Support Jobs in Baltimore, MD

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29d ago

On-Site Help Desk Technician and Remote Back-Office Admin (Part-time)

Entelechy Solutions Baltimore, MD

Baltimore, MD

29d ago

$20 - $30/hr Part time Administrative Support Back Office Computer Skills

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Job Description

Entelechy Solutions is seeking a part-time On-Site Help Desk Technician and Remote Back-Office Admin to support its Baltimore operations. This hybrid role blends hands-on Tier 1 IT help desk duties with essential office administration, delivering practical technical support while keeping daily operations organized in a flexible, hybrid setting.

Responsibilities

Identify hardware and software solutions
Troubleshoot technical issues
Diagnose and repair faults
Resolve network issues
Install and configure hardware and software
Communicate with customers to quickly determine the root cause
Provide timely and accurate customer feedback
Guide customers through a sequence of steps to resolve problems
Follow up with clients to ensure the problem is resolved
Replace or repair necessary parts
Support the rollout of new applications
Create procedural documentation to support operations
Manage multiple cases concurrently
Oversee daily office operations to ensure an organized and efficient workplace
Manage office supplies inventory, including ordering and restocking as needed
Coordinate office maintenance and repairs, liaising with vendors and service providers
Handle administrative tasks such as filing, data entry, scheduling meetings, and managing office correspondence
Assist in organizing company events, meetings, and training sessions

Requirements

Certification in Microsoft, Linux, or Cisco is advantageous
Prior experience in tech support, desktop support, or a similar role
Proficiency with Windows/Linux/Mac OS is a plus
Experience with remote desktop applications and help desk software
Attention to detail and strong problem-solving abilities
Excellent interpersonal skills
Strong written and verbal communication

Technologies

Microsoft Office Suite (Word, Excel, PowerPoint)
Windows
Linux
Mac OS
Remote desktop applications
Help desk software
IT management tools

Job Details

Job type: Part-time
Location: Baltimore, MD (hybrid)
Compensation: $20.00 - $30.00 per hour

Experience

Help desk: 2 years (Required)
Windows: 2 years (Preferred)

Application Questions

Willing to reliably commute to schools in Baltimore City, MD 21201 and to Prince George's County, MD 20737 for this job?

Location and Commute

Hybrid remote work arrangement based in Baltimore, MD 21202. Ability to commute to the specified locations is required.

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