IT Support Specialist II
Azure
Cloud
Cloud Platform
Cloud Platforms
Computer Skills
Device Management
End User Support
Endpoint Management
Help Desk Support
Incident Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Microsoft Cloud
Microsoft Intune
Office 365
Onsite
Service Management
Technical Support
Windows
Job Description
Conexon is seeking an IT Support Specialist II to support onsite and remote users in the in-house IT department.
Responsibilities
- Manage and resolve helpdesk tickets and ad hoc user issues received via email
- Provide end-user support for Windows environments and Microsoft Cloud-based services
- Work on a variety of projects involving Microsoft Cloud-based services and related solutions
- Remain in contact with the client through completion of the incident
- Support and assist users effectively as part of a growing team
Requirements
- 3 to 5 years of IT support experience for Office 365 on Windows and Mac platforms
- 2 to 3 years of Office 365 management experience
- Experience with Azure users and groups
- Experience setting up users with Microsoft Office and OneDrive
- Hands-on technical troubleshooting skills
- Knowledge of computing infrastructure, with focus on end-user MS Windows environments
- Understanding of IT processes, including familiarity with enterprise software configuration, management, and monitoring tools
- Strong critical thinking and problem-solving ability
- Strong verbal and written communication skills, including the ability to explain technical concepts and tailor messaging for non-technical groups
- Strong customer relationship skills
- Ability to manage multiple priorities and/or projects simultaneously
- Ability to meet reasonable deadlines through effective problem-solving
- Ability to work remotely at times
- US-based only; fluent English written and speaking at a grammar level suitable for professional communication
- Please note any technical certifications you may have
- Must be able to lift up to 50 lbs
- Ability to sit for several hours in front of a computer monitor
- Bachelor’s degree in computer science or equivalent
- Must have reliable cell phone and reliable home internet connection
- Must be able to pass a background check and drug screen
Preferred / Additional Skills
- Experience managing computers with Microsoft Intune (plus)
- Experience with Zendesk (plus)
- Microsoft certifications such as MCSA: Office 365 (plus)
Technologies
- Microsoft Cloud-based services
- Microsoft Office
- Office 365
- OneDrive
- Azure
- Microsoft Intune
- Zendesk
- MCSA: Office 365
- MS Windows (Windows) and Mac platforms
- Enterprise software configuration, management, and monitoring tools
Benefits
- Three (3) weeks of paid time off
- Comprehensive benefits package including health, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- Retirement benefits
Location, Schedule, and Work Type
- Location: Kansas City, MO (onsite)
- Job type: Full-time
- Schedule: Fixed
- Overtime: No
- FLSA status: Non-Exempt
- Travel: No
- Work setup: In office
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