Microsoft Azure Administration Support Jobs

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Help Desk Support Service Specialist - Intermediate - TS/SCI Required

General Dynamics Information Technology Fort Meade, MD

Fort Meade, MD

Today

$32 - $44/hr Full time Active Directory Customer Support DISA STIGs

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Job Description

The intermediate Help Desk Support Service Specialist provides second-tier technical support for enterprise systems supporting Army Intelligence missions. The role is based onsite at Fort Meade, Maryland and requires a TS/SCI clearance.

Role Summary

Under general supervision, you will support end-users and resolve issues that first-tier help desk teams cannot close. You may coordinate with network services, software systems engineering, and/or application development teams to restore service and address underlying problems. The position also includes daily customer interaction to support account and access procedures critical to mission success.

Key Responsibilities

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Investigate and resolve problems beyond first-tier capabilities, including interaction with network services, software systems engineering, and/or applications development.
Simulate or recreate user-reported issues to resolve operating difficulties and recommend system modifications to reduce repeat user problems.
Maintain technical proficiency in your field of expertise, escalating more complex issues to senior-level staff as needed.
Deliver first contact and incident resolution for customer issues involving hardware, software, and applications.
Interact with customers daily to guide procedures for account requests, e-mail, and file access/storage, along with other local procedures.
Perform STIGs and IAVA implementation for system devices, including system imaging and CERP replacement activities.
Execute Level I/II Active Directory functions such as unlocking accounts and creating and issuing accounts.
Image computers and configure BIOS settings using SCCM and/or PXE Boot.

Required Qualifications

Associates Degree or 2 years of related specialized experience in lieu of degree.
5+ years of related experience, including at least 2 years of specialized experience.
Knowledge of principles, methods, and techniques used in network and systems administration and support.
Knowledge of related hardware and software.
1 year of DoD experience and NOSC support experience, including problem resolution and incident tracking.
TS/SCI security clearance.
DoD 8570.01-M IAT Level II / 8140 Computing Environment (CE) certification as determined by the Program Manager, required prior to support on contract.
IAT II 8570/8140 Baseline Certification Security+ or equivalent.
Computing Environment: MSCA 2016, Microsoft Azure Administrator, or equivalent; must obtain full AZ-104 (Microsoft Azure Administrator) within 180 days from start date.
On customer site daily support.
Willingness and ability to attain a CI Polygraph for certain positions as determined by the contract.
Ability to perform moderately strenuous activity, including lifting IT hardware and reaching/bending/kneeling (for example, plugging in cables).
Travel may be required to support the mission.
U.S. Citizenship Required.

Technologies

Active Directory (AD)
STIGs
IAVA
SCCM
PXE Boot
Security+
MSCA 2016
Microsoft Azure Administrator
AZ104
Microsoft Azure

Onsite Location

Fort Meade, Maryland (Onsite Workplace)

Work Requirements

Experience: 7+ years of related experience (may vary based on technical training, certification(s), or degree)
Travel Required: 10-25%
Citizenship: U.S. Citizenship Required

Compensation and Benefits

Hourly Pay: $32.70 - $44.24 (likely hourly rate)
Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off

Identity Verification Process

Complete an identity verification process using advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
You are expected to be on camera during virtual interviews.
The employer reserves the right to take your picture to verify identity and prevent fraud.
You authorize the collection, processing, and use of biometric data for identity verification and security purposes.

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