Support Jobs in Fort Meade, MD

1 job found

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9d ago

Help Desk Specialist

CACI Fort Meade, MD

Fort Meade, MD

9d ago

$73k - $149k/yr Full time Computer Skills Customer Support End User Support

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Job Description

What we offer

Join a mission-focused team at Fort Meade, onsite, with a culture grounded in integrity, trust, and continuous growth. This role provides a competitive year‑to‑year salary range of $72,700 to $149,200, along with a comprehensive benefits package designed to support your health, finances, and professional development. You will be part of a collaborative environment that values clear communication, accountability, and delivering reliable IT support.

Healthcare
Wellness programs
Financial benefits
Retirement benefits
Family support
Continuing education
Time off benefits

Role highlights

Location: Fort Meade, MD, onsite
Shift: 8 hours, core hours 6:00am - 4:00pm
Security: Active TS/SCI with Fullscope poly
Technology focus: Windows and Linux operating environments
Pay range: $72,700 - $149,200 per year
Employment type: Regular, Full time
Travel: None required

Responsibilities

Provide first contact resolution for software issues as Tier 1 IT support.
Document tickets thoroughly, ensuring timely, accurate, and detailed communication until resolution.
Assist customers by applying technical knowledge to triage and resolve issues on a first-call basis.
Work an eight-hour shift onsite at Fort Meade during core hours of 6:00am to 4:00pm.
Utilize troubleshooting and problem isolation techniques to expedite identification and resolution of reported issues and requests.
Leverage technical background to guide troubleshooting and incident management for support.
Demonstrate sound customer service and professional telephone/ticket etiquette in responding to inquiries.
Maintain strong attention to detail and a proactive approach to provide outstanding support.
Respond promptly to management requirements and align with team expectations.

Requirements

Active TS/SCI Fullscope poly
Familiarity with common operating systems (Windows, Linux)
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Ability to work in a fast-paced environment and manage multiple priorities

Technology stack

Windows
Linux

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

Details

Job ID: 328704
Job category: Information Technology
Time type: Full time
Minimum clearance: TS/SCI with Polygraph
Employee type: Regular
Percentage of travel: None
Location: Fort Meade, MD onsite
Salary: $72,700 - $149,200 per year

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