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Today

Senior Help Desk Team Lead

Caplock Security LLC Fort Benning, GA

Fort Benning, GA

Today

$66k - $95k/yr Full time Manager Senior Active Directory

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Job Description

Direct day-to-day Educational Technology Support (ETS) operations for student soldiers and instructors at the Maneuver Center of Excellence, Fort Benning.

Responsibilities

Lead, supervise, and schedule the ETS team, including help desk support specialists and system administrators, across up to four NOC sites
Coordinate daily ETS activities, workload distribution, and coverage to meet performance standards
Partner with the contract Program Manager, Contracting Officer’s Representative (COR), and Government stakeholders to prioritize work and resolve issues
Serve as Alternate Program Manager and assume full program management responsibilities during the Primary PM’s absence
Review statement of charges and Financial Liability Investigation of Property Loss (FLIPL) packets
Evaluate current processes and improve business processes for day-to-day maintenance and support requests
Oversee cloud and server maintenance, storage allocation, and print server maintenance and management
Direct Active Directory management for user and computer accounts, print objects, and security groups
Work with the NEC to resolve issues involving user accounts, network outages, remote access, and Wi‑Fi connectivity
Oversee development and maintenance of the ETS System Administrator SharePoint site
Lead quarterly Security Technical Implementation Guide (STIG) analysis and mitigation for ETS systems and servers to support DoD IA compliance
Support Government efforts to audit student Acceptable Use Policy (AUP) and IA directories to achieve 100% DoD IA compliance
Direct incident response for systems and users with known or suspected IA compliance issues
Ensure team compliance with IA, information security, and software licensing requirements
Oversee on-site and remote customer and automation support for students and instructors for the full duration of their courses
Supervise device preparation including baseline reimaging, BIOS configuration, and post-install customization for each course session
Oversee mobile device issuance, turn-in, and security briefings
Oversee training for new instructors on classroom instructional technology, collaborative tools, and course software

Requirements

Bachelor’s degree in an Information Technology or related field
At least 12 years of experience in a technical environment
At least 8 years supporting student environments of similar scope and size (Government or Government client)
Demonstrated experience managing day-to-day activities for a team of at least 12 members
ITIL Foundation certification
Active secret security clearance in good standing on the first day of the contract
Working knowledge of Active Directory, SCCM, SharePoint, print server management, cloud and server storage administration, and network imaging
Working knowledge of DoD IA requirements, including STIG implementation and mitigation

Technologies

Active Directory
SCCM
SharePoint
Print server management
Cloud and server storage administration
Network imaging
Security Technical Implementation Guide (STIG)
Acceptable Use Policy (AUP)
ITIL Foundation
DoD IA requirements

Preferred Qualifications

DoD 8140/8570-compliant certification (example: CompTIA Security+ CE or higher)
Familiarity with Army property accountability processes
Experience supporting Army training systems, installations, or school environments
Prior experience as a Program Manager or Deputy/Alternate PM on a federal contract

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Work Environment

On-site role at Fort Benning, GA, requiring movement between multiple NOC and classroom locations
May occasionally involve lifting and transporting IT equipment such as laptops, tablets, and peripherals

Salary: USD 66,000 - 95,000 per year

Location: Fort Benning, GA (onsite)

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