Google Workspace

Google Workspace Support Jobs

39 jobs found

Today

Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

Today

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

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4d ago

Help Desk Technician

ATI Restoration, LLC San Diego, CA

San Diego, CA

4d ago

$24 - $32/hr Full time Active Directory End User Support Google Workspace

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Job Description

ATI Restoration, LLC is seeking a Help Desk Technician to deliver Tier 1–2 end-user support across the organization in a Google Workspace-centric environment. This onsite role in San Diego, CA focuses on troubleshooting, endpoint support, onboarding and offboarding, core networking assistance, documentation, and escalation for advanced issues.

Role Overview

The Help Desk Technician will support users through in-person, remote, and ticket-based workflows. The position covers Windows 10/11 endpoint issues, Google Workspace (including Gmail, Drive, and Calendar), identity services, remote desktop environments, collaboration tools, and key aspects of endpoint management. The role also includes maintaining accurate documentation and contributing to a knowledge base.

Key Responsibilities

Provide Tier 1–2 technical support to end users using in-person assistance, remote support, and a ticketing system
Troubleshoot Windows 10/11 endpoint issues
Troubleshoot issues within Google Workspace, including Gmail, Drive, and Calender
Troubleshoot RemoteApp / RDS environments
Troubleshoot Zoom issues, including Meetings and Phone
Troubleshoot Okta issues, including SSO, MFA, and user provisioning
Support endpoint management and patching using PDQ Connect, Dell Command Update, or similar tools
Assist with onboarding and offboarding, including user account creation (AD / Azure AD / Okta)
Assist with onboarding and offboarding, including device provisioning and setup (Laptop, Cell Phone, AD account creation)
Troubleshoot networking basics, including VPN, DNS, and connectivity issues
Maintain documentation and knowledge base articles
Escalate complex issues to Tier 3 / Infrastructure teams as needed
Support security best practices, including phishing awareness, MFA enforcement, and endpoint compliance

Required Qualifications

2–4 years of Helpdesk / IT Support experience
Strong knowledge of Windows OS and troubleshooting
Strong knowledge of the Google Workspace ecosystem
Strong knowledge of Active Directory and Azure AD
Experience with SSO platforms, with Okta preferred
Basic understanding of networking concepts including TCP/IP, DNS, and DHCP
Excellent communication and customer service skills

Technologies

Google Workspace, Gmail, Drive, Calender, RemoteApp, RDS, Zoom, Okta, SSO, MFA, PDQ Connect, Dell Command Update, PDQ, Windows 10, Windows 11, Windows OS, Active Directory, Azure AD, TCP/IP, DNS, DHCP, VPN, and AD / Azure AD / Okta.

Preferred Qualifications

Experience with Remote Desktop Services / RemoteApp
Experience with endpoint management tools (PDQ and similar)
Experience with Zoom Phone / VoIP systems
Certifications (nice to have): CompTIA A+
Certifications (nice to have): Microsoft Fundamentals (MS-900, AZ-900)

Work Environment

On-site in the San Diego office with the opportunity of Hybrid in the future
May require occasional after-hours support

Success Metrics

Ticket resolution time and SLA adherence
User satisfaction scores
First-call resolution rate
Documentation quality and contribution

Compensation

$24–$32 per hour.

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6d ago

IT Support

Boston Retail Solutions Santa Ana, CA

Santa Ana, CA

6d ago

$25+/hr Full time Application Support Cloud Platforms Computer Skills

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Job Description

Entry level IT Support role in Santa Ana, CA onsite for Boston Retail Solutions, offering $25 per hour.

Responsibilities

Receive and log end-user requests related to hardware, software, peripherals, and related maintenance.
Troubleshoot issues via phone, email, and in person, ensuring timely and accurate resolutions.
Resolve routine problems independently; escalate more complex cases to the next level with clear documentation and appropriate urgency.
Coordinate with third-party vendors by opening and tracking support tickets as needed.
Manage onboarding and offboarding activities for staff.
Assist with IT project tasks for new deployments and configurations as assigned.

Requirements

1–2 years of experience in a Help Desk or Desktop Support role.
Working knowledge of Microsoft Office and Google Workspace.
Basic understanding of networking and printing fundamentals, including DHCP and DNS.
Strong attention to detail and a professional demeanor.
Excellent written, verbal, and interpersonal communication skills.
Solid organizational skills with the ability to manage multiple tasks or projects concurrently.
Self-motivated and able to learn new systems independently.
Willingness to take initiative and think beyond the immediate request to anticipate actual needs.
Ability to exercise independent judgment and make on-the-fly corrections as new information arises.
Low voltage cabling experience is a plus.

Technologies

Microsoft Office
Google Workspace

Benefits

Health, Dental, and Vision Coverage
401k plan (Matching)
Bonus Plan
Paid Time Off
Employee Stock Ownership Plan (ESOP)

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7d ago

Help Desk Support Specialist

Green Dot Public Schools (CA) Los Angeles, CA 🇺🇸 Remote

Los Angeles, CA

7d ago

$29 - $37/hr Full time Application Support Customer Service Customer Support

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Job Description

Green Dot Public Schools (CA) is expanding its technology support team with a Remote Help Desk Support Specialist based in the Los Angeles area. In this role, you will be the single point of contact for end users through NerdFone, providing support across Information Systems, Data Science and Analytics, and data reporting, with standard hours and occasional travel as needed.

Responsibilities

Provide excellent customer support and timely responses and solutions to all stakeholders within Green Dot.
Escalate issues and questions to ensure appropriate resolution.
Serve as the primary contact for end users to receive support and maintenance within the organization’s technology environment through NerdFone, Green Dot’s IT, IS, and Data Science and Analytics (DSA) help desk, from 7am-3pm M-F.
Collaborate with network administrators, network engineers, desktop administrators, application engineers, and DSA analysts to keep technology operations running smoothly.
Communicate with school sites, testing services, and other external vendors.
Support DSA and IS departments as needed, including local, state, and federal data collection and reporting for compliance.
Perform additional duties as assigned.
Normal business hours are 7:00am – 4:00pm, Monday-Friday, with potential variation including occasional evening and weekend work based on organizational needs.
Minimal or no travel required, other than visits to local school sites as needed.
Develop, maintain, and regularly update support documentation and training materials within the NerdFone Library to ensure accuracy and usability.
Assist with manual data uploads and maintain system roles and permissions to support accurate user access and data integrity.
Provide operational support for state and internal testing processes, including system setup and troubleshooting as needed.

Requirements

Bachelor’s degree preferred
1 year of professional work experience in systems support is preferred
Excellent working knowledge of Microsoft Excel, Word, PowerPoint and other apps is preferred
Must be able to pass a TB test and background check at the time of offer
Advanced knowledge of Google Apps, Google Drive, and other core GSuite products is preferred
Ability to quickly learn, master, and maintain a variety of web-based applications
Adept at asking clarifying questions to ensure understanding
Excellent written and verbal communication skills, including communication with senior management
Strong interpersonal and relationship-building skills
Strong customer service skills with calm, goodwill-focused problem solving
Strong analytical and problem-solving abilities with keen attention to detail
Ability to maintain strict confidentiality regarding student and employee data
Self-motivated and capable of prioritizing and executing tasks in a high-pressure environment with limited supervision
Experience working in a collaborative, team-oriented setting
Ability to adapt to change quickly
Desire to contribute to a positive social impact
Dependable, with a sense of humor and commitment to Green Dot’s mission and communities served

Technologies

NerdFone, Google Apps / G Suite (Google Drive), Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Opportunity

The Help Desk Support Specialist provides a single point of contact for end users to receive support and maintenance within Green Dot’s technology environment through NerdFone, IT, IS, and the DSA help desk. NerdFone serves hundreds of Green Dot users weekly, and the role focuses on resolving technology challenges promptly across all Green Dot regions. You will work from 7am-4pm, primarily within NerdFone, with the remainder dedicated to supporting the DSA and IS teams in data collection, reporting, and application support. The ideal candidate is motivated, analytical, detail-oriented, and capable of learning new systems quickly. This is a remote role for candidates residing in the Los Angeles area, with occasional travel to Green Dot’s Home Office and local school sites as needed.

Job Requirements

Work Hours: This position requires consistent attendance during scheduled hours.

Compensation

The starting hourly rate ranges from $29.81 to $37.86. Offers at the top of the range are rare, with individual education and experience considered during offers.

Benefits

PPO, EPO and HMO options for medical, dental, and vision coverage, including a 100% employee-only paid option
Employee Assistance Program (100% employer-paid)
Life and AD&D Insurance (100% employer-paid)
Optional Term Life & AD&D Insurance
Short- and Long-Term Disability Insurance (100% employer-paid)
Flexible Spending Accounts (health and dependent care)
Monthly parking for Central Office-based employees (100% employer-paid)
Optional California Parking Cash-Out program for Central Office-based employees
Wellness programs and resources
Financial planning/coaching access
Optional non-matching 401(k) plan
Potential for remote work opportunities (occasional or recurring)
Potential for annual performance-based compensation increases
Potential for annual bonuses
Potential for stipend work opportunities
Approved family care and/or medical leave (unpaid)
Generous paid time off: 15 days in years 1-3, 20 days in years 4-6, and 25 days beyond 6 years
Additional 15 days per year for Winter and Spring breaks, plus 10 annual paid holidays
3-5 days of paid bereavement leave

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9d ago

Help Desk Tier 1 Representative

Lincoln Intermediate Unit 12 Chambersburg, PA

Chambersburg, PA

9d ago

$21 - $21/hr Full time Customer Service Customer Support End User Support

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Job Description

A concise on-site help desk role focused on delivering reliable IT support and strong customer service for LIU users.

Responsibilities

Serve as a primary point of contact for IT support within the LIU environment
Provide exceptional customer service to LIU users
Troubleshoot and resolve technical issues promptly and effectively
Contribute to maintaining a positive and productive technology environment for LIU users

Requirements

High school diploma or equivalent (required)
A two-year technical degree with 1-3 years of technology support experience preferred
Proficiency with Microsoft Office and Google Workspace
Strong organizational skills and attention to detail in task handling
Commitment to maintaining confidentiality and safeguarding sensitive information
Ability to collaborate effectively within a team and communicate clearly
Flexibility to manage multiple tasks and adjust work hours as needed
Strong time management and prioritization to ensure timely completion of responsibilities
Willingness to learn new skills and adapt to ongoing changes

Technologies

Microsoft Office
Google Workspace

Benefits

Comprehensive Health Coverage
Life Insurance at No Cost
Employee Assistance Program (EAP)
Paid Time Off
Income Protection
Retirement Benefits
Exclusive Access to the Lincoln Health and Wellness Center
Student Loan Forgiveness Eligibility

Job Details

Job ID: 4581
Position Type: Support Staff / Help Desk Tier I Representative
Location: Franklin Learning Center, Chambersburg, PA (onsite)
Term: Full Time, 260 days per year
Salary: 21.54 USD per hour, plus excellent benefits
Date posted: 7/15/2026
Date available: ASAP
Program: Educational Technology Services
Description: Temporary role with potential to become permanent

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9d ago

Tier 1 Tech Support Help Desk

Gould Intelligent Phoenix, AZ

Phoenix, AZ

9d ago

$18 - $19/hr Contract Customer Service Customer Support Email Support

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Job Description

Gould Intelligent, an Arizona-based company, is seeking a Tier 1 Tech Support Help Desk professional for a long-term contract. This onsite role is located in the far northwest Phoenix metro area. The position provides user support and manages the technical support email inbox, at a rate of $18 to $19 per hour.

Benefits

Onsite role in the far northwest Phoenix metro area
Long-term contract
Competitive pay of $18 to $19 per hour
Experience with Google Suite is a plus

Responsibilities

Provide Tier 1 Tech Support to internal and external end users
Manage the technical support email inbox

Requirements

Previous call center tech support experience
Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no third parties or corp-to-corp)
Currently reside in the Phoenix metro area
Be able to start with 2 weeks’ notice
Be able to pass relevant background check

Technologies

Google Suite

To apply, email a Word version of your resume to hr@gouldintelligent.com and reference #AZ 12997. Include your current location. Resumes without location information will not be considered.

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11d ago

Desktop/Technical Support Technician

Software Technology Inc Warrenton, VA

Warrenton, VA

11d ago

Contract Cloud Platforms Computer Skills End User Support

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Job Description

This onsite contract role supports the PVCC for the Department of Veterans Services in Warrenton, VA, focusing on IT administration, hardware and software support, and end-user assistance for roughly 200 devices across desktops, laptops, printers, phones, and mobile devices.

Responsibilities

Install, configure, and maintain desktop PCs, laptops, printers, scanners, and other peripherals, plus related networking.
Install, configure, and troubleshoot Android and iOS mobile devices.
Support and troubleshoot Ethernet LAN/WAN environments, including TCP/IP, DNS, DHCP, and other network protocols.
Install, administer, troubleshoot, and train users on email solutions, including Google Workspace, PST handling, calendaring, and distribution lists.
Maintain IT inventory, operate a ticketing system, and generate basic reports.
Configure and troubleshoot analog and digital phone systems.
Troubleshoot and resolve network and infrastructure issues.
Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
Resolve hardware and software issues on desktops and laptops, including applications, mobile devices, and telephone systems.
Identify security vulnerabilities and report incidents promptly.
Track end-user support activities through the ticketing system.
Monitor performance of networks and computer systems.
Coach and manage daily duties of the contracted on-site engineer.
Own reliable transportation; employer reimburses travel expenses directly.

Requirements

Proficient in installing, troubleshooting, and administering Windows OS, Microsoft O365, Microsoft Edge, Google Chrome, and related IT assets.
Document changes to systems, update training materials, and create procedures to address solutions and issues.
A clean driving record and dependable transportation for occasional light travel to satellite offices using a personal vehicle.
Perform other duties as assigned.
Solid understanding of network and IT security.
Professional, courteous demeanor with customers, teammates, and vendors; clear and effective communication skills.
Strong customer service orientation and teamwork mindset.
Excellent problem-solving abilities and the capacity to use available resources to resolve issues promptly.
Strong organizational and time-management skills.
Ability to create clear, user-friendly documentation for technical issues and solutions.
Ability to lift up to 50 pounds frequently and perform repetitive motions including standing, sitting, reaching, lifting, walking, bending, and climbing.