Houston, TX

Support Jobs in Houston, TX

11 jobs found

Include remote jobs

Today

Tech Support Analyst

Speed Express Houston, TX

Houston, TX

Today

$65k+/yr Full time Python Analytics Application Support

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Job Description

At Speed Express, a data-driven logistics team seeks a Tech Support Analyst to bridge the gap between business users, BI teams, and technical squads in Houston. This onsite role focuses on resolving data and system issues, supporting end users, and driving continuous improvement through analysis, with a must-have background in SQL and Python and strong communication skills.

Responsibilities

Serve as the primary point of contact for business users, triaging data and system-related issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Apply SQL and Python to log and data investigations, diagnose system or data pipeline problems, and uncover root causes of user-reported issues
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag anomalies and escalate data quality issues to the appropriate teams
Build and maintain operational dashboards and recurring reports that track support metrics, system health, and issue-resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge-base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Location

Houston, TX (onsite)

Work Arrangement

On-site

Bilingual Requirement

Bilingual English and Mandarin required; Spanish is a plus

Experience

SQL: 2 years (Required); 2+ years in data analysis, technical support, or a hybrid data/operations role

Language

Mandarin (Required)

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Preferred Qualifications

Experience with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience collaborating with cross-functional business teams
Background in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboards and ad hoc analysis

Required Technical Skills

Python
SQL
Microsoft Excel
Dashboard and reporting tools such as Power BI or Tableau

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

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Today

IT Support Administrator

Continental Carbon Houston, TX

Houston, TX

Today

Full time Active Directory Cloud Platforms End User Support

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Job Description

The onsite IT Support Administrator role at Continental Carbon is based in Houston, TX and concentrates on securing, maintaining, and optimizing hardware, software, and cloud-hybrid infrastructure with emphasis on security, IAM, and network support.

Responsibilities

Policy Enforcement: Enforce Continental Carbon’s security frameworks, compliance standards, and acceptable use policies.
SecOps & Monitoring: Utilize MFA solutions, endpoint protection, and SIEM tools to defend the enterprise environment.
Incident Response: Respond to security anomalies, implement remediation procedures, provide post-event root-cause analyses, and escalate critical breaches.
IAM Controls: Manage secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, upholding least-privilege access.
Lifecycle Management: Build, deploy, and maintain standardized computer images for desktop and laptop deployments.
Infrastructure Monitoring: Monitor server health, automated backups, and core IT infrastructure stability.
Patch Management: Apply routine OS updates, software patches, and system-wide security upgrades.
Asset Optimization: Oversee the full inventory lifecycle of IT assets, peripherals, and software licenses.
Vendor Operations: Serve as the primary contact for external hardware vendors, coordinating workstation replacements and printer/copier servicing.
Site Support & Travel: Occasionally travel to regional sites for hardware rollouts, physical network audits, and hands-on infrastructure updates.
Connectivity & Hardware: Support and troubleshoot local office network equipment including routers, switches, and Wi-Fi access points.
Tier 1/2+ Support: Manage the queue for local and remote service tickets, troubleshooting hardware, applications, and basic network issues.
Team Synergy: Collaborate with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
Documentation Architecture: Create and maintain technical blueprints, network diagrams, SOPs, and incident logs.

Requirements

Experience: 3–4 years of progressive IT Help Desk, Desktop Support, or Junior Systems Administration experience.
Education: Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field, with relevant experience considered.
Certifications:
- CCNA – Required
- CompTIA Security+ – Required
- Additional certifications such as Network+, A+, or Microsoft endpoint certifications are valued
Security & Compliance Mindset: Strong foundational cybersecurity practices with alignment to the NIST CSF 2.0 framework.
Travel Flexibility: Willingness to travel to various corporate locations as operationally required.
OS & Cloud Ecosystems: Deep Windows OS administration; non-Windows environments are a major plus; strong Microsoft 365 and Active Directory management.
Network Fundamentals: Practical knowledge of TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and awareness of AI risks and tools.
Industry Experience: Experience supporting IT infrastructure in manufacturing, industrial, or fast-growing corporate settings.
Soft Skills: Elite troubleshooting abilities paired with customer-focused communication.

Technologies

Active Directory
Microsoft 365
Windows OS
VMware
Hyper-V

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Soft Skills

Elite troubleshooting abilities paired with customer-focused communication

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Today

Service Desk Technician

Spring Independent School District Houston, TX

Houston, TX

Today

$47k - $56k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Onsite Service Desk Technician role with Spring Independent School District in Houston, TX. This position provides Level 1 incident resolution and service-request support via phone or email, with a salary range of USD 46,800 - 56,389 per yearly. The role reports to the Coordinator-Service Desk.

The role is part of a technology team that prioritizes customer-first service and adherence to standard operating procedures and district policies. It also includes opportunities to identify and implement process improvements to increase customer satisfaction, in collaboration with the Supervisor as appropriate.

Responsibilities

Provide customer service and/or technical support for computers, technology devices, applications and networked-based problems.
Document reported issues or requests by creating tickets in an online Service Desk System. Do the initial triage of the ticket by asking pertinent questions, using diagnostic tools and/or escalating the issue.
Provide prompt follow up communications via telephone or email about tickets to users when appropriate.
Establish priorities on Service Desk tickets based on established Service Desk and Technology Department’s guidelines and procedures.
Work as the single point of contact for initial technical support and service request.
Maintain and improve quality assurance results by adhering to the Technology Department’s standard operating procedures and Spring ISD district’s policies and procedures.
Identify ways to improve business processes with the goal of increasing customer satisfaction. Make recommendations to the Supervisor and as appropriate implement the recommendations. Monitor the result and submit status reports as appropriate.
Make the customers’ experiences the first priority in all operations. Inform customers by explaining procedures, answering questions and providing information.
Assist with hardware and software repairs of desktops and laptops (including hard drive, laptop screens, motherboards, etc.).
Perform all other duties as assigned.

Requirements

High School graduate or GED from an accredited institution
Two years or more of related technical experience in a call center environment

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16d ago

Chemistry Technical Support and Field Service

Mandel Scientific Inc. Houston, TX

Houston, TX

16d ago

$60k - $65k/yr Full time Chemical Customer Service Customer Support

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Job Description

The Chemistry Technical Support and Field Service role delivers on-site installation, troubleshooting, maintenance, and customer support for analytical instrumentation. The position requires travel, a valid driver’s license, and regular use of Mandel’s ERP software.

Responsibilities

Provide on-site installation and operator training of instruments and systems according to manufacturer specifications.
Provide on-site troubleshooting, service, and repairs as assigned.
Provide troubleshooting support via phone, email, and video as assigned.
Schedule and maintain instruments through supplier recommended preventative maintenance procedures.
Complete field service calls and customer issues in a timely and professional manner.
Knowledge of various established methods (ASTM, ISO, EPA, UOP, etc.) to help support Mandel’s sales and service groups and customer base.
Use Mandel’s laboratory to run samples, repair instruments, and provide sales and customer support.
Submit and maintain service-related documentation such as field service reports, maintenance guides, service inventory.
Work in a team environment to provide and promote product and service knowledge.
Other duties as assigned.

Requirements

Overnight travel required
Valid driver’s license
Use of Mandel’s ERP software

Technologies

Mandel’s ERP software

Education

BS in Chemistry

Experience

Laboratory: 1 year (Preferred)

Location

Houston, TX (onsite)

Work Location

In person

Schedule

Monday to Friday

Compensation

USD 60,000 - 65,000 per year

Job Type

Full-time

Benefits

Health insurance
Life insurance
Paid time off

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1mo ago

Help Desk Analyst

ENGIE Houston, TX

Houston, TX

1mo ago Closed

$30 - $30/hr Contract Application Support Computer Skills Cross Domain Environment

This position is no longer accepting applications (closed Jul 11, 2026).

Job Description

This contract Help Desk Analyst role with ENGIE North America is an onsite position in Houston, TX that provides technical support to office-based computer users. Responsibilities include imaging laptops, migrating users, hardware deployments, cross-domain and multi-system support, and delivering proactive, customer-focused incident resolution. The position carries an hourly rate of USD 30.

Responsibilities

Provide technical assistance to ENGIE North America staff regarding computing issues in an office environment, including password resets, hardware faults, and application or device problems.
Image and configure laptops for users.
Migrate user accounts and data as needed.
Coordinate hardware deployments.
Support activities across multiple domains.
Provide support across multiple systems.
Respond to internal inquiries and resolve technical problems.
Apply a customer-focused approach to delivering help and solutions.
Collaborate with users to assess computing needs and place hardware orders as appropriate.
Prioritize requests by severity and business impact.
Conduct root cause analyses and implement preventive measures to ensure lasting resolution.
Take ownership of critical incidents with proactive updates and thorough follow-through.
Maintain accurate contact and alert lists for team and customer communications.
Assist in developing help desk processes and procedures to support the team and operations.

Requirements

Bachelor's degree in business administration, computer science, information systems, or a related field, or an equivalent combination of education and experience.
At least three years of experience servicing or supporting personal computers and networks.
Technical degree or certifications in computer hardware or networking, or equivalent work experience.
Knowledge of WAN connectivity issues.
Experience with Windows 10/11, Oracle, Microsoft Office 365, remote access solutions, VPNs, and basic networking.
Familiarity with standard desktop configuration processes and typical help desk procedures.
Experience supporting multi-tiered applications.
Previous experience supporting a call center population and/or providing desk-side support is desirable.

Technologies

Windows 10/11
Oracle
Microsoft Office 365
Remote access
VPN
Basic networking

Why ENGIE?

ENGIE North America is actively advancing the Zero-Carbon Transition by developing renewable and efficient energy solutions that are accessible to all.

Why This Matters To Us

ENGIE is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. Reasonable accommodations are available upon request for individuals with disabilities.

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1mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Houston, TX

Houston, TX

1mo ago Closed

$21+/hr Part time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 11, 2026).

Job Description

Asurion, a global tech solutions leader, invites you to join a part-time In-Home Sales & Tech Support role on its onsite team in Houston, TX. This position blends hands-on customer service with practical tech support, requiring daily travel to customers’ residences, paid training, and a flexible afternoon to evening schedule. The role offers a starting pay of $21 per hour and emphasizes solving problems while guiding customers toward suitable solutions.

Responsibilities

Visit customers at home, in the office, or other locations, pre-scheduling interactions to maximize sales opportunities.
Provide outstanding customer service throughout every engagement, always prioritizing the customer first.
Apply expertise to diagnose and resolve tech issues, presenting clear solutions for customers with varying levels of tech knowledge.
Ensure customers leave with a working resolution and a product that supports their future tech needs.
Leverage Asurion’s expanding product lineup to offer tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Utilize strong negotiation and communication skills to smoothly pivot conversations toward the right sale.
Begin with paid training to prepare you for independent field work.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Proof of valid car insurance required; Manhattan is excluded.
Personal vehicle (no motorcycles); travel up to 120 miles one-way to neighborhoods surrounding the inventory warehouse.
Five-day work week with a varied schedule that includes evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Ability to work around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to various career paths.
Naturally outgoing and comfortable engaging with people.
Hours may vary based on business needs and market demand, with flexibility required.

Benefits

Base hourly rate guaranteed for all hours worked, with bi-weekly pay and early access to earned wages.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement per IRS guidelines, paid weekly.
Monthly $35 phone stipend.
Three weeks of paid training.

Get to Know Us

Asurion is a global tech solutions leader that values employees at every level. The company serves more than 350 million customers worldwide, delivering services and products that help customers solve, listen, and act. A day-in-the-life video provides a glimpse into the culture and responsibilities of this role.

Health and Safety Measures

Employee health and safety are top priorities at Asurion. Meeting customers at their homes is part of the role, and the company commits to ensuring all employees feel safe performing their duties.

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1mo ago

Field Service Tech Support Technician

Mazak Corporation Houston, TX

Houston, TX

1mo ago Closed

Full time CRM Customer Service Customer Support

This position is no longer accepting applications (closed Jul 11, 2026).

Job Description

Based at the Southwest Technology Center in Houston, this onsite position provides technical phone and digital support for Mazak machines, ensuring service delivery aligns with corporate metrics. The Field Service Support Technician works with customers, field technicians, and Mazak associates to diagnose issues, interpret engineering drawings, and guide safe, effective resolutions.

Responsibilities

Foster and maintain a safe and healthy work environment for all employees
Address technical questions from customers, field service technicians, and vendor/distributor technicians
Provide guidance that matches the user's ability to safely perform the recommended task or procedure
Assess the customer situation to determine the resources needed to resolve it
Ensure customers receive a timely, tangible response in line with corporate guidelines
Document comprehensive summaries of all customer calls in D365, including contacts and next steps
Assemble service history reports for product improvement and customer requests
Interact with customers and other Mazak associates
Read and interpret engineering drawings
Some travel may be required
Utilize strong call center and customer relationship skills