Baltimore, MD

Support Jobs in Baltimore, MD

5 jobs found

Include remote jobs

30d ago

IT Service Desk Analyst I

Greater Baltimore Medical Center, Inc. Baltimore, MD

Baltimore, MD

30d ago Closed

$54k - $84k/yr Full time Active Directory Customer Service Customer Support

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

Greater Baltimore Medical Center, Inc. is hiring an IT Service Desk Analyst I to deliver Tier 1 first level support through phone, email, and remote assistance. This onsite role supports IT Service Desk operations under established IT service level agreements, including ticket handling, routing and escalation of non-first level issues, and assigned desk side break/fix tasks.

Key Responsibilities

Provide Tier 1 first level resolvable phone, email, and remote support for the IT Service Desk, primarily through telephone, email, and remote assistance.
Answer inbound calls, process tickets, route inquiries, and escalate non-first level resolvable customer requests, incident reports, and service requests as appropriate.
Log, respond to, and resolve Tier 1 first level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Log and respond to Tier I incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Schedule work to meet departmental SLAs and support customer needs, including flexing hours as required to cover evenings, nights, weekends, and holidays though rare.
Assist as a resource on special projects and video visits.
Provide limited desk side support for break/fix hardware issues while completing all assigned duties.
Document actions and create documentation needed to install and provide ongoing support for current systems.
Use and help manage a software and hardware inventory management system.
Install, upgrade, and maintain system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications, and supporting hardware components.
Provide on-call support 24x7 on a rotating basis, as determined by the Service Desk Manager and department procedure.
Follow up with customers and support resources to ensure call completion and customer satisfaction.

Onsite Requirements and Working Conditions

Onsite role in Baltimore, MD.
Professional office environment and dress code.
Exposure to dust.
Includes on-call responsibility for desktop support.

Required Qualifications

Education: High School; Technical Certificate preferred.
Experience: 1 years in a Technical Support Call Center setting; hospital experience preferred.
Experience with Windows 10 and Microsoft Office Family of Products, and Microsoft Active Directory (preferred).
Skill in imaging, repairing, and maintaining desktop, laptop, tablet, and thin/zero clients (preferred).
Excellent soft skills required.
CompTIA A+, ITIL, HDI, MTA (Microsoft Technology Associate), or MCP (preferred).
Ability to lift 15 to 20 pounds frequently and up to 25 to 55 pounds occasionally.

Additional Conditions of Employment

Must have own transportation to support remote sites and on-call responsibilities.
Must be flexible in supporting a 24 hours call center, 7 days a week.

Technologies

Windows 10
Microsoft Office Family of Products
Microsoft Active Directory
CompTIA A+
ITIL
HDI
MTA (Microsoft Technology Associate)
MCP

GBMC Values

Respect: Courtesy, a healing environment, fairness, kindness, respect for dignity and privacy, and responsive listening.
Excellence: Superior performance, recognition of others’ accomplishments, meeting customer expectations, learning and self-development, and attention to detail.
Accountability: Professionalism, ownership of problems, appropriate planning and resource use, and regular and timely attendance.
Teamwork: Collaboration, keeping others informed, resolving conflict positively, seeking input, and recognizing contributions.
Ethical Behavior: Honesty and integrity with a focus on protecting the patient, and respect for cultural, psychosocial, and spiritual needs.
Results: Goal setting and outcome focus, giving and accepting help, embracing improvement, flexibility, and time-efficient prioritization.

Compensation

Pay range: USD 54,214 - 84,032 per year (final salary offer based on qualifications, education, experience, and alignment with organizational needs).

Pay range details: $54,214.40 - $84,032.31

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1mo ago

IT Support Specialist

Charm City Medical Center Baltimore, MD

Baltimore, MD

1mo ago Closed

$17+/hr Full time Cloud Platforms Desktop Support Electronic Medical Records

This position is no longer accepting applications (closed Sep 8, 2026).

Job Description

Charm City Medical Center is hiring an IT Support Specialist to support day-to-day clinic technology across onsite and remote needs.

Responsibilities

Provide onsite and remote support to staff for hardware, software, and connectivity issues
Set up, configure, and troubleshoot desktop and mobile devices, printers, scanners, and tablets
Maintain local and cloud-based systems, including internet, Wi-Fi, and internal servers
Monitor system performance and support regular data backups
Assist with disaster recovery planning
Support implementation and optimization of electronic medical records (EMR) and practice management platforms
Train staff and troubleshoot system issues related to patient data and scheduling
Ensure HIPAA compliance and data protection standards across all platforms
Manage user accounts, permissions, and access control for sensitive patient information
Act as the point of contact for external IT vendors and service providers
Track IT inventory, order required equipment, and manage warranties and licenses
Recommend technology upgrades and process improvements
Support special projects including new site development, telehealth integration, and compliance audits

Requirements

Proficiency in Windows and Mac OS environments, Google Workspace, and EMR/EHR platforms
2+ years of experience
Strong problem-solving and communication skills
Understanding of HIPAA regulations, network security, and data privacy standards
Experience with VPNs, firewalls, antivirus systems, and device management tools
Ability to multitask, prioritize tickets, and support staff at varying technical skill levels
Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred)

Technologies

Windows, Mac OS
Google Workspace
EMR/EHR, electronic medical records (EMR), practice management platforms
VPNs, firewalls, antivirus systems
Device management tools
Telehealth integration

Location and Schedule

Location: Baltimore, MD 21217 (Required)
Work location: In person
Availability: Monday through Friday from 6:00 AM to 2:30 PM
Additional availability: Occasionally Saturdays from 7:00 AM to 1:00 PM if needed

Application Questions

Are you seeking: Full-time, Part-time, or Either?
Are you available to work Monday through Friday from 6:00 AM to 2:30 PM?
Are you available to occasionally work Saturdays from 7:00 AM to 1:00 PM if needed?
Do you have experience working independently with minimal supervision?
Have you ever worked in a healthcare setting?
Are you familiar with Methasoft?

Compensation: USD 17 per hourly

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1mo ago

Help Desk Specialist

Chase Brexton Health Care Baltimore, MD

Baltimore, MD

1mo ago Closed

$22 - $28/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

Chase Brexton Health Care is seeking an onsite Help Desk Specialist in Baltimore, MD to deliver Tier-1 support and manage daily helpdesk workflows.

Responsibilities

Provide first tier (Tier-1) support for user issues involving hardware and software for both local and remote users
Set up employee equipment and access, including network and relevant application access
Perform proper installation of hardware including printing and faxing, plus operating systems and application software
Periodically inspect employee equipment and software to ensure functionality, including patches and updates
Complete employee activations and deactivations in a timely manner and document the changes
Diagnose and repair reported problems; document end-user details, the nature of the issue, and resolution status/process
Modify configurations, utilities, and software default settings for local workstations (including laptops) and thin client devices
Perform timely workstation hardware and software upgrades as required
Install, test, and configure new workstations, peripheral equipment (phones, printers, faxes), and software
Support onboarding for new users, including PC setup and deployment using standard hardware, images, and software
Route and escalate non-Tier1 issues to responsible parties, conduct periodic follow-up, and maintain resolution status
Use and maintain helpdesk tracking software for all issues reported to the helpdesk, regardless of reporting mechanism
Log, track, document, and resolve incoming requests using the help desk software solution
Maintain detailed and accurate call/ticket logs, reports, and trouble tickets; ensure ticketing accuracy daily
Maintain agreed upon first call resolution rate
Maintain inventory of equipment, software, and software licenses
Follow defined Helpdesk policies and procedures and resolve issues to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Maintain agreed upon quarterly satisfaction rating
Assist with internal physical moves, including PC and telephone
Participate in off-hours, weekend, and on-call support on a rotation basis
Other duties as assigned

Requirements

Microsoft Office
Microsoft Windows OS (XP, 2003, Vista, 7, 2008)
Microsoft Networking: Printer Management, File Share management, Active Directory, IIS, IE, DHCP, DNS
Basic networking skills
Building and cloning of end user workstations and laptops
Remote control technologies
End user support for Microsoft Exchange
Phone System and PBX
Strong computer skills
Ability to work independently
Knowledge of privacy regulations and ability to maintain patient privacy in the daily role
Ability to work independently in a timely, organized, methodical manner
Task oriented
A+, MCP

Technologies

Microsoft Office
Microsoft Windows OS (XP, 2003, Vista, 7, 2008)
Active Directory
IIS
IE
DHCP
DNS
Microsoft Exchange
PBX
Remote control technologies
Thin client devices
Printing and faxing
Helpdesk tracking software
Help desk software solution

Working Conditions

Work is typically performed in an office environment

Location: Baltimore, MD (onsite)

Pay: USD 22 - 28 per hour

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1mo ago

SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)

State of Maryland - DBM OPSB Division of Personnel Services Baltimore, MD 🇺🇸 Remote

Baltimore, MD

1mo ago Closed

$25+/hr Contract Computer Skills End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

The State of Maryland, DBM OPSB Division of Personnel Services is hiring temporary SPS Help Desk Support (Administrative Specialist I) help desk support for the September 2026 to December 2026 period. This contract role supports system users through incoming support calls, helping employees regain access, complete key system steps, and resolve issues within the OPSB Shared Services Division.

The position is based in Baltimore, MD (remote), with core work hours scheduled 8:00am to 4:30pm for an eight hour day. Work equipment will be provided.

Role overview

Provide system user support calls for the OPSB Shared Services Division.
Reset system passwords and support employee access to required systems.
Guide employees through system processes and help clarify steps to complete tasks.
Follow up after support interactions to confirm issues are resolved.
Share feedback about the system based on user needs and reported issues.

Key responsibilities

Serve as a support role within the Division and be able to work independently.
Assist with system user support calls.
Reset system passwords as needed.
Walk employees through system processes.
Follow up to ensure issues have been resolved.
Provide feedback about the system.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate (accredited).
Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Education substitution: 30 credit hours from an accredited college or university may substitute for the required experience.
Military substitution: U.S. Armed Forces experience as a non-commissioned officer involving staff work that requires regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies, on a year-for-year basis for the required experience.

Tools and technologies

Google Suite
MS Office
Word
Excel

Benefits

Subsidized health benefits coverage may be eligible for contractual employees working 30 or more hours per week (or on average 130 hours per month).
Leave may be granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Additional position details

Grade: 10.
Location of position: 301 W. Preston Street, Baltimore, MD 21201.
Remote work is provided; work equipment will be supplied.
Core hours: 8:00am to 4:30pm for an eight hour day schedule during these times.

Licenses, registrations, and certifications

Employees in this classification may be assigned duties requiring operation of a motor vehicle.
If assigned motor vehicle duties, a motor vehicle operator’s license valid in the State of Maryland will be required.

Desired qualifications

Previous help desk support experience.
Current software experience with Google Suite.
Intermediate experience with MS Office including Word and Excel.
Excellent verbal and communication skills.
Experience researching materials using the internet and explaining process steps to others.
Team player.
Customer-focused with a sense of urgency to resolve issues.
Well organized and self starter who approaches new challenges.
Proven ability to handle confidential information and sensitive situations with tact and maturity.

Compensation and job type

Pay rate: $25 per hour (USD).
Job type: contract.

Selection process

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
All information concerning qualifications must be submitted by the closing date; information submitted after the closing date will not be considered.

How to apply

Online applications are highly recommended.
If unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.
Paper application materials must be received by the closing date; no postmarks will be accepted.
Questions: Application.Help@maryland.gov or 410-767-4850. MD TTY Relay Service: 1-800-735-2258.

People with disabilities and bilingual candidates are encouraged to apply.

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3mo ago

On-Site Help Desk Technician and Remote Back-Office Admin (Part-time)

Entelechy Solutions Baltimore, MD

Baltimore, MD

3mo ago Closed

$20 - $30/hr Part time Administrative Support Back Office Computer Skills

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Entelechy Solutions is seeking a part-time On-Site Help Desk Technician and Remote Back-Office Admin to support its Baltimore operations. This hybrid role blends hands-on Tier 1 IT help desk duties with essential office administration, delivering practical technical support while keeping daily operations organized in a flexible, hybrid setting.

Responsibilities

Identify hardware and software solutions
Troubleshoot technical issues
Diagnose and repair faults
Resolve network issues
Install and configure hardware and software
Communicate with customers to quickly determine the root cause
Provide timely and accurate customer feedback
Guide customers through a sequence of steps to resolve problems
Follow up with clients to ensure the problem is resolved
Replace or repair necessary parts
Support the rollout of new applications
Create procedural documentation to support operations
Manage multiple cases concurrently
Oversee daily office operations to ensure an organized and efficient workplace
Manage office supplies inventory, including ordering and restocking as needed
Coordinate office maintenance and repairs, liaising with vendors and service providers
Handle administrative tasks such as filing, data entry, scheduling meetings, and managing office correspondence
Assist in organizing company events, meetings, and training sessions

Requirements

Certification in Microsoft, Linux, or Cisco is advantageous
Prior experience in tech support, desktop support, or a similar role
Proficiency with Windows/Linux/Mac OS is a plus
Experience with remote desktop applications and help desk software
Attention to detail and strong problem-solving abilities
Excellent interpersonal skills
Strong written and verbal communication

Technologies

Microsoft Office Suite (Word, Excel, PowerPoint)
Windows
Linux
Mac OS
Remote desktop applications
Help desk software
IT management tools

Job Details

Job type: Part-time
Location: Baltimore, MD (hybrid)
Compensation: $20.00 - $30.00 per hour

Experience

Help desk: 2 years (Required)
Windows: 2 years (Preferred)

Application Questions

Willing to reliably commute to schools in Baltimore City, MD 21201 and to Prince George's County, MD 20737 for this job?

Location and Commute

Hybrid remote work arrangement based in Baltimore, MD 21202. Ability to commute to the specified locations is required.

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Support Jobs in Baltimore, MD

IT Service Desk Analyst I

IT Support Specialist

Help Desk Specialist

SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)

On-Site Help Desk Technician and Remote Back-Office Admin (Part-time)

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