Service Desk Technician - II
Azure
Cloud
Cloud Platform
Cloud Platforms
Customer Support
End User Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Microsoft Intune
Office 365
Passwordless
Patch Management
Remote Support
Technical Support
Virtual Desktop
Windows
Job Description
Bit Insight Group is hiring a Service Desk Technician II to deliver reliable remote support in a busy MSP environment. In this role, you will handle incidents and requests across multiple client environments, working through troubleshooting in Microsoft, cloud, and networking-adjacent technologies.
What you’ll do
- Provide remote support for Windows endpoints and servers, including Office 365, Azure, and third-party applications
- Work incidents, requests, and escalations through PSA and RMM platforms such as Atera and ManageEngine Service Desk Plus
- Troubleshoot issues involving VDI, onboarding and offboarding, and patch management
- Perform basic system administration tasks such as user provisioning, license assignment, patch status verification, and software deployments
- Document tickets and resolutions clearly in line with SLAs
- Escalate advanced problems to senior engineers when additional expertise is required
What we’re looking for
- 3+ years of experience in a technical support or help desk role (MSP experience strongly preferred)
- Solid knowledge of Microsoft 365, Google, Entra ID (Azure AD), Intune, and Windows OS
- Familiarity with RMM and PSA tooling
- Strong verbal and written communication skills
- A proactive, resolution-focused approach centered on customer satisfaction
- Ability to manage multiple priorities in a fast-paced environment
Technologies you’ll work with
- Microsoft 365, Azure, Intune, Entra ID (Azure AD)
- Windows OS and Office 365
- VDI
- Atera, ManageEngine Service Desk Plus, RMM, PSA, and ManageEngine
- Splashtop
- Confluence and Microsoft Teams
- Google and PowerShell
Nice to have
- MSP or multi-client environment experience
- Experience with Automox, Atera, or ManageEngine
- Basic PowerShell scripting
- Network troubleshooting knowledge including firewalls, VLANs, and Wi-Fi
- Certifications such as CompTIA A+, Network+, Security+, Microsoft MCP, AZ-900, or MD-102 (a plus)
Role details
- Location: Remote
- Employment: Full-time
- Compensation: USD 23 to 28 per hour
- Experience level: 3+ years
How to apply
Send your resume with a cover letter describing your MSP or multi-client experience to [email protected].
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