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IT Support Specialist II

DoorDash USA New York, NY

New York, NY

Today

$40 - $60/hr Full time Application Support Av Technology Chromeos

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Job Description

Join DoorDash in an onsite IT Support role for the New York office, handling day-to-day tickets in Jira and troubleshooting employee technology across devices and workplace systems.

Responsibilities

Provide dedicated onsite IT support for employees in the New York office.
Manage, triage, update, and resolve daily support tickets through Jira.
Troubleshoot issues involving laptops, operating systems, applications, access, Wi‑Fi, and VPN.
Support peripherals, printers, and other workplace tools.
Support a primarily macOS environment, with additional coverage for ChromeOS and Windows.
Support core applications including Jira, Okta, Google Workspace, Slack, and Zoom.
Assist with login issues, MFA, password resets, application access, and general SaaS troubleshooting.
Troubleshoot conference room and AV technology, including Zoom Rooms, displays, cameras, microphones, and hybrid meeting setups.
Document ticket updates, troubleshooting steps, escalations, and resolutions clearly and consistently in Jira.
Collaborate with Networking, Security, AV, Workplace, Infrastructure, and other teams on escalations and projects.
Support IT initiatives such as software rollouts, office technology improvements, AV upgrades, and process enhancements.
Spot recurring issues and recommend improvements to enhance the employee support experience.

Requirements

Minimum 3 years of experience in technical support, desktop support, service desk, or IT operations.
Experience managing IT support tickets via Jira or a similar ticketing system.
Strong familiarity with macOS, ChromeOS, and Windows.
Strong experience supporting Google Workspace, including Gmail, Drive, Docs, Sheets, Calendar, and Meet.
Experience with Okta (or similar identity management), including MFA, password resets, access issues, and login troubleshooting.
Experience supporting Slack and Zoom, including user access, notifications, meetings, Zoom Rooms, and AV-related issues.
Familiarity with AI tools such as ChatGPT, Cursor, Claude, or similar productivity platforms.
Strong troubleshooting skills across laptops, peripherals, SaaS apps, Wi‑Fi, VPN, and conference room technology.
Ability to document technical issues clearly and consistently in tickets.
Strong written and verbal communication skills.
Strong customer service skills and ability to support users at all technical levels.
Ability to work independently and collaborate with cross-functional teams.
Plus: Familiarity with MDM tools such as Mosyle, Intune, Jamf, or Kandji.
Plus: Basic networking and AV troubleshooting experience.
Ability to move equipment as needed, up to 50 lbs.

Technologies

Jira
macOS, ChromeOS, Windows
Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet)
Okta, MFA
Slack, Zoom, Zoom Rooms, AV technology
ChatGPT, Cursor, Claude
Mosyle, Intune, Jamf, Kandji, MDM
VPN
iOS, Android

About the Team

The IT Service Desk teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment.
Teams partner closely with other business areas and IT to deliver high-level support to colleagues.

About the Role

Hands-on, cross-functional IT support role focused on dedicated onsite coverage for the New York office.
Manage day-to-day support requests through Jira, troubleshooting employee technology and resolving tickets.
Support conference room and workplace technology and partner with internal teams on escalations and projects.
Some tickets may be resolved independently, while others require collaboration with teams such as Networking, Security, AV, Workplace, and Infrastructure.
Opportunity to contribute to larger IT initiatives including software rollouts, office technology improvements, AV support, and process enhancements.

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