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Desktop Support - Tech Bar

T. Rowe Price Baltimore, MD

Baltimore, MD

Today

$70k - $148k/yr Full time Active Directory Apple Ios Cloud Platforms

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Job Description

At T. Rowe Price, the Desktop Support Technician – Tech Bar serves as a first point of contact for employees who need help with end-user technology. This onsite role supports a fast-paced, walk-up environment where timely, accurate troubleshooting matters, and where clear communication helps non-technical users get back to work.

Working directly from the Tech Bar in Baltimore, you will handle support requests for desktops, laptops, mobile devices, and peripherals, while partnering with other IT teams to resolve more complex issues.

Role summary

Provide high-quality, in-person walk-up technical support at the Tech Bar for end-user technology issues
Diagnose and resolve hardware, software, operating system, and connectivity problems
Support Windows and/or macOS environments, including VDI, along with standard productivity tools (including Microsoft 365 and collaboration tools)

Key responsibilities

Handle desktop, laptop, mobile device, and peripheral support requests in a customer-facing setting
Perform device setups, swaps, upgrades, and replacements
Explain technical issues and solutions in a way that’s understandable to non-technical users
Manage multiple walk-up requests while keeping service quality consistent
Set expectations for resolution timelines and escalate issues when appropriate
Document incidents, requests, and resolutions accurately in the ticketing system
Track, manage, and maintain IT assets and Tech Bar inventory
Follow device lifecycle processes such as imaging, deployment, and decommissioning
Collaborate with IT teams such as network, security, endpoint, and service desk to resolve complex issues
Identify recurring problems and contribute to process or knowledge base improvements
Maintain Tech Bar cleanliness, organization, and readiness

Qualifications

2+ years of enterprise experience in desktop support, service desk, or end-user IT support
Strong working knowledge of Windows and/or macOS operating systems
Experience supporting laptops, desktops, printers, mobile devices, and peripherals
Familiarity with ticketing systems and basic asset management practices
Excellent customer service and communication skills

Technologies

Windows, macOS, VDI
Microsoft 365, Microsoft, Active Directory
iOS, Android

Preferred

Experience in a walk-up support or Tech Bar environment
Knowledge of Microsoft 365, Active Directory, and basic networking concepts
Mobile device support experience (iOS and Android)
IT certifications such as CompTIA A+, ITIL, Microsoft, or Apple

Work environment and location

Location: Baltimore, MD (onsite)
Customer-facing Tech Bar setting on-site
Requires standing, walking, and handling IT equipment
May include occasional after-hours or rotational support as needed
On-site schedule requires five days per week in the office for collaboration and business needs

Compensation and benefits

Salary range: USD 69,500 - 148,000 per year
Annual bonus eligibility
Competitive compensation
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits

FINRA

FINRA licenses are not required and will not be supported for this role.

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