Microsoft 365 Copilot Support Jobs

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Today

IT Support and Systems Administrator

LYDIAN ENERGY LLC Washington, DC

Washington, DC

Today

Full time Azure Ad / Entra Id Data Loss Prevention Data Security

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Job Description

LYDIAN ENERGY LLC is hiring an IT Support and Systems Administrator based in Washington, DC (onsite) to deliver day-to-day end-user support and hands-on administration across Microsoft 365 and identity/device management.

Responsibilities

Act as the primary technology point of contact for DC-based and remote staff for devices, accounts, access, Microsoft 365 apps, and connectivity; support users in person and remotely.
Provide Tier 1/Tier 2 troubleshooting and issue resolution with responsive, white-glove service.
Coordinate with the managed services provider (MSP): log, track, escalate, and follow IT tickets through to resolution.
Enroll, configure, and manage Windows and mobile devices using Microsoft Intune and Windows Autopilot; maintain compliance and configuration profiles.
Support application packaging and deployment for managed devices.
Administer the Microsoft 365 admin center and Microsoft Entra ID (users, groups, licensing, password resets, and MFA).
Manage Exchange Online, Teams, and OneDrive; monitor service health and keep configurations and documentation accurate.
Administer SharePoint Online: site and library provisioning, permissions, access, taxonomy and metadata, and naming standards.
Support ongoing SharePoint work including migration, cleanup, hub site management, and per-project knowledge-source provisioning.
Support Zero Trust and compliance initiatives: MFA enforcement, device compliance, conditional access, sensitivity labels, and Data Loss Prevention (DLP).
Assist with SOC 2 access reviews including evidence collection.
Support Microsoft 365 Copilot adoption: assist licensed users, contribute to the Copilot Champions program, and help with prompts, training, and enablement.
Own day-to-day technology operations for the Washington, DC office, including two conference rooms and Microsoft Teams Rooms / AV for hybrid and leadership meetings.
Coordinate with the MSP and vendors on local network and connectivity.
Manage device inventory and equipment setup, including onboarding/offboarding logistics and remote provisioning with shipping of devices to distributed staff.

Requirements

2–5 years of IT support or systems administration experience with hands-on exposure to Microsoft 365 administration (admin center and Entra ID), Microsoft Intune/endpoint management, and/or SharePoint Online.
An associate or bachelor’s degree in information technology, information systems, or related field is helpful but not required; equivalent experience and demonstrated capability will be considered.
Microsoft certifications (for example MS-900, MD-102, SC-900, Endpoint Administrator Associate) are a plus.
Experience with Microsoft Intune and Windows Autopilot including device enrollment, compliance and configuration policies, and application deployment for Windows and mobile devices, including remote users.
SharePoint Online administration experience: site and library provisioning, permissions management, metadata/taxonomy, and content migration and governance.
Working knowledge of information protection and Zero Trust fundamentals including sensitivity labeling, DLP, and device/identity compliance concepts.
Endpoint support fundamentals for Windows and macOS, strong general troubleshooting (including remote support), and networking fundamentals (Wi-Fi, connectivity, and ISP coordination).
Familiarity and enthusiasm for Microsoft 365 Copilot; exposure to Power Platform and Microsoft Teams Rooms / AV is a plus.
Familiarity with IT ticketing/ITSM tools and a habit of clear, thorough documentation.
White-glove service orientation with ownership through resolution; ability to translate between non-technical colleagues and a technical MSP/IT team.
Strong plus: experience supporting a distributed workforce, supporting a Copilot or security/compliance rollout, or working alongside an MSP.
On-site in Washington, DC combining desk-based administration with hands-on support; involves sitting, standing, walking, and occasional lifting or setting up IT equipment (up to approximately 25 pounds).
Occasional work outside normal hours for rollouts, maintenance, and high-visibility meetings; role may carry limited on-call responsibilities.
Must have authorization to work in the United States.

Technologies

Microsoft 365
Microsoft Intune
Windows Autopilot
Microsoft 365 admin center
Microsoft Entra ID
SharePoint Online
Exchange Online
Teams
OneDrive
Zero Trust
SOC 2
Microsoft 365 Copilot
Power Platform
Microsoft Teams Rooms
MFA
Conditional Access
Sensitivity labels
Data Loss Prevention
ITSM

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