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Senior IT Support Technician

Leonardo DRS Frederick, MD

Frederick, MD

Today

Full time Senior A+ Cots Applications

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Job Description

Leonardo DRS offers a senior IT role onsite in Frederick, MD 21703 with benefits and support designed for long-term well-being and career growth. You will help keep in-house computer systems and end-user environments running reliably, while contributing to initiatives like business continuity and disaster recovery planning.

What You’ll Do

Support and maintain in-house computer systems, desktops, and peripherals, including installing, diagnosing, repairing, maintaining, upgrading, and troubleshooting to support optimal workstation performance
Answer incoming requests via calls, pages, and e-mail for PC and hardware problems, then evaluate, prioritize, and work requests through to resolution
Perform analysis and diagnosis of complex PC issues, recommend solutions, and implement fixes for end users
Install, configure, test, maintain, monitor, and troubleshoot workstation software and hardware, networked peripheral devices, and networking products
Manage an IT asset inventory, tracking hardware history including failure, repair, installation, and removal
Build and test customized configurations across platforms and operating systems
Proactively manage desktop environment health by analyzing and correcting issues, then regularly reporting critical metrics and concerns to management
Recommend, schedule, and execute PC, hardware, and peripheral improvements, upgrades, and repairs
Escalate to vendors and place vendor service calls when needed to resolve hardware or software failures
Conduct research to support PC procurement, evaluate and recommend products for purchase, and write technical specifications for PCs and networking hardware
Support maintenance and documentation processes, including procedures for logging, reporting, and statistically monitoring PC performance
Contribute to business continuity and disaster recovery efforts, including maintaining knowledge of plan executables and responding in line with established plans
Coordinate with end users and technical staff to implement and maintain systems using industry best practices to support business objectives while protecting data, system, and network integrity
Develop project plans and coordinate IT-related activities for installations and implementations; may manage a small project team when required
Provide functional direction and technical expertise to less experienced personnel

Required Qualifications

Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience
Knowledge of the principles, methods, and techniques used in troubleshooting and support
Understanding of installation, administration, and maintenance phases for IT and business systems and Commercial Off-the-shelf (COTS) applications
Experience with selection, planning, and implementation for new IT and business systems
4 to 5 years of directly related experience in IT support
Expertise and/or certification (e.g., Network +, A+) is preferred
Strong verbal, written, and interpersonal communication skills
Ability to work independently and collaboratively in a team environment
Ability to interact effectively with all management levels, IT professionals, and end users
Strong analytic and problem-solving skills
Commitment to continuous improvement, with openness and responsiveness to change
U.S. Citizenship required
May require ability to obtain a DOD Security clearance within a reasonable time after employment begins

Benefits

Medical, dental, and vision coverage
Company contribution to a health savings account
Telemedicine
Life and disability insurance
Legal insurance
401(k) savings plan
Wellness programs focused on physical, emotional, and financial well-being
Programs and activities supporting career growth, professional development, and skill enhancement
Flexible work schedules with a 9/80 program
Competitive vacation
Health/emergency leave
Paid parental leave
Community service hours
Some employees may be eligible for limited benefits only

Technologies: Commercial Off-the-shelf (COTS) applications, Network +, A+

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