Medical Support Jobs

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9d ago

Medical Technical Support Engineer (Korean Bilingual)

Cesna Recruitment San Diego, CA

San Diego, CA

9d ago

$60k - $80k/yr Full time Customer Support End User Support Engineer

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Job Description

The Medical Technical Support Engineer role focuses on installing, maintaining, and troubleshooting medical equipment, delivering on-site support in field and Service Center environments. The position requires bilingual proficiency in English and Korean and is based onsite in San Diego, California.

Responsibilities

Plan and perform delivery coordination, installation, and technical service for medical devices in both field and Service Center settings.
Execute preventive maintenance, repairs, component replacements, software updates, and recalls according to established procedures and timelines.
Troubleshoot technical issues, conduct root cause analysis, and implement corrective actions arising from customer support, field activities, or Service Center operations.
Provide on-site technical support during customer cases, including involvement in clinical or operating room environments as required.
Assist with equipment setup, operation, and readiness for exhibitions, trade shows, and customer demonstrations.
Collaborate with Clinical Specialists to support field execution and facilitate capability transfer during transition periods.
Maintain inventory of equipment, instruments, and parts within the U.S. Service Center to ensure operational readiness.
Coordinate with global teams and cross-functional groups, including partners in Korea, as needed.
Adhere to operating room protocols and comply with hospital requirements and HIPAA standards.
Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
Contribute to stable customer operations and service readiness as the installed base and commercialization activities expand.

Role Details

Location: San Diego, CA (onsite)

Salary: USD 60,000 - 80,000 per year

Minimum experience: 2 years

Education: Bachelor’s degree in mechanical engineering, electrical engineering, biomedical engineering, or related field

Requirements

Bachelor’s degree in mechanical engineering, electrical engineering, biomedical engineering, or a related field
Proficiency in English and Korean
Minimum of 2 years of relevant experience; 2+ years is preferred for this role
Background in technical service, engineering, or field support is preferred
Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred
Ability to apply technical knowledge to solve complex and unfamiliar problems
Strong communication, organization, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Capability to work effectively in a multicultural and cross-functional setting
Willingness to travel up to 50% as required
Ability to safely lift and move equipment weighing up to 40 pounds

Benefits

Health, Dental, Vision, and Life Insurance at no employee premium, including dependent coverage
401K retirement plan with 5% company matching
Generous paid time off and paid holidays
No visa sponsor

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