Senior IT Support Technician

Leonardo DRS offers a senior IT role onsite in Frederick, MD 21703 with benefits and support designed for long-term well-being and career growth. You will help keep in-house computer systems and end-user environments running reliably, while contributing to initiatives like business continuity and disaster recovery planning.

What You’ll Do

• Support and maintain in-house computer systems, desktops, and peripherals, including installing, diagnosing, repairing, maintaining, upgrading, and troubleshooting to support optimal workstation performance
• Answer incoming requests via calls, pages, and e-mail for PC and hardware problems, then evaluate, prioritize, and work requests through to resolution
• Perform analysis and diagnosis of complex PC issues, recommend solutions, and implement fixes for end users
• Install, configure, test, maintain, monitor, and troubleshoot workstation software and hardware, networked peripheral devices, and networking products
• Manage an IT asset inventory, tracking hardware history including failure, repair, installation, and removal
• Build and test customized configurations across platforms and operating systems
• Proactively manage desktop environment health by analyzing and correcting issues, then regularly reporting critical metrics and concerns to management
• Recommend, schedule, and execute PC, hardware, and peripheral improvements, upgrades, and repairs
• Escalate to vendors and place vendor service calls when needed to resolve hardware or software failures
• Conduct research to support PC procurement, evaluate and recommend products for purchase, and write technical specifications for PCs and networking hardware
• Support maintenance and documentation processes, including procedures for logging, reporting, and statistically monitoring PC performance
• Contribute to business continuity and disaster recovery efforts, including maintaining knowledge of plan executables and responding in line with established plans
• Coordinate with end users and technical staff to implement and maintain systems using industry best practices to support business objectives while protecting data, system, and network integrity
• Develop project plans and coordinate IT-related activities for installations and implementations; may manage a small project team when required
• Provide functional direction and technical expertise to less experienced personnel

Required Qualifications

• Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience
• Knowledge of the principles, methods, and techniques used in troubleshooting and support
• Understanding of installation, administration, and maintenance phases for IT and business systems and Commercial Off-the-shelf (COTS) applications
• Experience with selection, planning, and implementation for new IT and business systems
• 4 to 5 years of directly related experience in IT support
• Expertise and/or certification (e.g., Network +, A+) is preferred
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently and collaboratively in a team environment
• Ability to interact effectively with all management levels, IT professionals, and end users
• Strong analytic and problem-solving skills
• Commitment to continuous improvement, with openness and responsiveness to change
• U.S. Citizenship required
• May require ability to obtain a DOD Security clearance within a reasonable time after employment begins

Benefits

• Medical, dental, and vision coverage
• Company contribution to a health savings account
• Telemedicine
• Life and disability insurance
• Legal insurance
• 401(k) savings plan
• Wellness programs focused on physical, emotional, and financial well-being
• Programs and activities supporting career growth, professional development, and skill enhancement
• Flexible work schedules with a 9/80 program
• Competitive vacation
• Health/emergency leave
• Paid parental leave
• Community service hours
• Some employees may be eligible for limited benefits only

Technologies: Commercial Off-the-shelf (COTS) applications, Network +, A+