Microsoft Cloud Support Jobs

1 job found

1d ago

Conexon Kansas City, MO

Kansas City, MO

1d ago

Full time Azure Cloud Cloud Platform

Conexon is seeking an IT Support Specialist II to support onsite and remote users in the in-house IT department.

Manage and resolve helpdesk tickets and ad hoc user issues received via email
Provide end-user support for Windows environments and Microsoft Cloud-based services
Work on a variety of projects involving Microsoft Cloud-based services and related solutions
Remain in contact with the client through completion of the incident
Support and assist users effectively as part of a growing team

3 to 5 years of IT support experience for Office 365 on Windows and Mac platforms
2 to 3 years of Office 365 management experience
Experience with Azure users and groups
Experience setting up users with Microsoft Office and OneDrive
Hands-on technical troubleshooting skills
Knowledge of computing infrastructure, with focus on end-user MS Windows environments
Understanding of IT processes, including familiarity with enterprise software configuration, management, and monitoring tools
Strong critical thinking and problem-solving ability
Strong verbal and written communication skills, including the ability to explain technical concepts and tailor messaging for non-technical groups
Strong customer relationship skills
Ability to manage multiple priorities and/or projects simultaneously
Ability to meet reasonable deadlines through effective problem-solving
Ability to work remotely at times
US-based only; fluent English written and speaking at a grammar level suitable for professional communication
Please note any technical certifications you may have
Must be able to lift up to 50 lbs
Ability to sit for several hours in front of a computer monitor
Bachelor’s degree in computer science or equivalent
Must have reliable cell phone and reliable home internet connection
Must be able to pass a background check and drug screen

Three (3) weeks of paid time off
Comprehensive benefits package including health, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
Retirement benefits

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