Location: Torrance, CA
KBR's Mission Engineering Division delivers complex technical solutions and expert support to the U.S. Department of War, focusing on modeling and simulation, cyber transformation, air vehicle mission integration, and lifecycle support. As a trusted partner with a strong history in mission technology, KBR emphasizes data security, privacy, and responsible information management to ensure mission success.
KBR is seeking a Help Desk Support professional and analyst to support the U.S. Navy's MEASURE/METCAL program at Naval Air Station North Island in Coronado, CA / San Diego, CA. This role blends application support, data analysis, and Tier II help desk duties, with a strong emphasis on reporting, database performance, and system reliability. The position supports Oracle-based and web-based applications, where you will analyze data, fulfill ad hoc reporting requests, and troubleshoot system and data issues affecting users. You will collaborate closely with infrastructure and development teams to support system enhancements, data exchange, and overall application performance. This is an onsite, highly collaborative role ideal for someone who enjoys working with data, solving technical problems, and directly supporting end users in a mission-driven environment.
Roles and Responsibilities
- Provide application and process support for Oracle-based and web-based systems, ensuring data accuracy, system availability, and reliable performance
- Analyze and review technical and operational data to support reporting requirements, ad hoc data requests, and program-level decision making
- Develop and execute SQL queries and scripts to generate reports, validate data, and support ongoing analysis efforts
- Perform database and application analysis to identify data discrepancies, troubleshoot issues, and implement corrective actions
- Support data replication, exchange services, and system interfaces to maintain consistency across environments
- Execute established support processes and policies while assisting in improving workflows and reporting efficiency
- Serve as a liaison between end users, infrastructure teams, and developers to resolve system issues and support enhancements
- Develop and maintain user documentation and standard operating procedures (SOPs) to support system use and process consistency
- Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting
- Assist with ongoing system improvements, including exposure to PHP scripting, CSS, and Oracle PL/SQL for reporting and analysis
Basic Qualifications
- Clearance & Citizenship: U.S. Citizenship required; Secret clearance or ability to obtain and maintain
- Education & Years of Experience: Bachelor’s + 1 year of experience, OR Associate degree & 5+ years of experience, OR High School Diploma & 9+ years of experience. Experience should be in a help desk support, application support, or IT support environment
Preferred Qualifications
- Experience supporting Navy or DoD programs
- Experience with Oracle databases, PL/SQL, or database reporting tools
- Familiarity with scripting languages such as Python
- Experience supporting data integration, replication, or DevOps-related activities
Compensation and Benefits
Compensation: $67,000-$91,000. This range reflects national averages; the offered rate will be based on location, knowledge, skills, abilities, and experience, contract affordability, and internal parity.
Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels per internal policy or contractual designation. This may include a sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.
KBR Benefits: A selection of competitive lifestyle benefits may include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability coverage, paid time off, and flexible work schedules. The company supports career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These principles guide all that we do and underpin our commitment to being a People First company. This approach helps our teams Belong, Connect and Grow as we Deliver Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
