IT Service Desk Tier I Technician

RPM Technologies, LLC is hiring an IT Service Desk Tier I Technician for onsite support in Indianapolis, IN. This full-time role provides help desk and deskside assistance for diverse client environments, including Windows and Office 365 administration.

Role Overview

The Tier I technician will support multiple clients and assist with deskside troubleshooting. Responsibilities include working with MS Windows 10 laptops/desktops and managing Office 365 environments, with additional exposure to Active Directory, user accounts, MFA, and VoIP phone setup and management.

Key Responsibilities

• Provide support across multiple clients with diverse environments.
• Install, configure, and administer MS Windows 10 laptops and desktops.
• Troubleshoot hardware and software issues.
• Use strong knowledge of Office 365, including OneDrive and Sharepoint.
• Handle user account management involving Active Directory, O365 Account, and MFA.
• Support VoIP phones, including setup and ongoing management.
• Maintain a basic understanding of computer networking concepts including TCP/IP, DNS, and WIFI.

Required Qualifications

• 2+ years of help desk/deskside support experience.
• High School Diploma or G.E.D. required.
• Pass a criminal background check.
• Ability to lift computers up to 40 lbs. and maintain overall agility for deskside support tasks.
• Local travel to and from the company’s downtown Indianapolis office.
• Must have a valid driver’s license and auto insurance.
• Demonstrated customer service skills and strong communication are required.
• Must be a team player, detail-oriented, flexible, and able to meet established deadlines.

Preferred Qualifications

• Course training or a degree in Information Technology or a related field.
• Any MS Windows 7 or Windows 10 certification.
• A++ Certification.

Technologies

• MS Windows 10, MS Windows 7
• Office 365, OneDrive, Sharepoint
• Active Directory, O365 Account, MFA
• VoIP phones
• TCP/IP, DNS, WIFI
• A++

Job Details

• Job Type: Full-time
• Work Location: Onsite (in person)
• Location: Indianapolis, IN
• Pay: USD $18.00 - $20.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance