Lead a help desk team in Arlington, VA onsite to design, implement, and maintain multi-disciplinary IT programs while coordinating with stakeholders and sustaining security clearance.
Responsibilities
- Design, implement, and sustain strategic, cross-disciplinary IT programs aligned with corporate strategy.
- Apply specialized functional knowledge along with relevant industry insights.
- Develop or contribute to solutions for problems of moderate scope and complexity.
- Work independently with occasional guidance, while mentoring junior team members.
Requirements
- 2+ years of experience leading a help desk team
- Experience with ticketing systems and triaging tickets for a team
- Experience with AWS and with RHEL or Windows Server
- Experience with Agile
- Experience on a DevOps team
- Experience with process improvement and automation
- Ability to communicate with stakeholders and clients across the program
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level II Certification
Technologies
- AWS
- RHEL
- Windows Server
- Terraform
- CloudFormation
- AWS SSM
- Ansible
- PowerShell
- Bash
- Active Directory (AD)
- Jira
Benefits
- Comprehensive health, life, disability, financial, and retirement benefits
- Paid time off
- Professional development opportunities
- Tuition assistance
- Work life programs
- Dependent care support
Clearance
Applicants selected will undergo a security investigation and must meet eligibility requirements for access to classified information. A Secret clearance is required.
Compensation
Salary is determined by location, education, knowledge, skills, competencies, and experience, along with contract affordability and organizational requirements. The projected range for this position is USD 86,800 to USD 198,000 annually. The shown estimate reflects the typical salary range for this role and is one component of total compensation.
Identity Verification
The hiring process includes identity verification using biometric and AI-based methods to confirm identity and deter fraud. Interviews and assessments may require on-camera participation, and a photo may be taken for verification purposes.
Candidate AI Usage Policy
AI tools are part of daily operations with a commitment to ethical use. For candidate processes, responses should reflect your own skills and knowledge. The use of AI or other tools to assist with interview responses is prohibited unless explicit permission is granted.
Work Model
Onsite work is required for this position, with activities primarily conducted at a Booz Allen office or customer facility to support collaboration with colleagues and clients as needed.
Commitment to Non-Discrimination
All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other status protected by applicable law.
