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Cybersecurity & Help Desk Administrator

CG Infinity Houston, TX

Houston, TX

Today

Full time Active Directory Cybersecurity Operations Defender For Cloud

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Job Description

CG Infinity is seeking a Cybersecurity & Help Desk Administrator in Houston, TX (onsite) to support employees while helping protect the organization’s technology environment.

Responsibilities

Monitor, triage, and respond to cybersecurity alerts and incidents
Support and maintain security tools, including Microsoft Defender
Support and maintain security tools, including Microsoft Defender for Cloud
Support and maintain security tools, including Microsoft Sentinel
Support endpoint security using endpoint protection platforms
Perform vulnerability assessments and support remediation activities
Assist with security investigations, threat analysis, and incident response efforts
Monitor endpoint security compliance and configuration standards
Support security awareness initiatives and end-user training
Assist with audit preparation and compliance activities
Maintain security documentation, policies, and procedures
Support identity security initiatives, including MFA enforcement and access reviews
Participate in risk assessments and security improvement projects
Act as a primary point of contact for employee technical support requests
Troubleshoot and resolve incidents involving Windows operating systems
Troubleshoot and resolve incidents involving Microsoft Office applications
Troubleshoot and resolve incidents involving Microsoft Teams
Troubleshoot and resolve incidents involving email and collaboration tools
Troubleshoot and resolve incidents involving desktop and laptop hardware
Troubleshoot and resolve incidents involving mobile devices
Troubleshoot and resolve incidents involving printers and peripherals
Manage and resolve tickets through the IT service management platform
Install, configure, image, and maintain employee computing devices
Support employee onboarding and offboarding processes
Escalate complex infrastructure and application issues when necessary
Maintain accurate support documentation and knowledge base articles
Support Microsoft Intune and endpoint management processes
Deploy and maintain security configurations for desktops and laptops
Monitor patch compliance and system updates
Assist with hardware lifecycle management and asset tracking
Ensure devices comply with organizational security standards

Requirements

Experience providing help desk or desktop support
Knowledge of Windows operating systems and Microsoft Office applications
Understanding of cybersecurity concepts including:
- Vulnerability management
- Endpoint protection
- Identity security
- Incident response
- Access controls
Knowledge of Active Directory and/or Microsoft Entra ID
Strong troubleshooting and customer service skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively

Technologies

Microsoft Defender
Microsoft Defender for Cloud
Microsoft Sentinel
Endpoint protection platforms
Microsoft Office
Microsoft Teams
Microsoft Intune
Active Directory
Microsoft Entra ID

Preferred skills and experience

Experience with Microsoft Defender security products
Experience with Microsoft Intune
Familiarity with SIEM platforms such as Microsoft Sentinel
Knowledge of threat detection and security operations processes
Experience supporting remote and hybrid workforces

Education & Certifications

Required: Associate degree in Information Technology, Computer Science, or related field, or equivalent experience
Preferred: CompTIA Security+
Preferred: CompTIA A+
Preferred: CompTIA Network+
Preferred: Microsoft Certified: Security Operations Analyst Associate (SC-200)
Preferred: Microsoft Certified: Security Administrator Associate (SC-300)

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