General Dynamics Information Technology is seeking a Help Desk Technician to deliver night-shift technical support for internal and external customers from its Annapolis Junction, MD location. This role runs Sunday through Thursday, 22:00 to 06:00, and focuses on diagnosing problems, troubleshooting network, desktop, and systems hardware and software, while maintaining thorough records to support ongoing operations.
Responsibilities
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnose, identify, isolate, and analyze problems utilizing historical database records
- May route calls to product line specialists, application, or system support specialists
- Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems
Requirements
- Help Desk Technician IV - AA/AS and 5+ years of experience
- Years of experience can count in place of education and education can count in place of years of experience in some cases
- Security+ CE
- PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
- TS/SCI and CI Polygraph Required; US Citizenship Required
- Location: Customer Site
- Travel Required: None
Technologies
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Your Impact
Serve as a critical component of national safety and security by applying your technical expertise to protect national interests. The role emphasizes delivering essential support that helps government and defense operations run reliably.
Work Requirements
- Years of Experience: 4+ years of related experience (may vary based on technical training, certification(s), or degree)
- Certification: Security+ CE (CompTIA Security+)
- Travel Required: None
- Citizenship: US Citizenship Required
Salary and Benefit Information
- The likely hourly rate for this position is between $33.52 - $45.34. This is not a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
- View information about benefits and our total rewards program.
Our Identity Verification Process
As part of the hiring process, you will be asked to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT, a global technology and professional services company delivering technology solutions and mission services to every major U.S. government agency, defense, and intelligence community. With more than 26,000 experts, we apply technology to create immediate value and deliver solutions at the edge of innovation. Our operations span 50+ countries, offering capabilities in AI, cloud, cyber, and software development.
