IT Support and Systems Administrator

LYDIAN ENERGY LLC is hiring an IT Support and Systems Administrator based in Washington, DC (onsite) to deliver day-to-day end-user support and hands-on administration across Microsoft 365 and identity/device management.

Responsibilities

• Act as the primary technology point of contact for DC-based and remote staff for devices, accounts, access, Microsoft 365 apps, and connectivity; support users in person and remotely.
• Provide Tier 1/Tier 2 troubleshooting and issue resolution with responsive, white-glove service.
• Coordinate with the managed services provider (MSP): log, track, escalate, and follow IT tickets through to resolution.
• Enroll, configure, and manage Windows and mobile devices using Microsoft Intune and Windows Autopilot; maintain compliance and configuration profiles.
• Support application packaging and deployment for managed devices.
• Administer the Microsoft 365 admin center and Microsoft Entra ID (users, groups, licensing, password resets, and MFA).
• Manage Exchange Online, Teams, and OneDrive; monitor service health and keep configurations and documentation accurate.
• Administer SharePoint Online: site and library provisioning, permissions, access, taxonomy and metadata, and naming standards.
• Support ongoing SharePoint work including migration, cleanup, hub site management, and per-project knowledge-source provisioning.
• Support Zero Trust and compliance initiatives: MFA enforcement, device compliance, conditional access, sensitivity labels, and Data Loss Prevention (DLP).
• Assist with SOC 2 access reviews including evidence collection.
• Support Microsoft 365 Copilot adoption: assist licensed users, contribute to the Copilot Champions program, and help with prompts, training, and enablement.
• Own day-to-day technology operations for the Washington, DC office, including two conference rooms and Microsoft Teams Rooms / AV for hybrid and leadership meetings.
• Coordinate with the MSP and vendors on local network and connectivity.
• Manage device inventory and equipment setup, including onboarding/offboarding logistics and remote provisioning with shipping of devices to distributed staff.

Requirements

• 2–5 years of IT support or systems administration experience with hands-on exposure to Microsoft 365 administration (admin center and Entra ID), Microsoft Intune/endpoint management, and/or SharePoint Online.
• An associate or bachelor’s degree in information technology, information systems, or related field is helpful but not required; equivalent experience and demonstrated capability will be considered.
• Microsoft certifications (for example MS-900, MD-102, SC-900, Endpoint Administrator Associate) are a plus.
• Experience with Microsoft Intune and Windows Autopilot including device enrollment, compliance and configuration policies, and application deployment for Windows and mobile devices, including remote users.
• SharePoint Online administration experience: site and library provisioning, permissions management, metadata/taxonomy, and content migration and governance.
• Working knowledge of information protection and Zero Trust fundamentals including sensitivity labeling, DLP, and device/identity compliance concepts.
• Endpoint support fundamentals for Windows and macOS, strong general troubleshooting (including remote support), and networking fundamentals (Wi-Fi, connectivity, and ISP coordination).
• Familiarity and enthusiasm for Microsoft 365 Copilot; exposure to Power Platform and Microsoft Teams Rooms / AV is a plus.
• Familiarity with IT ticketing/ITSM tools and a habit of clear, thorough documentation.
• White-glove service orientation with ownership through resolution; ability to translate between non-technical colleagues and a technical MSP/IT team.
• Strong plus: experience supporting a distributed workforce, supporting a Copilot or security/compliance rollout, or working alongside an MSP.
• On-site in Washington, DC combining desk-based administration with hands-on support; involves sitting, standing, walking, and occasional lifting or setting up IT equipment (up to approximately 25 pounds).
• Occasional work outside normal hours for rollouts, maintenance, and high-visibility meetings; role may carry limited on-call responsibilities.
• Must have authorization to work in the United States.

Technologies

• Microsoft 365
• Microsoft Intune
• Windows Autopilot
• Microsoft 365 admin center
• Microsoft Entra ID
• SharePoint Online
• Exchange Online
• Teams
• OneDrive
• Zero Trust
• SOC 2
• Microsoft 365 Copilot
• Power Platform
• Microsoft Teams Rooms
• MFA
• Conditional Access
• Sensitivity labels
• Data Loss Prevention
• ITSM