Baltimore, MD

Support Jobs in Baltimore, MD

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Today

Help Desk Specialist

Chase Brexton Health Care Baltimore, MD

Baltimore, MD

Today

$22 - $28/hr Full time Active Directory Application Support Computer Skills

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Job Description

Chase Brexton Health Care is seeking an onsite Help Desk Specialist in Baltimore, MD to deliver Tier-1 support and manage daily helpdesk workflows.

Responsibilities

Provide first tier (Tier-1) support for user issues involving hardware and software for both local and remote users
Set up employee equipment and access, including network and relevant application access
Perform proper installation of hardware including printing and faxing, plus operating systems and application software
Periodically inspect employee equipment and software to ensure functionality, including patches and updates
Complete employee activations and deactivations in a timely manner and document the changes
Diagnose and repair reported problems; document end-user details, the nature of the issue, and resolution status/process
Modify configurations, utilities, and software default settings for local workstations (including laptops) and thin client devices
Perform timely workstation hardware and software upgrades as required
Install, test, and configure new workstations, peripheral equipment (phones, printers, faxes), and software
Support onboarding for new users, including PC setup and deployment using standard hardware, images, and software
Route and escalate non-Tier1 issues to responsible parties, conduct periodic follow-up, and maintain resolution status
Use and maintain helpdesk tracking software for all issues reported to the helpdesk, regardless of reporting mechanism
Log, track, document, and resolve incoming requests using the help desk software solution
Maintain detailed and accurate call/ticket logs, reports, and trouble tickets; ensure ticketing accuracy daily
Maintain agreed upon first call resolution rate
Maintain inventory of equipment, software, and software licenses
Follow defined Helpdesk policies and procedures and resolve issues to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Maintain agreed upon quarterly satisfaction rating
Assist with internal physical moves, including PC and telephone
Participate in off-hours, weekend, and on-call support on a rotation basis
Other duties as assigned

Requirements

Microsoft Office
Microsoft Windows OS (XP, 2003, Vista, 7, 2008)
Microsoft Networking: Printer Management, File Share management, Active Directory, IIS, IE, DHCP, DNS
Basic networking skills
Building and cloning of end user workstations and laptops
Remote control technologies
End user support for Microsoft Exchange
Phone System and PBX
Strong computer skills
Ability to work independently
Knowledge of privacy regulations and ability to maintain patient privacy in the daily role
Ability to work independently in a timely, organized, methodical manner
Task oriented
A+, MCP

Technologies

Microsoft Office
Microsoft Windows OS (XP, 2003, Vista, 7, 2008)
Active Directory
IIS
IE
DHCP
DNS
Microsoft Exchange
PBX
Remote control technologies
Thin client devices
Printing and faxing
Helpdesk tracking software
Help desk software solution

Working Conditions

Work is typically performed in an office environment

Location: Baltimore, MD (onsite)

Pay: USD 22 - 28 per hour

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2d ago

SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)

State of Maryland - DBM OPSB Division of Personnel Services Baltimore, MD 🇺🇸 Remote

Baltimore, MD

2d ago

$25+/hr Contract Computer Skills End User Support Help Desk Support

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Job Description

The State of Maryland, DBM OPSB Division of Personnel Services is hiring temporary SPS Help Desk Support (Administrative Specialist I) help desk support for the September 2026 to December 2026 period. This contract role supports system users through incoming support calls, helping employees regain access, complete key system steps, and resolve issues within the OPSB Shared Services Division.

The position is based in Baltimore, MD (remote), with core work hours scheduled 8:00am to 4:30pm for an eight hour day. Work equipment will be provided.

Role overview

Provide system user support calls for the OPSB Shared Services Division.
Reset system passwords and support employee access to required systems.
Guide employees through system processes and help clarify steps to complete tasks.
Follow up after support interactions to confirm issues are resolved.
Share feedback about the system based on user needs and reported issues.

Key responsibilities

Serve as a support role within the Division and be able to work independently.
Assist with system user support calls.
Reset system passwords as needed.
Walk employees through system processes.
Follow up to ensure issues have been resolved.
Provide feedback about the system.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate (accredited).
Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Education substitution: 30 credit hours from an accredited college or university may substitute for the required experience.
Military substitution: U.S. Armed Forces experience as a non-commissioned officer involving staff work that requires regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies, on a year-for-year basis for the required experience.

Tools and technologies

Google Suite
MS Office
Word
Excel

Benefits

Subsidized health benefits coverage may be eligible for contractual employees working 30 or more hours per week (or on average 130 hours per month).
Leave may be granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Additional position details

Grade: 10.
Location of position: 301 W. Preston Street, Baltimore, MD 21201.
Remote work is provided; work equipment will be supplied.
Core hours: 8:00am to 4:30pm for an eight hour day schedule during these times.

Licenses, registrations, and certifications

Employees in this classification may be assigned duties requiring operation of a motor vehicle.
If assigned motor vehicle duties, a motor vehicle operator’s license valid in the State of Maryland will be required.

Desired qualifications

Previous help desk support experience.
Current software experience with Google Suite.
Intermediate experience with MS Office including Word and Excel.
Excellent verbal and communication skills.
Experience researching materials using the internet and explaining process steps to others.
Team player.
Customer-focused with a sense of urgency to resolve issues.
Well organized and self starter who approaches new challenges.
Proven ability to handle confidential information and sensitive situations with tact and maturity.

Compensation and job type

Pay rate: $25 per hour (USD).
Job type: contract.

Selection process

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
All information concerning qualifications must be submitted by the closing date; information submitted after the closing date will not be considered.

How to apply

Online applications are highly recommended.
If unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.
Paper application materials must be received by the closing date; no postmarks will be accepted.
Questions: Application.Help@maryland.gov or 410-767-4850. MD TTY Relay Service: 1-800-735-2258.

People with disabilities and bilingual candidates are encouraged to apply.

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2mo ago

On-Site Help Desk Technician and Remote Back-Office Admin (Part-time)

Entelechy Solutions Baltimore, MD

Baltimore, MD

2mo ago Closed

$20 - $30/hr Part time Administrative Support Back Office Computer Skills

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Entelechy Solutions is seeking a part-time On-Site Help Desk Technician and Remote Back-Office Admin to support its Baltimore operations. This hybrid role blends hands-on Tier 1 IT help desk duties with essential office administration, delivering practical technical support while keeping daily operations organized in a flexible, hybrid setting.

Responsibilities

Identify hardware and software solutions
Troubleshoot technical issues
Diagnose and repair faults
Resolve network issues
Install and configure hardware and software
Communicate with customers to quickly determine the root cause
Provide timely and accurate customer feedback
Guide customers through a sequence of steps to resolve problems
Follow up with clients to ensure the problem is resolved
Replace or repair necessary parts
Support the rollout of new applications
Create procedural documentation to support operations
Manage multiple cases concurrently
Oversee daily office operations to ensure an organized and efficient workplace
Manage office supplies inventory, including ordering and restocking as needed
Coordinate office maintenance and repairs, liaising with vendors and service providers
Handle administrative tasks such as filing, data entry, scheduling meetings, and managing office correspondence
Assist in organizing company events, meetings, and training sessions

Requirements

Certification in Microsoft, Linux, or Cisco is advantageous
Prior experience in tech support, desktop support, or a similar role
Proficiency with Windows/Linux/Mac OS is a plus
Experience with remote desktop applications and help desk software
Attention to detail and strong problem-solving abilities
Excellent interpersonal skills
Strong written and verbal communication

Technologies

Microsoft Office Suite (Word, Excel, PowerPoint)
Windows
Linux
Mac OS
Remote desktop applications
Help desk software
IT management tools

Job Details

Job type: Part-time
Location: Baltimore, MD (hybrid)
Compensation: $20.00 - $30.00 per hour

Experience

Help desk: 2 years (Required)
Windows: 2 years (Preferred)

Application Questions

Willing to reliably commute to schools in Baltimore City, MD 21201 and to Prince George's County, MD 20737 for this job?

Location and Commute

Hybrid remote work arrangement based in Baltimore, MD 21202. Ability to commute to the specified locations is required.

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Support Jobs in Baltimore, MD

Help Desk Specialist

SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)

On-Site Help Desk Technician and Remote Back-Office Admin (Part-time)

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