Fort Meade, MD

Support Jobs in Fort Meade, MD

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Today

Help Desk Support Service Specialist - Intermediate - TS/SCI Required

General Dynamics Information Technology Fort Meade, MD

Fort Meade, MD

Today

$32 - $44/hr Full time Active Directory Customer Support DISA STIGs

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Job Description

The intermediate Help Desk Support Service Specialist provides second-tier technical support for enterprise systems supporting Army Intelligence missions. The role is based onsite at Fort Meade, Maryland and requires a TS/SCI clearance.

Role Summary

Under general supervision, you will support end-users and resolve issues that first-tier help desk teams cannot close. You may coordinate with network services, software systems engineering, and/or application development teams to restore service and address underlying problems. The position also includes daily customer interaction to support account and access procedures critical to mission success.

Key Responsibilities

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Investigate and resolve problems beyond first-tier capabilities, including interaction with network services, software systems engineering, and/or applications development.
Simulate or recreate user-reported issues to resolve operating difficulties and recommend system modifications to reduce repeat user problems.
Maintain technical proficiency in your field of expertise, escalating more complex issues to senior-level staff as needed.
Deliver first contact and incident resolution for customer issues involving hardware, software, and applications.
Interact with customers daily to guide procedures for account requests, e-mail, and file access/storage, along with other local procedures.
Perform STIGs and IAVA implementation for system devices, including system imaging and CERP replacement activities.
Execute Level I/II Active Directory functions such as unlocking accounts and creating and issuing accounts.
Image computers and configure BIOS settings using SCCM and/or PXE Boot.

Required Qualifications

Associates Degree or 2 years of related specialized experience in lieu of degree.
5+ years of related experience, including at least 2 years of specialized experience.
Knowledge of principles, methods, and techniques used in network and systems administration and support.
Knowledge of related hardware and software.
1 year of DoD experience and NOSC support experience, including problem resolution and incident tracking.
TS/SCI security clearance.
DoD 8570.01-M IAT Level II / 8140 Computing Environment (CE) certification as determined by the Program Manager, required prior to support on contract.
IAT II 8570/8140 Baseline Certification Security+ or equivalent.
Computing Environment: MSCA 2016, Microsoft Azure Administrator, or equivalent; must obtain full AZ-104 (Microsoft Azure Administrator) within 180 days from start date.
On customer site daily support.
Willingness and ability to attain a CI Polygraph for certain positions as determined by the contract.
Ability to perform moderately strenuous activity, including lifting IT hardware and reaching/bending/kneeling (for example, plugging in cables).
Travel may be required to support the mission.
U.S. Citizenship Required.

Technologies

Active Directory (AD)
STIGs
IAVA
SCCM
PXE Boot
Security+
MSCA 2016
Microsoft Azure Administrator
AZ104
Microsoft Azure

Onsite Location

Fort Meade, Maryland (Onsite Workplace)

Work Requirements

Experience: 7+ years of related experience (may vary based on technical training, certification(s), or degree)
Travel Required: 10-25%
Citizenship: U.S. Citizenship Required

Compensation and Benefits

Hourly Pay: $32.70 - $44.24 (likely hourly rate)
Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off

Identity Verification Process

Complete an identity verification process using advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
You are expected to be on camera during virtual interviews.
The employer reserves the right to take your picture to verify identity and prevent fraud.
You authorize the collection, processing, and use of biometric data for identity verification and security purposes.

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1mo ago

Help Desk Specialist

CACI Fort Meade, MD

Fort Meade, MD

1mo ago Closed

$73k - $149k/yr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Aug 10, 2026).

Job Description

What we offer

Join a mission-focused team at Fort Meade, onsite, with a culture grounded in integrity, trust, and continuous growth. This role provides a competitive year‑to‑year salary range of $72,700 to $149,200, along with a comprehensive benefits package designed to support your health, finances, and professional development. You will be part of a collaborative environment that values clear communication, accountability, and delivering reliable IT support.

Healthcare
Wellness programs
Financial benefits
Retirement benefits
Family support
Continuing education
Time off benefits

Role highlights

Location: Fort Meade, MD, onsite
Shift: 8 hours, core hours 6:00am - 4:00pm
Security: Active TS/SCI with Fullscope poly
Technology focus: Windows and Linux operating environments
Pay range: $72,700 - $149,200 per year
Employment type: Regular, Full time
Travel: None required

Responsibilities

Provide first contact resolution for software issues as Tier 1 IT support.
Document tickets thoroughly, ensuring timely, accurate, and detailed communication until resolution.
Assist customers by applying technical knowledge to triage and resolve issues on a first-call basis.
Work an eight-hour shift onsite at Fort Meade during core hours of 6:00am to 4:00pm.
Utilize troubleshooting and problem isolation techniques to expedite identification and resolution of reported issues and requests.
Leverage technical background to guide troubleshooting and incident management for support.
Demonstrate sound customer service and professional telephone/ticket etiquette in responding to inquiries.
Maintain strong attention to detail and a proactive approach to provide outstanding support.
Respond promptly to management requirements and align with team expectations.

Requirements

Active TS/SCI Fullscope poly
Familiarity with common operating systems (Windows, Linux)
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Ability to work in a fast-paced environment and manage multiple priorities

Technology stack

Windows
Linux

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

Details

Job ID: 328704
Job category: Information Technology
Time type: Full time
Minimum clearance: TS/SCI with Polygraph
Employee type: Regular
Percentage of travel: None
Location: Fort Meade, MD onsite
Salary: $72,700 - $149,200 per year

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Support Jobs in Fort Meade, MD

Help Desk Support Service Specialist - Intermediate - TS/SCI Required

Help Desk Specialist

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