CIVILIAN PAY TECHNICIAN (HELP DESK)

Responsibilities

• The responsibilities shown reflect the full performance level GS-06; duties at the entry grade GS-05 are developmental in nature.
• The Civilian Pay Help Desk handles inbound phone inquiries and requests from customers, providing courteous, professional service and delivering a consistent, accurate experience in a timely manner.
• Investigates leave and pay issues arising from inquiries, including special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime matters, and resolving debt-letter related issues.
• The primary function of the Help Desk technician is to respond to inquiries in a high-volume environment with sensitive information related to entitlements and pay processes.
• Evaluates eligibility for pay and benefits based on appointment type, pay plan, tour of duty, and work location.
• Utilizes automated systems and databases to search records and customer accounts, consult procedures and guidelines, and explain information to customers.

Requirements

• U.S. citizenship is required.
• Subject to a background or security investigation; position sensitivity and security level vary by role.
• Must be registered for Selective Service (males born after December 31, 1959).
• Suitable for Federal employment.
• Obtain and maintain Financial Management Certification.
• New employees must successfully pass the E-Verify employment verification check; details available at e-verify.gov.
• Location: Indianapolis, IN. This position is not eligible for remote telework; telework may be considered on a rare case-by-case basis when a compelling DoD need is identified.
• Related financial experience and/or a related financial degree (Finance, Accounting, Management, Actuarial Science, or related) per Direct Hire Authority.
• Substitution of education and experience may be used to meet DHA qualification requirements.
• One year of specialized experience equivalent in difficulty to the next lower grade in the federal service is required.
• GS-05 specialized experience: performing financial duties supporting processing of financial transactions using standardized procedures, reviewing documents for accuracy, and inputting information into an automated system, correcting invalid transactions.
• GS-06 specialized experience: processing a variety of non-routine payroll actions, establishing, adjusting and closing payroll accounts, and preparing and balancing payroll reports.
• GS-05 substitution: four years of education above high school may be substituted for specialized experience.
• GS-06 substitution: six months of graduate education may substitute for specialized experience when directly related to the position.
• Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.

Benefits

• Comprehensive benefits package
• Access to a range of federal benefits

This job is open to

• The public
• U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Clarification from the agency: All US Citizens

Additional Information

• All applicants are encouraged to apply electronically. If online applications are not possible, assistance is available at 317-212-0454.
• Moving expenses will not be paid.
• Telework availability is limited and will be considered only on rare case-by-case bases when leadership determines a DoD need.
• Veteran's Preference does not apply under this Direct Hire Authority DHA.
• The position is filled under the Direct Hire Authority for Certain DoD Personnel; may be permanent or term, full-time or part-time, with pay varying by location.
• We reserve the right to close or extend the vacancy based on agency needs.
• Selections are subject to DoD stability of civilian employment restrictions.
• A one-year probationary period may be required.
• We may fill additional vacancies within 90 days of the closing date.
• This position is Non-Exempt under the Fair Labor Standards Act.
• Occasional travel may be required.
• Not covered by a bargaining unit.
• Retired Federal employees with an annuity may be subject to DoD policy guidance.
• You must obtain and maintain a Level 1 Certification under the DoD Financial Management Certification Program within two years of entry, unless already required in a current role.
• Background investigations may affect start dates and clearance timelines; a favorable security determination is required to occupy the position.
• The vacancy may be used to fill additional positions within 90 days of closing.
• Onboarding depends on security/suitability determinations and availability of vacancies; some hires may occur after extended periods.
• Candidates should be committed to improving government efficiency and upholding the rule of law.