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1mo ago

Technical Support Specialist - Electrical and PLC

PATTYN NORTH AMERICA LLC Sussex, WI

Sussex, WI

1mo ago Closed

Full time Electrical Engineering Control Systems Customer Service

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

The role provides remote technical support to Pattyn North America customers across North America and is based onsite in Sussex, Wisconsin. Reporting to the Technical Support Manager, this position blends mechanical, electrical, pneumatic, and software expertise, with 10 to 20 percent travel to stay current.

Responsibilities

Engage with customers via phone, text, email, or video to deliver effective support.
Read and interpret electrical schematics to assist in troubleshooting efforts.
Read and diagnose PLC code to support problem resolution.
Log, categorize, and prioritize cases and service requests within the CRM platform.
Act as a liaison between departments including project management, technician planning, spare parts, engineering, and R&D.
Escalate complex issues to the technical support manager, service department managers, or factory teams in Belgium or France as needed.
Seek assistance from colleagues or more experienced staff when required.

Requirements

Experience in customer service or as a service engineer in packaging, automation, or machine building is preferred.
High school diploma or equivalent is required; additional technical or administrative training is a plus.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, OneNote, PowerPoint).
Basic understanding of PLC code (Structured Text) is strongly preferred.
Basic knowledge of electricity and automation components (motor control, sensors, encoders).
Fundamentals of automation and machine sequencing.
English and Spanish bilingual ability is preferred but not required.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and attention to detail.

Technologies

Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint)
PLC code (Structured Text)
CRM platform

Benefits

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families (concerts, sports, health and wellness, travel, gifts, and more)
Employee Assistance Program (EAP) for childcare, financial planning, pet care, and more
Cross-functional, collaborative team environment aimed at delivering results
Customer-centric approach with long-standing relationships and exceptional service
Culture that prioritizes and supports employee success

Physical Demands

Ability to walk, stand, and position oneself to work on packaging machine components, including bending, twisting, and reaching with arms and hands.

Work Environment

80% office and warehouse setting with approximately 20% of time spent at customer sites, primarily within food production facilities.

Why You Should Apply

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families
Employee Assistance Program for childcare, financial planning, pet care, and more
Collaborative cross-functional team environment focused on delivering results
Customer-centric culture with a history of valued clients
Supportive culture that recognizes and rewards employee achievements

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