San Diego, CA

Support Jobs in San Diego, CA

3 jobs found

Include remote jobs

18d ago

HELP DESK SUPPORT I

Anchor General Insurance Group San Diego, CA

San Diego, CA

18d ago

$20 - $22/hr Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

On-site Help Desk Technician Level I provides technical support to clients for computer systems, hardware, and software, serving as the first point of contact for in-person, email, and phone assistance.

Responsibilities

Track and respond promptly to tickets in the ticketing system.
Handle inquiries from internal and external customers via phone and email.
Assess and route tickets to the appropriate support level or resources.
Deliver technical assistance for issues related to systems, software, and hardware.
Ask focused questions and listen to customers to identify root causes.
Guide customers through the problem-solving process and empower them to do likewise in the future.
Run diagnostics to identify and resolve problems.
Escalate significant or recurring issues to the IT Operations team.
Perform cleanup of computers, monitors, and phone hardware.
Gather feedback to identify patterns and create FAQs to simplify troubleshooting.
Document internal procedures.
Produce step-by-step training materials with screenshots or videos for clients.
Support system and data backup and recovery activities, manage Active Directory and user accounts, troubleshoot systems, and install/configure applications.
Assist with desktop system installation, configuration, maintenance, and administration.
Support employee desk moves and relocations.
Maintain knowledge of current and emerging technologies.
Provide accurate time estimates for tasks.
Collaborate with teammates on multiple project schedules.
Assist and support the IT Operations group as needed.
Participate in on-call rotations.
Follow IT department guidelines and procedures.
Other duties as assigned.

Requirements

An associate's degree in computer sciences or related field from a two-year college or technical school, or equivalent experience.
1 - 2 years of IT experience, with a solid understanding of computer systems and software.
1 - 2 years of customer support experience.
Excellent verbal and written communication skills in English to collaborate across the organization.
Ability to engage effectively with a variety of people including co-workers, supervisors, managers, internal customers, external customers, vendors, and other insurance professionals.
Detail-oriented and results-focused with total commitment to team success, excellence, and quality assurance.
Strong problem-solving skills, self-directed, and able to work independently or in a team environment with general supervision.
Self-motivated and capable of working both individually and in a collaborative team setting.
Must demonstrate sound financial judgment and discretion in handling PII information.

Technologies

Active Directory

View full job page →

19d ago

CNC Technical Support Specialist

5TH AXIS INC San Diego, CA

San Diego, CA

19d ago

$38 - $48/hr Full time Application Support CNC CNC Controllers

Apply Now

Job Description

This onsite CNC Applications Support Specialist role in San Diego offers the opportunity to apply seasoned machining expertise to guide teams through real world setup and fixturing challenges. You will work directly with machinists to optimize workholding and zero point solutions, troubleshoot issues, and relay feedback to engineering. The position offers an hourly rate of $38 to $48 and requires a high school diploma or equivalent along with at least three years of hands-on CNC experience.

What you get

Onsite role in San Diego, CA
Hourly pay between $38 and $48
Opportunity to guide machinists on workholding, zero point systems, and related accessories
Hands on involvement in solving real world setup and fixturing challenges
Collaborative role with engineering to translate customer feedback into improvements
Direct customer communication by phone and email to resolve machining problems
Exposure to 3-, 4-, and 5-axis machining applications
Documentation of technical cases in CRM/ERP systems (Epicor, Salesforce preferred)
Support with orders, RMAs, replacements, and coordination when needed
Deliver product guidance and machining insight to customers
Share customer and shop-floor feedback to improve products and processes

Responsibilities

Collaborate with machinists to identify and resolve setup and fixturing challenges
Provide expert guidance on workholding setups, zero-point solutions, and related accessories
Diagnose and troubleshoot clamping, alignment, repeatability, and overall setup efficiency
Support applications across 3-, 4-, and 5-axis machining environments
Escalate complex technical issues to engineering with precise, actionable details
Engage with customers by phone and email to resolve practical machining problems
Assist with order support including RMAs, replacements, and coordination as needed
Record technical cases and solutions in CRM/ERP systems (Epicor, Salesforce preferred)
Provide product guidance and machining insights to customers
Capture and relay customer and shop-floor feedback to inform product and process improvements

Requirements

Minimum three years of hands-on CNC machining experience in roles such as operator, setup machinist, applications, or related
Experience with 3-, 4-, or 5-axis machining centers
Solid understanding of setups, fixturing, and solving machining challenges

Technologies

Epicor
Salesforce

Who this role is ideal for

Machinists seeking to move off the shop floor while staying in the industry
Setup machinists or leads who enjoy problem solving and helping others
Applications or process focused machinists seeking broader exposure

View full job page →

20d ago

Technical Support Representative for Electric Bikes

Ride1Up San Diego, CA

San Diego, CA

20d ago

$21 - $26/hr Full time Computer Skills Consultative Sales Contact Center

Apply Now

Job Description

Join Ride1Up in San Diego as an onsite Technical Support Representative and contribute to a fast paced e-bike environment. You will report to the Customer Support Manager and help shape best practices, SOPs, and the growth of the support team. Bike industry experience is required and you will be part of a culture focused on hands-on, customer-centered service.

Responsibilities

Provide technical support via email and phone utilizing our Customer Support Portal
Provide product recommendations including sales calls and emails
Troubleshoot technical bike issues
Recruit, onboard and train customer support staff
Build department culture and motivate team members
Maintain department KPI's
Ad hoc requests as needed

Requirements

3+ years of customer support experience
Ability to problem solve and communicate directly with customers, including de-escalation tactics
Experience developing best practices and documenting standard operating procedures (SOPs)
Fast typing (50+ WPM) with comfort managing high volume email inboxes
Experience with Zendesk, FreshDesk or similar platforms
Experience with e-commerce and WordPress a plus
Bike Industry: 1 year (Required)
ebike assembly: 2 years (Required)

Technologies

Zendesk
FreshDesk
Slack
Zoom
WordPress

Benefits

High demand, high growth industry
Complementary electric bike after onboarding period
Opportunity to participate in company stock option plan
Potential to gain value e-commerce operations experience
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Location: San Diego, CA (onsite)
Job Type: Full-time
Pay: $21.00 - $26.00 per hour

Application Question

Please share your experience with ebikes. This can be from a professional or personal perspective.

View full job page →

Support Jobs in San Diego, CA

HELP DESK SUPPORT I

CNC Technical Support Specialist

Technical Support Representative for Electric Bikes

Get Job Alerts