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Service Desk Technician - II

Bit Insight Group Remote 🌍 Remote

Remote

Today

$23 - $28/hr Full time Azure Cloud Cloud Platform

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Job Description

Bit Insight Group is hiring a Service Desk Technician II to deliver reliable remote support in a busy MSP environment. In this role, you will handle incidents and requests across multiple client environments, working through troubleshooting in Microsoft, cloud, and networking-adjacent technologies.

What you’ll do

Provide remote support for Windows endpoints and servers, including Office 365, Azure, and third-party applications
Work incidents, requests, and escalations through PSA and RMM platforms such as Atera and ManageEngine Service Desk Plus
Troubleshoot issues involving VDI, onboarding and offboarding, and patch management
Perform basic system administration tasks such as user provisioning, license assignment, patch status verification, and software deployments
Document tickets and resolutions clearly in line with SLAs
Escalate advanced problems to senior engineers when additional expertise is required

What we’re looking for

3+ years of experience in a technical support or help desk role (MSP experience strongly preferred)
Solid knowledge of Microsoft 365, Google, Entra ID (Azure AD), Intune, and Windows OS
Familiarity with RMM and PSA tooling
Strong verbal and written communication skills
A proactive, resolution-focused approach centered on customer satisfaction
Ability to manage multiple priorities in a fast-paced environment

Technologies you’ll work with

Microsoft 365, Azure, Intune, Entra ID (Azure AD)
Windows OS and Office 365
VDI
Atera, ManageEngine Service Desk Plus, RMM, PSA, and ManageEngine
Splashtop
Confluence and Microsoft Teams
Google and PowerShell

Nice to have

MSP or multi-client environment experience
Experience with Automox, Atera, or ManageEngine
Basic PowerShell scripting
Network troubleshooting knowledge including firewalls, VLANs, and Wi-Fi
Certifications such as CompTIA A+, Network+, Security+, Microsoft MCP, AZ-900, or MD-102 (a plus)

Role details

Location: Remote
Employment: Full-time
Compensation: USD 23 to 28 per hour
Experience level: 3+ years

How to apply

Send your resume with a cover letter describing your MSP or multi-client experience to careers@bitinsightgroup.com.

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