Cybersecurity & Help Desk Administrator

CG Infinity is seeking a Cybersecurity & Help Desk Administrator in Houston, TX (onsite) to support employees while helping protect the organization’s technology environment.

Responsibilities

• Monitor, triage, and respond to cybersecurity alerts and incidents
• Support and maintain security tools, including Microsoft Defender
• Support and maintain security tools, including Microsoft Defender for Cloud
• Support and maintain security tools, including Microsoft Sentinel
• Support endpoint security using endpoint protection platforms
• Perform vulnerability assessments and support remediation activities
• Assist with security investigations, threat analysis, and incident response efforts
• Monitor endpoint security compliance and configuration standards
• Support security awareness initiatives and end-user training
• Assist with audit preparation and compliance activities
• Maintain security documentation, policies, and procedures
• Support identity security initiatives, including MFA enforcement and access reviews
• Participate in risk assessments and security improvement projects
• Act as a primary point of contact for employee technical support requests
• Troubleshoot and resolve incidents involving Windows operating systems
• Troubleshoot and resolve incidents involving Microsoft Office applications
• Troubleshoot and resolve incidents involving Microsoft Teams
• Troubleshoot and resolve incidents involving email and collaboration tools
• Troubleshoot and resolve incidents involving desktop and laptop hardware
• Troubleshoot and resolve incidents involving mobile devices
• Troubleshoot and resolve incidents involving printers and peripherals
• Manage and resolve tickets through the IT service management platform
• Install, configure, image, and maintain employee computing devices
• Support employee onboarding and offboarding processes
• Escalate complex infrastructure and application issues when necessary
• Maintain accurate support documentation and knowledge base articles
• Support Microsoft Intune and endpoint management processes
• Deploy and maintain security configurations for desktops and laptops
• Monitor patch compliance and system updates
• Assist with hardware lifecycle management and asset tracking
• Ensure devices comply with organizational security standards

Requirements

• Experience providing help desk or desktop support
• Knowledge of Windows operating systems and Microsoft Office applications
• Understanding of cybersecurity concepts including:
  • Vulnerability management
  • Endpoint protection
  • Identity security
  • Incident response
  • Access controls
• Knowledge of Active Directory and/or Microsoft Entra ID
• Strong troubleshooting and customer service skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively

Technologies

• Microsoft Defender
• Microsoft Defender for Cloud
• Microsoft Sentinel
• Endpoint protection platforms
• Microsoft Office
• Microsoft Teams
• Microsoft Intune
• Active Directory
• Microsoft Entra ID

Preferred skills and experience

• Experience with Microsoft Defender security products
• Experience with Microsoft Intune
• Familiarity with SIEM platforms such as Microsoft Sentinel
• Knowledge of threat detection and security operations processes
• Experience supporting remote and hybrid workforces

Education & Certifications

• Required: Associate degree in Information Technology, Computer Science, or related field, or equivalent experience
• Preferred: CompTIA Security+
• Preferred: CompTIA A+
• Preferred: CompTIA Network+
• Preferred: Microsoft Certified: Security Operations Analyst Associate (SC-200)
• Preferred: Microsoft Certified: Security Administrator Associate (SC-300)