Maximus is hiring a Helpdesk Specialist to deliver technical support to users and clients. The role focuses on triaging requests, researching program and system questions, and providing accurate resolutions for technical issues. This position is onsite in Annapolis Junction, MD and requires an active secret clearance.
Role Summary
As a Helpdesk Specialist, you will respond to support inquiries by phone, email, and internal personnel requests. You will identify technical problems, research appropriate solutions, and answer questions related to programs and systems. You will also document and monitor issues to support timely resolution.
Responsibilities
- Respond to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to help ensure timely resolution.
- Correct application issues, address network and security problems, and help identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Requirements
- High school diploma or GED required.
- 0-2 years of relevant professional experience required, or an equivalent combination of education and experience.
Onsite Location and Clearance
This is an onsite role in Annapolis Junction, MD. The position requires an active secret clearance.
Compensation
USD 25 - 30 per hour.
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off
Accommodations
Maximus provides reasonable accommodations to individuals who need assistance during any stage of the employment process due to a disability, medical condition, or physical or mental impairment. If you require support accessing job postings, completing assessments, or participating in interviews, contact People Operations at applicantaccom@maximus.com.
