log, and track tickets, escalating issues when they move beyond L1 scope.
Handle password resets, account unlocks, and basic access requests.
Support software installation and configuration, including troubleshooting as needed.
Provide hardware support, including setup and troubleshooting for laptops and peripherals.
Troubleshoot email, Calendar, Drive, and Meet issues.
Provide first-line support for the internal portal, including navigation, common issues, and access questions.
Manage onboarding and offboarding for user accounts, groups, and organizational units.
Maintain and update internal documentation, SOPs, and a knowledge base.
Perform deeper troubleshooting for connectivity, SSO / Firebase Auth, and integrations involving Slack and related tools.
Operate the company’s MDM platform, including enrollment, policy configuration, and device compliance.
Coordinate hardware asset tracking and lifecycle activities such as assignment, returns, and repair or replacement requests through the vendor platform.
Provide first-level support for security-related incidents and coordinate with the Security/GRC team as needed.
Continuously improve internal processes, automation, and technical documentation.
Administer users, groups, and organizational units in the Admin Console.
Configure and maintain security policies, including 2-factor authentication, external sharing rules, and basic DLP settings.
Support ongoing security hardening of the Workspace environment against baseline configurations.
Review spam, phishing, and quarantine reports and adjust filtering rules as needed.
Administer core services including Gmail, Drive, Calendar, Meet, and Chat.
Support a device-restricted login initiative so Workspace access is limited to corporate devices.
Produce periodic usage, access, and audit reports from the Admin Console.
Perform proactive account and access configuration, including provisioning, permissions, and organizational structure.
Run recurring audits of user access, device compliance, and security policy adherence.
Contribute to cross-functional initiatives tied to the Secure Operations Program.

Requirements

2–4 years of experience in IT support, ideally covering both L1 and some L2 responsibilities.
Hands-on experience administering Google Workspace.
Experience with at least one MDM platform, such as JumpCloud, Intune, Kandji, or similar.
Working knowledge of SSO and Zero Trust access concepts.
Strong documentation habits and the ability to work autonomously in a small, distributed team environment.
Awareness of handling sensitive data responsibly in a regulated environment with HIPAA/PHI context.
Clear written and verbal communication in English.

Technologies

Google Workspace, Google Admin Console
MDM, JumpCloud, Intune, Kandji
SSO, Zero Trust, Firebase Auth
Slack, Email, Gmail, Drive, Calendar, Meet, Chat
2-factor authentication, DLP

Compensation and location

$70,000 – $80,000 per year, depending on experience
United States (remote)

Benefits

Medical
Dental
Fully remote

What you bring: Fluent written and oral Spanish in addition to English, an Associate Google Workspace Administrator certification (Google Cloud), and prior experience supporting a company-wide user base.

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