Microsoft Windows 7 Support Jobs

1 job found

1d ago

IT Service Desk Tier I Technician

RPM Technologies, LLC Indianapolis, IN

Indianapolis, IN

1d ago

$18 - $20/hr Full time Active Directory Customer Support Hardware Support

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Job Description

RPM Technologies, LLC is hiring an IT Service Desk Tier I Technician for onsite support in Indianapolis, IN. This full-time role provides help desk and deskside assistance for diverse client environments, including Windows and Office 365 administration.

Role Overview

The Tier I technician will support multiple clients and assist with deskside troubleshooting. Responsibilities include working with MS Windows 10 laptops/desktops and managing Office 365 environments, with additional exposure to Active Directory, user accounts, MFA, and VoIP phone setup and management.

Key Responsibilities

Provide support across multiple clients with diverse environments.
Install, configure, and administer MS Windows 10 laptops and desktops.
Troubleshoot hardware and software issues.
Use strong knowledge of Office 365, including OneDrive and Sharepoint.
Handle user account management involving Active Directory, O365 Account, and MFA.
Support VoIP phones, including setup and ongoing management.
Maintain a basic understanding of computer networking concepts including TCP/IP, DNS, and WIFI.

Required Qualifications

2+ years of help desk/deskside support experience.
High School Diploma or G.E.D. required.
Pass a criminal background check.
Ability to lift computers up to 40 lbs. and maintain overall agility for deskside support tasks.
Local travel to and from the company’s downtown Indianapolis office.
Must have a valid driver’s license and auto insurance.
Demonstrated customer service skills and strong communication are required.
Must be a team player, detail-oriented, flexible, and able to meet established deadlines.

Preferred Qualifications

Course training or a degree in Information Technology or a related field.
Any MS Windows 7 or Windows 10 certification.
A++ Certification.

Technologies

MS Windows 10, MS Windows 7
Office 365, OneDrive, Sharepoint
Active Directory, O365 Account, MFA
VoIP phones
TCP/IP, DNS, WIFI
A++

Job Details

Job Type: Full-time
Work Location: Onsite (in person)
Location: Indianapolis, IN
Pay: USD $18.00 - $20.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

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