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15d ago

CIVILIAN PAY TECHNICIAN (HELP DESK)

US Defense Finance and Accounting Service Indianapolis, IN

Indianapolis, IN

15d ago

$41k - $60k/yr Full time Benefits Administration Benefits Coordinator Civilian

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Job Description

The Civilian Pay Help Desk Technician supports DoD civilian employees by handling pay and entitlement inquiries, delivering accurate information and researching issues to resolve concerns.

Responsibilities

The responsibilities shown reflect the full performance level GS-06; duties at the entry grade GS-05 are developmental in nature.
The Civilian Pay Help Desk handles inbound phone inquiries and requests from customers, providing courteous, professional service and delivering a consistent, accurate experience in a timely manner.
Investigates leave and pay issues arising from inquiries, including special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime matters, and resolving debt-letter related issues.
The primary function of the Help Desk technician is to respond to inquiries in a high-volume environment with sensitive information related to entitlements and pay processes.
Evaluates eligibility for pay and benefits based on appointment type, pay plan, tour of duty, and work location.
Utilizes automated systems and databases to search records and customer accounts, consult procedures and guidelines, and explain information to customers.

Requirements

U.S. citizenship is required.
Subject to a background or security investigation; position sensitivity and security level vary by role.
Must be registered for Selective Service (males born after December 31, 1959).
Suitable for Federal employment.
Obtain and maintain Financial Management Certification.
New employees must successfully pass the E-Verify employment verification check; details available at e-verify.gov.
Location: Indianapolis, IN. This position is not eligible for remote telework; telework may be considered on a rare case-by-case basis when a compelling DoD need is identified.
Related financial experience and/or a related financial degree (Finance, Accounting, Management, Actuarial Science, or related) per Direct Hire Authority.
Substitution of education and experience may be used to meet DHA qualification requirements.
One year of specialized experience equivalent in difficulty to the next lower grade in the federal service is required.
GS-05 specialized experience: performing financial duties supporting processing of financial transactions using standardized procedures, reviewing documents for accuracy, and inputting information into an automated system, correcting invalid transactions.
GS-06 specialized experience: processing a variety of non-routine payroll actions, establishing, adjusting and closing payroll accounts, and preparing and balancing payroll reports.
GS-05 substitution: four years of education above high school may be substituted for specialized experience.
GS-06 substitution: six months of graduate education may substitute for specialized experience when directly related to the position.
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.

Benefits

Comprehensive benefits package
Access to a range of federal benefits

This job is open to

The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency: All US Citizens

Additional Information

All applicants are encouraged to apply electronically. If online applications are not possible, assistance is available at 317-212-0454.
Moving expenses will not be paid.
Telework availability is limited and will be considered only on rare case-by-case bases when leadership determines a DoD need.
Veteran's Preference does not apply under this Direct Hire Authority DHA.
The position is filled under the Direct Hire Authority for Certain DoD Personnel; may be permanent or term, full-time or part-time, with pay varying by location.
We reserve the right to close or extend the vacancy based on agency needs.
Selections are subject to DoD stability of civilian employment restrictions.
A one-year probationary period may be required.
We may fill additional vacancies within 90 days of the closing date.
This position is Non-Exempt under the Fair Labor Standards Act.
Occasional travel may be required.
Not covered by a bargaining unit.
Retired Federal employees with an annuity may be subject to DoD policy guidance.
You must obtain and maintain a Level 1 Certification under the DoD Financial Management Certification Program within two years of entry, unless already required in a current role.
Background investigations may affect start dates and clearance timelines; a favorable security determination is required to occupy the position.
The vacancy may be used to fill additional positions within 90 days of closing.
Onboarding depends on security/suitability determinations and availability of vacancies; some hires may occur after extended periods.
Candidates should be committed to improving government efficiency and upholding the rule of law.

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