Apple Ios

Apple Ios Support Jobs

3 jobs found

Today

Level 2 IT Help Desk Technician

Pacific Health Group San Diego, CA

San Diego, CA

Today

$58,888 - $62,981/hr Full time Apple Business Manager Apple Ios Application Support

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Job Description

Pacific Health Group is hiring a Level 2 IT Help Desk Technician for a hybrid role based in San Diego, CA. In this position, you will act as a key escalation resource for complex issues in a cloud-forward environment, while also providing daily help desk leadership through advanced troubleshooting and support across modern endpoints, Google Workspace, monitoring, and AI productivity tools.

Role Snapshot

Serve as the day-to-day point of contact for the help desk team, supporting prioritization and efficient ticket routing and resolution.
Provide a Level 2 escalation function when issues require deeper diagnosis and decision-making.
Support end-user adoption and troubleshooting for AI productivity tools, including Google Gemini and Claude AI.

Responsibilities

Support and mentor Level 1 technicians by sharing guidance on recurring issues, best practices, and professional development.
Act as the first line of escalation and decision-making when the IT Manager is focused on higher-priority projects.
Assist with onboarding new help desk staff, contributing to training materials and SOPs.
Identify and flag trends, recurring issues, and team capacity concerns to the IT Manager proactively.
Take ownership of escalated tickets from Level 1, diagnosing and resolving complex hardware, software, and connectivity issues.
Document resolutions and contribute to an evolving internal knowledge base, keeping documentation current and useful.
Manage and maintain mobile device management (MDM) platforms through Hexnode (with JAMF or Kandji experience a plus).
Administer Apple Business Manager for device enrollment, app distribution, and Apple ID management.
Support deployment and lifecycle management of macOS, iOS, and Windows endpoints.
Administer and troubleshoot Google Workspace including Gmail, Drive, Meet, and the Admin Console.
Manage user accounts, permissions, and organizational units within Google Workspace and directory services.
Support Monday.com for internal teams, including workflow setup and user management.
Use Insightful for endpoint monitoring, productivity insights, and reporting, and assist in interpreting data for IT and business decision-making.
Stay current on new AI integrations and help the team maximize their potential.
Assist with patch management, system monitoring, and infrastructure projects in coordination with Level 3 / Systems teams.
Use ticketing systems to manage and resolve incidents, with proficiency in ServiceNow, Jira, or Zendesk as a requirement.

Requirements

2–4 years in an IT support role, with at least 1–2 years at Level 2 or equivalent.
Hands-on experience with MDM platforms including Hexnode, JAMF, Kandji, or similar.
Demonstrated proficiency with Google Workspace administration.
Familiarity with Apple Business Manager and managing devices in the Apple ecosystem.
Experience with endpoint monitoring tools such as Insightful or similar.
Comfort supporting AI productivity platforms including Google Gemini and Claude AI.
Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk.
Clear, professional communication with executives, end users, and junior team members.
Natural ability to lead and keep the team organized while maintaining your own technical workload.
Ability to juggle multiple open tickets and responsibilities without dropping priorities.
Curiosity and self-directed learning to keep pace with a fast-moving technology landscape.
Google Workspace Administrator Certification.
JAMF Certified Tech (or equivalent MDM certification).
ITIL Foundation (a plus).

Technologies You Will Work With

MDM: Hexnode, JAMF, Kandji
Apple management: Apple Business Manager, Apple ID management, macOS, iOS
Endpoints: Windows
Google Workspace: Google Workspace, Gmail, Drive, Meet, Admin Console
Project/work management: Monday.com
Monitoring and insights: Insightful
AI tools: Google Gemini, Claude AI
Ticketing: ServiceNow, Jira, Zendesk
Automation: PowerShell, Bash
Related: MDM, ITIL Foundation

Work Setup and Reporting

Department: Information Technology
Reports To: IT Manager
Location: San Diego, CA (hybrid)
Schedule: Hybrid role with a mix of on-site and remote work within California (San Diego county)

Compensation and Benefits

Salary: USD 58,888 - 62,981 per hourly
Compensation note: $27.88 - $29.81 per hour (equivalent to an annual salary of $58,000 - $62,000 per year)
Overtime: Eligible for overtime pay (Hourly (Non-Exempt) position)
Paid time off: 160 Hours of Paid Time Off (PTO)
Holidays: 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
Volunteer time: 4 Paid Volunteer Hours per Month
Bereavement leave: Including Fur Baby Bereavement
Health benefits: 90% Employer-paid Employee-Only Medical Benefits
FSA: Flexible Spending Account (FSA)
Protection benefits: Short-Term & Long-Term Disability | AD&D
Support: Employee Assistance Program (EAP)
Retirement: 401(k) with Company Match
Stipend: Monthly Stipend
Growth: Opportunities for professional development and internal growth
Discounts: Employee Discounts via Great Work Perks and Perks at Work
Community: Quarterly In-Person Events

Additional Notes on Certifications

Bonus points if you have: Experience with PowerShell, Bash, or other scripting for automation; background in ITSM frameworks or change management.
Preferred certifications (one or more): Google Workspace Administrator Certification, JAMF Certified Tech (or equivalent MDM certification), ITIL Foundation (a plus).

Application and Offer Disclaimer

No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of the recruitment process. Steps include submission of a completed internal application via the HRIS system, a formal pre-screen with the recruiting team, completion of a skills assessment (if applicable), and a final interview with hiring leadership.

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3d ago

Help Desk/Desktop Support Analyst

Jones-Onslow Electric Membership Corporation Jacksonville, NC

Jacksonville, NC

3d ago

$62k - $62k/yr Full time Active Directory Android Apple Ios

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Job Description

As the primary help desk and desktop support contact, you will diagnose, troubleshoot, and resolve employee hardware and software issues onsite in Jacksonville, NC.

Responsibilities

First point of contact for help desk requests via phone, email, or chat.
Document and track work orders in the help desk ticketing system to support quality service.
Perform remote troubleshooting using diagnostic techniques and targeted questions.
Determine the best solution based on the reported issue and user-provided details.
Walk employees through troubleshooting steps and resolution actions.
Install, configure, and troubleshoot hardware and software for desktop and laptop operating systems.
Troubleshoot wireless and wired networking, applications, printers, and peripherals to correct issues.
Create and maintain end-user documentation for common help request resolutions.
Log events and issues clearly, including the recorded resolution.
Follow up with users by updating status and information.
Recognize unresolved issues and route them to the next level of support personnel.
Provide accurate information on IT products or services.
Run reports to analyze recurring issues and complaints.
Request feedback and monitor calls and other correspondence methods to improve training approaches.
Train other staff members on troubleshooting and diagnosing issues.
Share employee feedback and suggestions with the appropriate internal IT team member.
Identify opportunities for improvement and recommend enhancements to IT procedures and operations.
Diagnose and resolve basic technical issues.
Install and provide routine maintenance on users’ PCs, printers, hardware, and software.
Assist in monitoring system backups.
Use a strong working knowledge of Microsoft Active Directory infrastructure and network administration.
Attend and participate in calls, conferences, training, and webinars as required.
Identify end-user training needs.
Perform other duties assigned by management with a courteous, dependable, and confidential approach consistent with informational systems professionalism.
Maintain patient, courteous, professional communication with employees at all levels; attendance is required.

Requirements

Associate’s degree in information technology, computer science, or related field (preferred).
0-2 years of experience in technical support or an IT helpdesk environment.
Relevant additional education and/or professional certifications (example: A+ certification may substitute for equivalent years of experience).
Strong customer service skills; ability to work with employees, contractors, and customers in a courteous and patient manner.
Ability to work independently; understand and carry out oral and written instructions; request clarification when needed.
Skills in communicating with users to diagnose system problems.
Self-motivated and self-directed.
Good analytical skills.
Ability to prioritize and execute tasks to completion.
Ability to work as a team member.
Ability to lift and transport moderately heavy objects such as computers, monitors, and other peripherals.
LAN knowledge.
Knowledge of Microsoft Windows, Linux, Mac OS, Android, and iOS system administration.
Excellent communication skills.
Understanding of computer systems, Webex Calling phone system, and mobile devices including phones and tablets.
Understanding of laptops and VDI troubleshooting.

Technologies

Windows
macOS
Linux
Android
iOS
Microsoft Active Directory infrastructure
Network administration
Wireless and wired networking
Printers and peripherals
LAN
Webex Calling phone system
VDI

Pay

USD 61,912 per year (salaried).

Reporting

Reports to: IT Department Manager
Direct reports: None

On the Job Training

On-site and off-site training courses
Vendor site visits

Working Conditions

Normal working conditions inside an office building with heat and air conditioning.
Regular office hours: 7:30AM to 4:30PM Monday through Friday (excluding company observed holidays).
Rotating on-call schedule: 7x24x365.
Onsite role in Jacksonville, North Carolina.
Expected to live near or within the community.
Attendance is a requirement for this position.

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3d ago

IT Support Specialist (Mobile Device/Applications)

Infosoft Tecksolutions Orlando, FL

Orlando, FL

3d ago

$21 - $22/hr Full time Apple Ios Application Support Customer Support

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Job Description

Infosoft Tecksolutions is hiring an IT Support Specialist focused on mobile devices and applications, supporting end users across North America. This onsite role in Orlando, FL places you in the Power/Energy division, where you will troubleshoot mobile issues, support application configurations, and keep processes and documentation current.

You will work an 8 AM to 5 PM shift while partnering with users, vendors, and internal teams to handle day-to-day support needs and contribute to change-release support for IT system implementations.

Role overview

Support end users across the region by communicating IT changes and explaining their impact on the customer IT environment
Provide troubleshooting for mobile devices and mobile applications
Develop and maintain user guides and instructions for energy-specific application configuration and setup
Support customers with mobile device updates and upgrades

Collaboration and process documentation

Work with vendors on service contracts to help customers access the best available options
Record and document new processes and procedures within service scope, and update existing documentation so coworkers can understand and follow current workflows
Build a complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
Support change-release processes for the implementation of IT systems

Working style and communication

Stay organized and self-motivated, handling problems as they occur and taking appropriate steps to solve difficult or complex issues
Take direction and switch quickly between tasks
Seek guidance from the Management Team or others for non-routine or complex problem areas
Communicate effectively with all levels of the organization, from Senior Management to Individual Contributor

Requirements

Education or training in Management Information Systems, Computer Science, or a related field is required
Excellent communication skills (written and oral), including presentation skills, are required

Preferred experience

Experience with iOS platforms
Experience with MS Office 365 and related applications
Familiarity with Cyber Security concepts

Technologies

iOS platforms
MS Office 365
Mobile devices
Mobile devices and applications

Compensation: USD 21 - 22 per hour. Location: Orlando, FL (onsite).

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Apple Ios Support Jobs

Level 2 IT Help Desk Technician

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