Medical Imaging Support Jobs

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Today

Antech Diagnostics Denver, CO

Denver, CO

Today

Full time Application Support Customer Service Customer Support

Support clinic customers using Telemedicine services by troubleshooting image connectivity and helping configure AIS systems.

Deliver professional, quality client service and apply data transfer expertise for veterinarian clinic customers
Configure customer software for new clients
Identify, troubleshoot, and resolve connectivity problems that can interrupt image transfers
Provide high-level troubleshooting across DR, CR, CT, MRI, and ultrasound software from all brands
Support final testing to confirm the solution is working before ending support interactions
Complete software configuration for servers, acquisitions, and review workstations
Use established monitoring systems to track progress, resolve issues, identify recurring failure patterns, and escalate unresolved items to management
Manage workload to meet schedule and client expectations; answer questions and assist teammates as needed
Handle escalated issues with other internal or external groups to drive resolution
Work with vendors to resolve connectivity issues, research and test possible solutions, and implement fixes
Assist AIS clients with image quality improvement
May participate in enterprise initiatives, special projects, and other assigned duties

2 years of veterinary technician experience or equivalent
RVT/LVT preferred
Fluent in English
High School Diploma required; Associates in computer related preferred
Typically 2 years of computer service experience helpful
High-quality interpersonal skills with experience working with clients and maintaining client relationships
Computer-oriented aptitude
Ability to identify, analyze, and troubleshoot complex technical computer and connectivity problems
Provide client support over the phone in a professional manner
Ability to learn and apply new technical knowledge quickly
Strong communication skills (verbal and written), including explaining complex technical topics to technical and non-technical users in a positive, understandable, professional way
Detail-oriented and organized with the ability to multi-task
Ability to work independently with minimal supervision and as part of a team
Sensitivity and respect for urgent matters
Listen and communicate effectively with a wide variety of clients at all skill levels
Proven ability to identify issues, follow through, follow up, and resolve
Ability to follow directions

Hours will need to be highly flexible; evenings to overnight and weekends may be required for a time
Training hours: M-F 8am - 5pm PST for the first 1-2 months

Extensive sitting, phone, and computer use
Ability to extend and reach with hands and arms; use hands and fingers
Occasionally bend, kneel, stoop, or crouch
May need to lift, move, and carry up to 15 lbs
Specific vision abilities required: close vision, color vision, depth perception, and ability to adjust focus
Hearing ability sufficient for effective communication via telephone and in person
Ability to communicate verbally on the telephone and in person
Fluency in the English language
Extended hours may be needed based on business need

Primarily a typical office environment with cubicles, computers, and overhead lighting
Temperature extremes minimal to nonexistent
Noise level usually moderate
Use a computer, spreadsheets, database management, email, and the Internet
Frequent use of a computer, keyboard, mouse, headset, calculator; fax, and phone system

Location: Denver, CO (onsite)

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