Washington, DC

Support Jobs in Washington, DC

63 jobs found

Include remote jobs

2d ago

Desktop Support Analyst

Stantec Washington, DC

Washington, DC

2d ago

Full time Customer Support Desktop Support End User Support

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Job Description

Desktop Support Analyst role supporting Information Technology Services with customer-focused end-user technology support in Washington, DC.

Responsibilities

Deliver professional, customer-focused support with strong follow-through.
Configure and reconfigure end-user hardware, including workstations and printers, for new office setups and acquisition activities.
Troubleshoot and resolve end user issues across hardware, software, and connectivity, including more complex problems using available resources and established escalation paths.
Own technology support for assigned offices and staff while coordinating with immediate, regional, U.S., and corporate IT teams as needed.
Coordinate with office staff and IT teams during scheduled hardware refresh activities.
Create and maintain accurate, consistent records for all support requests.
Track and monitor issue resolution progress; keep users informed with status updates and next steps.
Maintain current knowledge of supported technologies and support policies to provide accurate solutions and recommend service improvements.
Follow IT policies, standards, procedures, and security requirements when delivering support and implementing solutions.
Share knowledge, documentation, and practical solutions with peers to support consistent delivery across the IT organization.

Requirements

Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).
Strong, hands-on PC hardware experience including setup, configuration, and rebuilding of workstations.
Demonstrated troubleshooting and analytical skills; ability to resolve more complex technical issues and identify root causes, engaging appropriate support teams when needed.
Excellent customer service, communication, and interpersonal skills.
Ability to manage competing priorities and adapt to changing business needs.
Ability to clearly communicate technical information, issue status, solutions, and next steps to users, business stakeholders, and IT teams.
Ability to work collaboratively as a team member; seek or provide assistance when appropriate.
Minimum three days per week on site.
Ability to move, carry, and manipulate equipment up to 50 pounds.
Valid driver’s license and satisfactory driving record required.

Technologies

Microsoft Windows
Windows 11
Microsoft Office 365
Microsoft System Center Configuration Manager (SCCM)
ServiceNow

Preferred

Experience with ServiceNow and engineering design applications is a plus.
Experience working in an ITIL based and SOX compliant organization is a plus.

Education & Experience

Technical degree/diploma/certificate or equivalent in a related field; or equivalent combination of education and experience.
Minimum 5-6 years of related experience.

Benefits

Medical, dental, and vision plans
Wellness program
Health savings accounts
Flexible spending accounts
401(k) plan
Employee stock purchase program
Life and accidental death & dismemberment (AD&D) insurance
Short-term/long-term disability plans
Emergency travel benefits
Tuition reimbursement
Professional membership fee coverage
Paid family leave
Ten paid holidays in each calendar year
Accrue vacation between 10 and 20 days per year
Paid sick leave

Additional Information

Location: Washington, DC (onsite), United States | DC | Washington
Schedule: Full time
Travel: Yes
Employee status: Regular
Management level: Individual contributor
Business justification: Replacement
Pay transparency: At Stantec certain roles are bonus eligible
Organization: BC-1974 IT Services-US
REQ ID: 1008303
Job posting: 30/10/2026 12:10:35

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3d ago

Lead Technical Support Engineer

Global Enterprise Technologies Washington, DC

Washington, DC

3d ago

$80k - $83k/yr Full time Computer Skills Customer Support Information Technology (IT)

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Job Description

Global Enterprise Technologies is seeking a senior, hands-on technical authority based in Washington, DC to lead escalated service efforts, oversee preventive and corrective maintenance, and strengthen Field Service Engineer capability through coaching and training.

Key Responsibilities

Act as the first technical escalation point for Field Service Engineers, providing technical direction on complex cases.
Participate in hiring and technical onboarding of Field Service Engineers.
Deliver on-the-job coaching and ongoing training to improve Field Service Engineers’ knowledge of GET NA systems.
Provide technical input to the CS Technical Manager for Field Service Engineer performance evaluations.
Advise the CS Technical Manager on technical skills, resources, tools, and parts needed for planned work; scheduling remains with the CS Technical Manager.
Diagnose and resolve escalated malfunctions and customer complaints in coordination with customers and Field Service Engineers.
Review drawings, specifications, complaint descriptions, system logs, and background information to determine the technical approach.
Define the work approach and execution plan for escalated and complex assignments in consultation with the customer and CS Technical Manager.
Ensure required tools, components, software, and manuals are identified and prepared for complex assignments.
Perform and oversee periodic maintenance at customer sites according to maintenance schedules, work instructions, and service bulletins.
Lead root-cause analysis for complex malfunctions across hardware, software, and process parameters, and drive resolutions.
Adjust, upgrade, or replace hardware and software as needed, including leading equipment conversions and software/hardware upgrades.
Optimize system uptime and yield by analyzing service logs and failure trends.
Carry out or oversee repairs on components and systems returned by customers.
Arrange service with hardware or software vendors to repair or replace defective products.
Execute activities both domestically and internationally.
Develop service bulletins, knowledge base articles, and work instructions to support troubleshooting and problem solving.
Provide maintenance training to customer operators and technicians using approved training materials.
Advise customers on effective use of upgrades and evaluate expanded or enhanced system operations to recommend improvements and upgrades.
Identify and report structural issues (such as recurring component failures or repeated recalibration) to the CS Technical Manager and Engineering.
Collaborate with Engineering (hardware and software) to explain errors and recommend equipment modifications.
Identify and feed back commercial and technical improvement opportunities to customers to the internal organization.
Stay current on technology innovations and trends relevant to GET NA systems.
Prepare service reports for escalated cases and discuss findings internally with Engineering.
Review Field Service Engineer reports for escalated cases to ensure technical quality and completeness.
When applicable, prepare time reports for customer signoff and account for time and costs per assignment.
Keep installed-base and machine records up to date; report findings for structural product and process improvements.
Organize on-site work approach, activity sequence, and resources within the agreed timeline and budget.
Make technical decisions on escalated cases, including when further escalation to Engineering or vendors is required.
Represent GET NA with internal and external customers as a company ambassador, accountable for customer relationship and satisfaction on escalated cases.
Maintain accountability for quality, cost control, and delivery of agreed service commitments for assigned work.

Requirements

Excellent verbal and written communication skills.
Excellent technical documentation skills.
Excellent interpersonal and customer service skills.
Strong technical leadership, coaching, and mentoring skills.
Strong analytical, troubleshooting, and problem-solving skills.
Superior understanding of system hardware and software.
Ability to interpret drawings, schematics, specifications, and system logs.
Excellent time management skills with the ability to prioritize tasks.
Proficiency with Microsoft Office Suite or related software.
Ability to explain technical issues to technical and non-technical employees and customers.
Proficiency with, or the ability to quickly learn, a wide range of system hardware and software.
Proof of U.S. citizenship required.
Must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
Up to 50% travel for backup coverage nationally or for training requirements.
2-year associate’s degree in a Technical or Diagnostic field.
4-year Bachelor of Science degree in technical discipline (preferred).
Technical military training can be substituted for academic training.
2-4 years Mechatronics experience in a firsthand technical environment (5+ years preferred).
Familiarity with Electro-Mechanical devices and electro-mechanical equipment.
Solid working knowledge of mechatronic equipment processes.
Excellent troubleshooting skills.
Ability to read and understand schematic diagrams and competence in disassembling and reassembling complex mechanical devices.
Capable of working independently and effectively in a team concept without direct supervision.
Proficient with MS Office business products.
Excellent communications skills.

Technology

Microsoft Office Suite
MS Office business products

Location and Schedule

Washington, DC (onsite)
Up to 50% travel for backup coverage nationally or for training requirements

Compensation

USD 80,000 to 82,500 per year

Security Clearance and Eligibility

The candidate must be a U.S. Citizen.
All offers of employment are contingent upon eligibility to obtain and maintain a government security clearance sponsored by GETNA.
Having an ACTIVE SECURITY CLEARANCE is a plus.
Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected.
The Security Team will walk the selected candidate through the process.
Equivalent professional experience is taken into consideration if academic qualifications are not available.

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6d ago

Technical Support Engineer, Federal

Hitachi Washington, DC 🇺🇸 Remote

Washington, DC

6d ago

$70k - $85k/yr Full time Customer Support Federal Fibre Channel

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Job Description

Hitachi Federal is hiring a Technical Support Engineer to deliver first-level technical support to federal government customers. In this remote Washington, DC-based role, you will help investigate alerts, troubleshoot enterprise storage and related infrastructure issues, and coordinate with engineering teams to protect reliability and performance in mission-critical environments.

You will serve as the first point of contact for technical incidents, performing Level 1 triage and diagnostics while maintaining clear communication and accurate case documentation throughout the ticket lifecycle.

Responsibilities

Act as the first point of contact for federal customers experiencing technical issues with enterprise storage systems and related infrastructure.
Receive, document, categorize, and prioritize technical support incidents and service requests.
Perform Level 1 troubleshooting using established procedures, diagnostic tools, and technical knowledge resources.
Investigate basic hardware, software, system performance, and connectivity issues involving enterprise storage arrays and disk drives.
Investigate basic hardware, software, system performance, and connectivity issues involving storage controllers and power supplies.
Investigate basic hardware, software, system performance, and connectivity issues involving network connectivity and switching.
Investigate basic hardware, software, system performance, and connectivity issues involving Fibre Channel and iSCSI connectivity.
Investigate basic hardware, software, system performance, and connectivity issues involving SAN and NAS environments.
Investigate system alerts, alarms, and event logs, including collecting relevant details to support diagnosis.
Collect and analyze system information, logs, error messages, and configuration details to identify and resolve issues.
Follow documented troubleshooting workflows and service-level agreements (SLAs) for timely response, escalation, and resolution.
Provide responsive, professional technical support while maintaining a positive customer experience.
Communicate technical information clearly and effectively to customers with varying technical expertise.
Maintain accurate, detailed case documentation throughout the support ticket lifecycle.
Provide timely customer updates and follow through on open issues until resolution.
Collaborate with Level 2 and Level 3 engineering teams to troubleshoot and escalate complex technical issues.
Share technical knowledge, improve processes, and strengthen overall team effectiveness.
Identify recurring technical issues and communicate trends or potential improvements to engineering and support teams.
Contribute to the development and improvement of troubleshooting procedures and technical knowledge resources.
Participate in ongoing technical training, knowledge-sharing sessions, and professional development opportunities.
Build expertise in enterprise storage, networking, and infrastructure technologies to support continued career growth.

Requirements

U.S. citizenship is required to support federal customer environments.
Foundational knowledge of IT systems, hardware, networking, or technical troubleshooting.
Strong analytical, critical-thinking, and problem-solving skills.
Excellent written and verbal communication skills, with a commitment to exceptional customer support.
Ability to manage multiple technical issues, prioritize competing requests, and maintain accurate documentation.
Strong attention to detail and ability to follow established technical procedures.
Ability to work independently in a remote environment while collaborating effectively with a distributed team.
Demonstrated curiosity, adaptability, and willingness to learn new technologies.
Availability to work an assigned shift within a 24/7/365 support operation, including potential weekends and holidays.
Relevant technical education, certifications, military technical training, or equivalent practical experience.

Technologies

Fibre Channel
iSCSI
SAN
NAS
Windows
Linux
UNIX
VMware
Cisco
Broadcom

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
401(k) Retirement Savings Plan with Company Match
Company-Paid Life and Disability Insurance
Flexible Paid Time Off and Company Holidays
Employee Assistance Program (EAP)
Employee Stock Purchase Plan (ESPP)
Professional Development and Training Opportunities
Wellness and Employee Recognition Programs
Opportunity to work on industry-leading mission-centric technologies
A collaborative and inclusive workplace culture
Competitive salary and benefits packages

Preferred Qualifications

Experience or familiarity with enterprise storage technologies such as block storage, NAS, or SAN (beneficial but not required).
Experience or familiarity with Windows, Linux, UNIX, or other enterprise operating systems (beneficial but not required).
Experience or familiarity with server hardware, computing platforms, or data center infrastructure (beneficial but not required).
Experience or familiarity with networking fundamentals, TCP/IP, Fibre Channel, and iSCSI (beneficial but not required).
Experience or familiarity with VMware or other virtualization technologies (beneficial but not required).
Experience or familiarity with Cisco or Broadcom networking and switching technologies (beneficial but not required).
Experience or familiarity with cloud storage concepts and infrastructure (beneficial but not required).
Experience or familiarity with technical support ticketing systems and incident management practices (beneficial but not required).
Experience or familiarity with a technical support center, service desk, NOC, or enterprise IT environment (beneficial but not required).
Experience or familiarity with industry certifications such as CompTIA A+, Network+, Server+, or relevant vendor-specific certifications (beneficial but not required).
Experience or familiarity with supporting government customers or regulated technology environments (beneficial but not required).

Compensation

Expected Hiring Range: $70,000 to $85,000 annually.
This position may be eligible for Hitachi Federal’s annual incentive (bonus) program, where applicable, per company policies and plan provisions.

Federal Contractor Statement

As a federal contractor, Hitachi Federal complies with all applicable federal contractor requirements, including equal employment opportunity and affirmative action obligations.
Certain positions may require U.S. citizenship, the ability to obtain and maintain a U.S. Government security clearance, or other government eligibility requirements.
Applicants who require reasonable accommodation during the application or interview process should notify the People & Culture team.

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8d ago

Helpdesk Support Technician

NCQA Washington, DC

Washington, DC

8d ago

$70k - $78k/yr Full time Av Support End User Support Endpoint Management

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Job Description

NCQA is hiring a Helpdesk Support Technician to support the IT Operations team with end-user technical assistance and day-to-day help desk coverage. This onsite role provides Tier 1 and Tier 2 support for incidents and service requests, alongside Microsoft 365 administration and practical support for workplace technology.

Role Overview

In this position, you will help users through phone, email, remote tools, and in-person support, while maintaining ticket flow to meet established Service Level Agreements (SLAs). You will also support meeting room technology, manage laptop provisioning for new hires and replacements, and assist with user onboarding and offboarding activities.

What You’ll Do

Deliver Tier 1 and Tier 2 technical support and troubleshooting for end-user incidents and service requests through phone, email, remote support, and in-person assistance.
Manage and prioritize help desk ticket queues to support timely resolution and SLA compliance.
Support conference room technology and meeting services, including setup, monitoring, and troubleshooting of audio-visual equipment.
Coordinate with external AV vendors to resolve issues and maintain system reliability.
Provision and issue laptops and other end-user devices for new hires and replacement cycles aligned to organizational hardware refresh standards.
Assist with onboarding and offboarding, including user account provisioning and deprovisioning, service account management, distribution groups, shared mailboxes, and access permissions.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and user licensing.
Troubleshoot device, application, identity, and access issues involving Microsoft Entra, Microsoft 365, and endpoint management platforms.
Maintain a strong customer service focus by communicating technical information clearly and supporting a positive user experience.

Required Qualifications

Bachelor’s degree in Information Systems/Computer Science or related discipline, or equivalent years of experience.
2+ years of Desktop Support, Help Desk, or IT Support experience.
Experience with ticketing/help desk systems and solving technical issues.
Microsoft 365 administration.
Experience provisioning and deploying Windows laptops.
AV equipment experience, including Microsoft Teams Room and Crestron.
Ability to work independently while collaborating effectively in a team setting.
Strong customer service and problem-solving skills.
Ability to work an 8-hour shift on-site.

Preferred Certifications

ITIL Certification, Azure Admin Cert, CompTIA A+, Network+, or similar certification.

Onsite Schedule

3-4 days/week in office support.

Compensation and Benefits

New hires: $70,000 - $78,000 per year depending on experience.
Eligible for an annual incentive bonus, payable in accordance with policy.
Click here for employee benefit information.

Technology Stack

Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Microsoft Entra, endpoint management platforms
Microsoft Teams Room, Crestron
Windows
ITIL, Azure Admin Cert, CompTIA A+, Network+

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9d ago

Desktop Support Technician

Iron Service Global Inc Washington, DC

Washington, DC

9d ago

$22 - $23/hr Full time Active Directory Application Support Desktop Support

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Job Description

The Desktop Support Technician role at Iron Service Global Inc is an onsite position based in Washington, DC, supporting desktop users and desk-side needs from incident resolution through configuration, security monitoring, and VIP support.

Role Focus

Manage desktop device incidents through to resolution, provide desk-side and IMAC support, and handle installation and configuration tasks across the desktop lifecycle. The position also includes monitoring security profiles and anti-virus compliance and ensuring devices are set up with the correct desktop image.

Responsibilities

Handle desktop device incidents covering hardware, software, and connectivity from intake through resolution.
Support IMAC and desk-side support services.
Manage hard and soft break-fix services for laptops and desktops.
Provide standard and approved support and maintenance for operating systems and standard office applications across Desktop (Field Users) Devices for their entire lifecycle, including remote management using appropriate tools.
Support, manage, optimize, and maintain desktop configuration and installation, including patch updates and hardware replacements, with spares provided by the vendor.
Analyze Service Desk calls and incident data for desktop devices to advise customers on potential user training needs and automation opportunities.
Ensure each desktop device is installed with the appropriate desktop image.
Monitor security profiles and anti-virus software on all desktop devices and take appropriate action if devices are not compliant with security requirements.
Provide VIP support for desk-side issues per contract, and serve as the site point of contact for IT-related issues when other IT support teams are unavailable for MI calls.

Requirements

Good to have knowledge in AD and experience with smart hands and feet support.
Good to have knowledge and experience supporting MAC devices and tablets.
Experience using a service management tool such as ServiceNow.
Good expertise with EUC tools, remote support tools, MS Office, and Outlook.
Preferable understanding of Lync, VPN, and mobile device support.
Awareness of ITIL processes including Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management.
Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor’s Degree preferred.

Required Skills and Technologies

AD
ServiceNow
EUC tools
Remote support tools
MS Office
Outlook
Lync
VPN
Anti-virus software
ITIL

Compensation, Schedule, and Location

Location: Washington, DC (onsite)
Work location: In person
Expected hours: 40.0 per week
Pay: USD 22.00 to 23.00 per hour

Benefits

Dental insurance
Health insurance
Paid time off

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9d ago

Technical Support Representative

Shaw Industries Group, Inc. Washington, DC 🇺🇸 Remote

Washington, DC

9d ago

Full time Customer Service Customer Support Technical Support

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Job Description

Support Shaw Industries’ commercial and residential flooring field projects from a remote technical support role.

Responsibilities

Apply industry expertise to commercial and residential flooring installation with a professional customer-focused approach across end-use environments.
Use knowledge of flooring product characteristics and installation requirements for both commercial and residential applications.
Provide technical support to sales representatives on product, installation, and performance for field projects.
Support business activity on job start.
Act as an inspector for field project situations by analyzing issues, recommending corrective actions, and demonstrating solutions to customers when needed.
Prepare and submit inspection reports, product reviews, and related documentation promptly.
When possible, treat field situations as training opportunities to resolve the issue and leave behind resources that help prevent repeat problems.
Discuss advanced installation techniques in detail and defend recommendations verbally and in writing, including in difficult scenarios.
Support training efforts and sales events with customers and sales associates on product and installation methods.
Cross-train to build product and installation knowledge across all flooring products to support the field services effort.
Train Level 1 and Level 2 technical representatives to maintain team capability.
Plan and supervise test installations; assist R&D and corporate quality in the development of new products.
Identify and recommend local resources to support the field services effort where possible.
Schedule travel and coordinate appointments with customers and related parties.
Follow Shaw travel and departmental procedures and steward resources responsibly.

Requirements

High School diploma or GED.
Minimum 5 years of commercial flooring installation experience.
Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
Strong communication, presentation, and training skills; ability to translate technical information into practical guidance for customers, installers, sales personnel, general contractors, and internal partners.
Ability to support sales efforts by building credibility, asking effective questions, understanding customer needs, and communicating solutions professionally, confidently, and persuasively.
Leadership abilities, professional conduct, and confidentiality around sensitive and proprietary information between departments.
Self-motivated with strong organizational and time management skills.
Adaptable and able to accommodate sudden schedule changes.
Ability to travel by car and air unassisted.
Ability to work in a plant environment near automated equipment, including standing, stooping, and/or sitting for extended periods.
Ability to lift and carry up to 100 pounds.
Ability to determine pattern repeats, color variations, and shade variations.

Position Details

Location: Washington, DC (remote)
Travel: 60–80% weekly travel to job sites during the week
Focus: Technical support, inspection and reporting for field projects, training efforts, and travel planning/scheduling

Required Competencies

Build Trusting Relationships
Coach and Support
Influence Others
Deliver Compelling Communication
Demonstrate Good Judgement
Plan and Organize

Work Shift

8 Hr non-rotating shift
Hours fall to in punch day (observed calendar)
Shift starts AM

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12d ago

IT Support Specialist

Holland & Knight LLP Washington, DC

Washington, DC

12d ago

$35 - $53/hr Full time Application Support Av Support Computer Skills

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Job Description

Holland & Knight LLP supports a workplace built around health, well-being, and the resources people need to do their best work, both professionally and personally. This on-site IT Support Specialist role in Washington, DC helps ensure attorneys and staff have reliable technology support for day-to-day work, events, and changing office needs.

Location: Washington, DC (onsite)
Compensation: USD 35 - 53 per hour
Reporting to: IT Support Manager

What you’ll do

Provide on-site technical support for PCs, phones, IT peripherals, and IT infrastructure in the Washington, DC office
Support incidents end to end, including escalations from IT Technicians or the Service Desk
Maintain accurate, thorough documentation in the IT incident ticketing system
Deliver technical support during events, conferences, and meetings, on site and off site as needed
Assist with office administration activities, projects, and priorities as assigned
Collaborate with internal IT groups during projects and ongoing activities
Respond to power, HVAC, network, and other outages, planned and unplanned
Take on special projects and duties as assigned

Core skills and experience

3+ years in a corporate environment
3+ years in technical support
Experience supporting Microsoft Windows 10 and the Microsoft Office Suite, especially Outlook and Word
Hands-on troubleshooting experience with Cisco VoIP phone and voicemail systems
Experience troubleshooting and supporting web conferencing, especially Zoom and Microsoft Teams
Experience supporting and troubleshooting Apple and Android mobile devices and OSes
Experience configuring and supporting printers and multifunction devices
Experience using ServiceNow to log IT incidents
Network troubleshooting knowledge
General experience with server/network rooms including patching network equipment, racking servers, and evaluating power and cooling issues
Experience supporting and troubleshooting audio-visual equipment
Strong customer service orientation with a can-do attitude and follow-through skills
Analytical and problem-solving skills
Ability to work well in a team environment with minimal supervision
Strong written and oral communication skills
Ability to contribute to project documentation
Ability to contribute and positively impact an internal specialty support team or a major project
Capable of traveling for business and working across different H&K sites independently
Capable of lifting and moving equipment up to 50 lbs
Ability to work onsite at H&K offices

Education: Bachelor’s degree
Preferred credentials: IT certifications (for example, ITIL Foundations, A+) or demonstrated equivalent experience

Benefits

Comprehensive medical plans (PPO and HDHPs), plus dental and vision, including coverage for domestic partners
Life and AD&D insurance
Short- and long-term disability insurance
Tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
Health advocacy services
Behavioral health and counseling resources for all family members
401(k) and profit sharing
Backup dependent care
Senior care planning support
Resources for individuals with development disabilities and their caregivers
Paid holidays and other paid time off, including paid leave for new parents