This contract IT support role delivers end-user technical assistance for mobile devices and related platforms to support SB42 compliance and secure mobile communications for CYFD.
Responsibilities
- 30%: Administer and support the Smarsh platform, including user provisioning, device onboarding, troubleshooting, and monitoring, while maintaining SB42 compliant mobile communications.
- 20%: Enroll, configure, and manage state-issued iPhones and other mobile devices via Microsoft Intune, enforcing encryption, passcodes, MFA, OS updates, conditional access, and security policies.
- 20%: Deliver end-user technical support for mobile devices and Microsoft 365 apps (Teams, Outlook), authentication, and related hardware and software issues through in-person, phone, and remote assistance.
- 10%: Monitor device compliance, investigate noncompliant devices, coordinate remediation efforts, and support lost, stolen, replacement, and lifecycle management activities.
- 10%: Install, configure, troubleshoot, and maintain end-user computers, peripherals, printers, and other endpoint technologies to support SB42 and daily IT operations.
- 10%: Document support activities, maintain asset inventory, escalate complex issues to higher tiers, and support SB42 audits, compliance reporting, and user training.
Requirements
- High School Diploma or equivalent and six months of related work experience providing technical support to end users for computer hardware, software, and/or network-related problems.
- Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six months may substitute for the required experience.
Technologies
- Smarsh
- Microsoft Intune
- Microsoft 365
- Teams
- Outlook
- iPhone (iOS)
Posting details
Applications submitted without work experience or a résumé will not be considered. If attaching a résumé, it must include dates of employment for each job (month and year) and details of work experience/job duties.
Bargaining Unit Status
This position is not covered by a collective bargaining agreement.
Supplemental Information
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Agency Contact Information
Yaciel Toledo, (505) 252-0736. Email
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT). Extended sitting at a computer and working in cramped spaces may be required, along with close exposure to CRTs, VDTs, and UV rays.
Workload may be high volume, with frequent user issues and system outages requiring calm, effective problem solving.
Requires the ability to reach above the head and lift up to 50 pounds, plus manual dexterity for keyboard use.
