Denver, CO

Support Jobs in Denver, CO

15 jobs found

Include remote jobs

7d ago

CAM – Technical Support Representative

Shaw Industries Group, Inc. Denver, CO 🇺🇸 Remote

Denver, CO

7d ago

Full time Cleaning & Maintenance Commercial Cleaning Customer Service

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Job Description

Work remotely from Colorado while supporting commercial and residential flooring cleaning and maintenance across job sites. In this CAM Technical Support Representative role at Shaw Industries Group, Inc., you will deliver technical expertise, training, and field support for Shaw products. The position is designed for people who enjoy solving real-world problems, teaching best practices, and leaving behind resources that help others succeed.

Responsibilities

Provide industry-leading expertise in the cleaning and maintenance of commercial and residential flooring products in a highly professional manner across relevant end-use environments.
Apply knowledge of cleaning and maintenance processes, including product characteristics, chemicals, and equipment.
Support sales representatives through training, projects, and product performance guidance.
Deliver technical support and training to the professional carpet and floor cleaning industry, including commercial and residential businesses, the janitorial supply industry, and other facility management-related groups.
Lead cleaning and maintenance training for new-hire sales representatives.
Serve as a technical resource at trade shows, providing training, demonstrations, and guidance.
Act as an inspector for field project situations: analyze issues, recommend corrective action, and demonstrate solutions when needed in front of the customer.
Prepare and promptly file inspection reports, product reviews/testing, and related documentation.
Approach field situations as training opportunities to resolve the immediate issue and equip others to handle future problems.
Discuss cleaning and maintenance techniques in detail and defend recommendations verbally and in writing, including in difficult situations.
Develop technical literature for Shaw products, including technical bulletins and maintenance videos, and provide sign-off in the Shaw warranty process.
Conduct cleaning studies, including evaluating and testing cleaning chemicals and new cleaning machines and equipment, and plan and conduct cleaning trials.

Requirements

High School Diploma or GED.
Minimum 3 years of commercial and residential cleaning and maintenance experience.
Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques.
Strong public speaking, teaching, and training skills with the ability to communicate with a wide range of audiences verbally and in writing (including customers, installers, sales personnel, and general contractors).
Leadership, professionalism, and ability to maintain confidentiality of sensitive, interdepartmental, and proprietary information.
Self-motivated with strong organization and time management.
Remote role requiring 60–80% weekly travel to job sites.
Ability to travel by car and air unassisted and adapt to sudden schedule changes.
Ability to perform floor cleaning and maintenance from a standing or kneeling position (with proper-fitting knee pads); work may be strenuous depending on the technique.
Ability to bend, stoop, squat, reach, and manipulate cleaning equipment and materials.
Ability to lift and carry up to 100 pounds.
Work environments may include spaces from 40–95°F, with exposure to light dust and spot-cleaning solvents; work hours may fall outside normal daytime hours.
Resilient cleaning and maintenance experience and/or professional certifications (preferred).
Carpet cleaning and maintenance experience and/or professional certifications (preferred).

Shift

8 Hr non-rotating shift
Hrs fall to in punch day (observed calendar), shift starts AM

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17d ago

IT Support Specialist I

Denver Health Denver, CO

Denver, CO

17d ago

$22 - $31/hr Full time Application Support Customer Support End User Support

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Job Description

Denver Health is seeking an IT Support Specialist I to help deliver reliable technology support to staff in a busy healthcare setting. This onsite role works under close supervision and provides basic IT hardware and software troubleshooting across common end user devices and clinical applications, supporting a 24x7x365 environment with rotating shifts.

Role overview

The IT Support Specialist I assists Denver Health employees by phone, email, and in person, resolving requests and issues involving desktop and laptop systems, printer/copy/fax equipment, and core applications. Support includes work with Epic and the Epic MyChart patient portal, Microsoft Windows and Office products, and other business and clinical applications. The position includes responsibility for responding to alerts and notifications and meeting daily, weekly, and monthly KPI expectations.

Key responsibilities

Answer inbound customer phone calls, emails, and portal requests (approximately 60 per day) (20%)
Troubleshoot issues remotely using remote access applications (10%)
Provide on-site troubleshooting and support for customers (10%)
Escalate unresolved issues to next level support teams when necessary (10%)
Create and manage support tickets in the ITSM system (10%)
Interact with customers while maintaining professionalism (10%)
Identify improvement opportunities (10%)
Meet daily, weekly, and monthly KPIs (10%)
Respond to alerts, pages, and other notifications within the expected time frame (10%)

Supported systems and applications

Hardware support for desktop computers and peripherals, laptops, and multifunction printer/copy/fax machines (and similar devices)
Epic (electronic health record) and Epic MyChart patient portal support
Microsoft Windows and Microsoft Office products
Microsoft Office 365 and client support
Windows 10
Basic hardware support including mice, keyboards, monitors, scanners, and printers
iOS and Android
ITSM system

Requirements

High School Diploma or GED required
2 years experience in a fast-paced customer service or hospitality environment required
1 year in a Help Desk, Service Desk, or equivalent environment preferred
1 year in Healthcare preferred
Ability to type 40 words per minute
World Class Customer Service Skills
Professional and effective communications skills (verbal, written, and listening)
Ability to actively listen to customers while typing
Adapt to frequent changes with a positive attitude
Attention to details
Ability to handle difficult situations and users with successful outcomes
Ability to communicate technical issues to non-technical customers
Ability to achieve daily, weekly, and monthly expectations
Excellent analytical and problem-solving skills
Ability to multi-task, prioritize, and organize multiple tasks concurrently while meeting deadlines
Ability to work independently and as part of a team in a customer-driven, fast-paced environment

Work schedule and employment details

Location: Denver, CO (onsite)
Work type: Regular
Shift: Varies (United States of America), including rotation of days, evenings, weekends, and overnights to meet business needs
Coverage requirement: 24x7x365 coverage, with flexibility for work hours

Compensation and benefits

Salary range is USD 22.17 - 31.04 per hour.

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans plus employer-paid disability and life insurance
Well-being programs including an on-site employee fitness center on Denver Health main campus and the RESTORE Center
Free RTD EcoPass
Childcare discount programs and exclusive perks on large brands, travel, and more
Tuition reimbursement and assistance
Education, coaching, and professional development through the Workforce Development Center (WFDC)
Professional clinical advancement program and shared governance
Public Service Loan Forgiveness (PSLF) eligible employer, with free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

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19d ago

Technical Support Team Manager

Propeller Denver, CO

Denver, CO

19d ago

$100k - $120k/yr Full time Manager Application Support Customer Support

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Job Description

Propeller is seeking a Technical Support Team Manager to lead the performance and efficiency of the Technical Support Team within Customer Support. This role combines people leadership with hands-on technical direction, helping the team resolve complex customer issues across integrated hardware and cloud software in a fast, measurable way.

Role overview

You will set the direction for Technical Support strategy, manage capacity and queue coverage, and ensure consistent, high-quality outcomes across phone, email, and chat. The position also emphasizes enablement through onboarding and ramp plans, continuous improvement in troubleshooting and communication, and metric-driven process changes that reduce customer effort and improve resolution speed.

Responsibilities

Manage team capacity, queue coverage, and case assignment strategies to optimize utilization and support timely, high-quality resolutions across all customer segments and channels (phone, email, chat).
Coach and mentor a team of Technical Support Specialists, Technical Support Engineers, and Senior Technical Support Engineers through regular 1:1s, performance reviews, and career development planning across all three IC levels.
Strengthen technical troubleshooting expertise, customer communication, and product knowledge by using Senior Technical Support Engineers as technical mentors and escalation points.
Own onboarding and ramp plans for new hires, with the goal that entry-level Specialists reach autonomy on basic hardware and software tickets within their first 90 days.
Define and execute the overall Technical Support strategy with an emphasis on scalability, efficiency, and consistent customer outcomes across hardware and software issues.
Maintain direct involvement with complex or escalated cases, including issues involving data discrepancies, photogrammetry, and hardware troubleshooting.
Analyze support metrics such as CSAT, Resolution Time, Response Time, Ticket Productivity, First Contact Resolution, and others to identify bottlenecks and implement process improvements.
Set standards and quality control mechanisms across customer interactions, troubleshooting workflows, and escalation paths, aligned with team playbooks.
Oversee the creation, maintenance, and adoption of the team knowledge base and internal troubleshooting documentation to keep resources current with product updates.
Serve as the primary liaison between Technical Support and stakeholders across Engineering, Product, Implementation, Geospatial, Customer Success, Sales, and Logistics.
Partner with Engineering and Product to escalate recurring issues, surface customer pain points, and inform roadmap direction based on frontline insights.
Work with Customer Success and Implementation leadership to support a seamless handoff of customer issues and a consistent customer experience across the lifecycle.
Aggregate recurring technical issues and customer insights from the team and translate them into actionable feedback for Product, Engineering, and Logistics teams.
Act as the primary contact for high-priority customer escalations, working directly with team members to drive resolution.

Requirements

3+ years of experience managing a technical support, customer support, or technical services team, ideally in a SaaS or hardware-plus-software environment.
Strong technical troubleshooting knowledge across both hardware and software, including the ability to coach complex concepts such as data capture, photogrammetry, GPS, or geospatial workflows.
Proven ability to define and measure KPIs (CSAT, resolution time, response time, productivity), use data to improve processes, and forecast capacity needs based on ticket volume and customer growth.
Exceptional verbal, written, and presentation skills for representing the team in internal leadership meetings and customer escalations.
Experience designing, implementing, and measuring scalable customer support methodologies, including escalation paths and tiered support models.
Track record of building strong relationships with Engineering, Product, Customer Success, and Sales to maintain alignment on customer experience.
A strong ownership mindset with empathy in customer interactions.

Technologies

Drones
DirtMate
Aeropoints
Zendesk

Nice-to-haves

Experience in the construction, mining, aggregates, or civil engineering sectors.
Familiarity with geospatial tools, survey data, drone-based mapping workflows, GPS technologies, photogrammetry, radio modems, or machine control.
Experience managing support teams that combine hardware troubleshooting with SaaS platform support.
Prior experience with Zendesk or another support ticketing platform at the admin or team-lead level.
Remote pilot license (Part 107).

Compensation and location

Location: Denver, CO (onsite)
Salary: USD 100,000 - 120,000 per year

Benefits

Fully paid employee United Platinum PPO medical, dental, and vision coverage
20 day paid vacation time per year with no accrual or carryover cap
3% non-elective employer contribution to 401(k)
Employee share options
Professional development budget and leave
Opportunity to take part in the mentorship program
$100 USD monthly telephone and/or internet allowance
Paid primary & secondary parental leave policies
$275 USD one time work from home set up budget, and a laptop, monitor, mouse, and keyboard

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19d ago

Help Desk Center Representative III

Professional Case Management (PCM) Denver, CO

Denver, CO

19d ago

$24 - $33/hr Full time Case Management Customer Service Customer Support

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Job Description

Professional Case Management (PCM) is hiring a Help Desk Center Representative III to support former workers through a consultative, customer-service centered help desk environment in Denver, CO (onsite). In this role, you will handle both inbound and outbound calls to provide guidance on key government programs and help clients move toward eligible financial and worker benefits.

This position focuses on assisting seniors and former workers with navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Employee Compensation Act (RECA), while coordinating next steps, resources, and referrals when additional support is needed.

Responsibilities

Assist former workers in navigating EEOICPA and RECA to obtain financial and worker benefits.
Assess clients’ needs and circumstances to determine eligibility for a DOL White Card, and interpret/apply established policies, procedures, and guidelines.
Connect former workers with relevant community resources and support services, including the EEA, Advocates, attorneys, and, when needed, local field representatives.
Advocate when necessary to help clients resolve issues and overcome barriers to accessing benefits.
Obtain client information by answering inbound telephone calls and making outbound calls to known prospects.
Provide benefits assistance and counsel during the EEOICPA claims process.
Meet or exceed referral targets from inbound and outbound calls.
Determine whether further contact is required by comparing client information to different program eligibility requirements.
Guide customers on navigating government programs to access financial and health benefits.
Look up White Card Case IDs on the OWCP Website.
Support operational quality by adhering to standards and guidelines, recommending improved procedures, and consistently meeting performance expectations.
Assist with marketing events as needed and participate in special projects as needed.
Participate in onboarding and training of new representatives; coach other OHC representatives as needed.
Perform Team Lead functions when needed.
Refer former workers to Advocates as appropriate.
Complete all other duties as assigned.

Requirements

High school diploma or GED required.
Minimum of 3 years of outbound calling sales experience.
Advanced knowledge of EEOICPA and RECA.
Excellent customer service skills and excellent verbal communication skills with proper phone etiquette.
Data entry experience, attention to detail, and professionalism in any situation.
Ability to multi-task.
A minimum of two years’ customer service experience, preferably in a healthcare setting.

Location

Denver, CO (onsite)

Compensation

The typical base pay range for this role is USD $24.00 - $33.00 per hour.

Benefits

Medical, Dental, and Vision
401(k)
Company Paid Short Term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid Time Off
Voluntary Benefits

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1mo ago

Technical Support Technician

Mount Sopris Instruments Denver, CO

Denver, CO

1mo ago Closed

$20 - $25/hr Full time Customer Support Onsite Technical Support

This position is no longer accepting applications (closed Nov 1, 2026).

Job Description

Mount Sopris Instruments is hiring a Technical Support Technician in Denver, CO for an onsite role supporting logging tools across testing, repairs, and rentals. The position blends quality assurance work in the borehole with customer and internal coordination to keep rental orders moving and production deliveries on schedule.

This hourly role pays $20 to $25 and focuses on verifying tool performance, maintaining accurate inventory records, and ensuring tested assemblies are ready for shipping with digital information properly filed.

What you will do

Test new, repaired, and rental logging tools in the on-site borehole to confirm proper operation.
Check in and process rental returns, and receive incoming rentals into the inventory management database.
Test outgoing rentals to ensure they are functioning correctly before they leave for customers.
Support the rental order and transportation cycle by helping manage activities to meet established deadlines and customer expectations.
Communicate with internal departments about the status of rentals, production, and repairs as needed.
Keep the production logging zone and rental work area clean, organized, and ready for day-to-day work.
Inspect final production assemblies being tested against quality standards, ensure they meet production requirements, and file digital recorded information for products prior to shipping.

How you will work with customers

Communicate with customers by phone and email as part of the rental and support process.
Coordinate timing for delivery by aligning with production so rentals and repaired items are sent out as scheduled.

Required skills and experience

Strong attention to detail with the ability to maintain clean, organized workstations.
Ability to use small hand tools, including Allen wrenches.
Basic computer proficiency, including Word, Excel, email, and internet research.
Excellent communication skills in both written and oral forms.
Ability to support decision making, prioritization, and continuous improvement.
Occasional lifting capability of up to 30 lbs.

Tools & technologies

Word, Excel, email, internet research
Inventory management database

Benefits

25 days of paid leave in the first year (vacation, sick leave, and holidays combined)
Health insurance with up to 100% or more of premium covered (dependent upon plan)
Health Savings Account (dependent upon plan)
Dental insurance
401(k) & 401(k) matching: 3% match on the first 3% and 50% match on the next 2%
Accident coverage
Paid time off: 10 days in the first two years, increasing yearly to a maximum of 30 days at 11 years (accrued per pay period)
Paid sick leave: 6 days
9 paid holidays
Parental leave
Vision insurance

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1mo ago

AIS Technical Support

Antech Diagnostics Denver, CO

Denver, CO

1mo ago Closed

Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Support clinic customers using Telemedicine services by troubleshooting image connectivity and helping configure AIS systems.

Responsibilities

Deliver professional, quality client service and apply data transfer expertise for veterinarian clinic customers
Configure customer software for new clients
Identify, troubleshoot, and resolve connectivity problems that can interrupt image transfers
Provide high-level troubleshooting across DR, CR, CT, MRI, and ultrasound software from all brands
Support final testing to confirm the solution is working before ending support interactions
Complete software configuration for servers, acquisitions, and review workstations
Use established monitoring systems to track progress, resolve issues, identify recurring failure patterns, and escalate unresolved items to management
Manage workload to meet schedule and client expectations; answer questions and assist teammates as needed
Handle escalated issues with other internal or external groups to drive resolution
Work with vendors to resolve connectivity issues, research and test possible solutions, and implement fixes
Assist AIS clients with image quality improvement
May participate in enterprise initiatives, special projects, and other assigned duties

Requirements

2 years of veterinary technician experience or equivalent
RVT/LVT preferred
Fluent in English
High School Diploma required; Associates in computer related preferred
Typically 2 years of computer service experience helpful
High-quality interpersonal skills with experience working with clients and maintaining client relationships
Computer-oriented aptitude
Ability to identify, analyze, and troubleshoot complex technical computer and connectivity problems
Provide client support over the phone in a professional manner
Ability to learn and apply new technical knowledge quickly
Strong communication skills (verbal and written), including explaining complex technical topics to technical and non-technical users in a positive, understandable, professional way
Detail-oriented and organized with the ability to multi-task
Ability to work independently with minimal supervision and as part of a team
Sensitivity and respect for urgent matters
Listen and communicate effectively with a wide variety of clients at all skill levels
Proven ability to identify issues, follow through, follow up, and resolve
Ability to follow directions

Benefits

Medical, Dental, Vision (multiple plans available)
Basic Life (company paid) and Supplemental Life
Short and Long Term Disability (company paid)
Flexible Spending Accounts and Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition and Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Work Schedule & Training

Hours will need to be highly flexible; evenings to overnight and weekends may be required for a time
Training hours: M-F 8am - 5pm PST for the first 1-2 months

Physical Demands

Extensive sitting, phone, and computer use
Ability to extend and reach with hands and arms; use hands and fingers
Occasionally bend, kneel, stoop, or crouch
May need to lift, move, and carry up to 15 lbs
Specific vision abilities required: close vision, color vision, depth perception, and ability to adjust focus
Hearing ability sufficient for effective communication via telephone and in person
Ability to communicate verbally on the telephone and in person
Fluency in the English language
Extended hours may be needed based on business need

Work Environment

Primarily a typical office environment with cubicles, computers, and overhead lighting
Temperature extremes minimal to nonexistent
Noise level usually moderate
Use a computer, spreadsheets, database management, email, and the Internet
Frequent use of a computer, keyboard, mouse, headset, calculator; fax, and phone system

Location: Denver, CO (onsite)

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1mo ago

Technical Support Specialist

Propeller Denver, CO

Denver, CO

1mo ago Closed

$60k - $73k/yr Full time Customer Service Customer Support Drone Survey

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Join Propeller as an entry-level Technical Support Specialist on the Global Support Team, supporting customers who use Propeller’s drone and ground control point (GCP) hardware plus cloud-based software. This hybrid role in Denver, CO helps you combine hands-on troubleshooting with customer care, backed by a structured onboarding plan and a team that includes Customer Success Managers and senior engineers.

Salary: USD 60,000 - 72,500 per year.

What you’ll do

Provide high-quality remote support for technical issues by managing inbound customer cases from initial contact through resolution or escalation.
Build proficiency in drone survey methodology and ground control points (GCPs), including diagnosing issues related to data capture and photogrammetry.
Help customers navigate the Propeller platform, including file uploads, troubleshooting basic data discrepancies, and reviewing site settings.
Collaborate with Customer Success Managers and senior engineers to understand the customer lifecycle and how hardware and software work together.
Maintain and grow the knowledge base by documenting solutions and common how-to questions.

What you bring

Experience with remote troubleshooting and resolving technical problems in hardware or software environments.
A genuine passion for helping people and experience in a customer-facing technical role.
Experience working remotely while maintaining high productivity, engagement, and responsiveness.
The ability to explain how-to steps clearly to users who may not be technical.
0-2 years of experience in a highly technical customer-facing role.
Comfort in a fast-paced environment with enthusiasm for quickly learning new technologies.
A data-driven approach with a bias toward action, and willingness to get hands-on in support.
A hospitality mindset: go above and beyond, take ownership of problems, and show empathy in every interaction.

Benefits that support your life

Fully paid employee United Platinum PPO medical, dental, and vision coverage.
20 days of paid vacation per year with no accrual or carryover cap.
3% non-elective employer contribution to 401(k).
Employee share options.
Professional development budget and leave.
Opportunity to take part in a mentorship program.
$100 USD monthly telephone and/or internet allowance.
Paid primary & secondary parental leave policies.
$275 USD one-time work from home setup budget, plus a laptop, monitor, mouse, and keyboard.

Nice to have

Personal experience with GPS technologies and photogrammetry.
Experience in GIS, surveying, or construction technology.
Knowledge of the construction, mining, or landfill industries.
Prior experience using Zendesk or another support ticketing platform.

Working model

Propeller operates on a hybrid model: two days per week in the Denver office. During onboarding, the company asks for four days in-office to provide the best possible training and support.