Sussex, WI

Support Jobs in Sussex, WI

2 jobs found

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7d ago

Technical Support Specialist - Electrical and PLC

PATTYN NORTH AMERICA LLC Sussex, WI

Sussex, WI

7d ago

Full time Electrical Engineering Control Systems Customer Service

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Job Description

The role provides remote technical support to Pattyn North America customers across North America and is based onsite in Sussex, Wisconsin. Reporting to the Technical Support Manager, this position blends mechanical, electrical, pneumatic, and software expertise, with 10 to 20 percent travel to stay current.

Responsibilities

Engage with customers via phone, text, email, or video to deliver effective support.
Read and interpret electrical schematics to assist in troubleshooting efforts.
Read and diagnose PLC code to support problem resolution.
Log, categorize, and prioritize cases and service requests within the CRM platform.
Act as a liaison between departments including project management, technician planning, spare parts, engineering, and R&D.
Escalate complex issues to the technical support manager, service department managers, or factory teams in Belgium or France as needed.
Seek assistance from colleagues or more experienced staff when required.

Requirements

Experience in customer service or as a service engineer in packaging, automation, or machine building is preferred.
High school diploma or equivalent is required; additional technical or administrative training is a plus.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, OneNote, PowerPoint).
Basic understanding of PLC code (Structured Text) is strongly preferred.
Basic knowledge of electricity and automation components (motor control, sensors, encoders).
Fundamentals of automation and machine sequencing.
English and Spanish bilingual ability is preferred but not required.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and attention to detail.

Technologies

Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint)
PLC code (Structured Text)
CRM platform

Benefits

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families (concerts, sports, health and wellness, travel, gifts, and more)
Employee Assistance Program (EAP) for childcare, financial planning, pet care, and more
Cross-functional, collaborative team environment aimed at delivering results
Customer-centric approach with long-standing relationships and exceptional service
Culture that prioritizes and supports employee success

Physical Demands

Ability to walk, stand, and position oneself to work on packaging machine components, including bending, twisting, and reaching with arms and hands.

Work Environment

80% office and warehouse setting with approximately 20% of time spent at customer sites, primarily within food production facilities.

Why You Should Apply

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families
Employee Assistance Program for childcare, financial planning, pet care, and more
Collaborative cross-functional team environment focused on delivering results
Customer-centric culture with a history of valued clients
Supportive culture that recognizes and rewards employee achievements

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17d ago

Sr. Industrial Technical Support Specialist

Generac Power Systems Sussex, WI

Sussex, WI

17d ago

$30 - $38/hr Full time Application Support Business Systems Customer Support

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Job Description

The Senior Industrial Technical Support Specialist provides advanced technical assistance to Generac's authorized dealer network, troubleshooting complex product issues, authorizing warranty repairs with minimal guidance, and developing procedures. The role also mentors the technical support team and manages highly escalated cases with key accounts. This position is based onsite in Sussex, WI.

Responsibilities

Field inbound calls and emails from dealer technicians, including Master Technicians, delivering guidance on standard to highly complex inquiries via phone.
Document conversations with precise, timely, and descriptive notes.
Resolve issues ranging from routine to non-routine across the product portfolio.
Educate new dealer personnel on navigating Generac's warranty systems and submitting claims electronically.
Collaborate with dealer technicians to troubleshoot highly complex field issues and drive effective resolutions.
Provide on-site troubleshooting, diagnosis, and repairs as required.
Compile documentation on product failures for analysis by quality and engineering teams.
Mentor less experienced Industrial Technical Support Specialists.
Monitor and respond to emails from the Industrial Service inbox, including special equipment requests.
Overtime may be required based on market conditions.

Requirements

Associate degree in automotive or diesel technology, or equivalent technical experience.
Seven years of related technical experience in automotive repair, diesel engines, gaseous engines, or generators.

Technologies

SAP
GenService
Salesforce
Windchill
Microsoft Office suite

Preferred Job Requirements

Generac Master Certification or equivalent
Bachelor’s Degree in a technical field
Bilingual Spanish
Three years of AC or DC Electrical experience
Experience working with SAP, GenService, Salesforce and Windchill

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Great Reasons to Work for Generac

Competitive benefits including health, dental, vision, and a 401(k) plan
Complimentary on-site gym available Monday through Saturday
Product loan program up to four days and discount programs
Active involvement in storm relief efforts and community initiatives
Volunteer Time Off program to support charitable opportunities on company time
A culture that includes team-building events and Fun Days
Commitment to inclusion, diversity, equity, and respect

Pay

USD 30 - 38 per hour

Work Location

Sussex, WI (onsite) - In person

Physical Demands

Regularly required to talk and hear, and to use hands to handle objects or controls
Frequently standing and walking; occasional stooping, bending, or reaching above shoulder level
Occasional lifting up to 25 pounds
Frequent computer-based work involving sitting, close vision, and the ability to adjust

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Support Jobs in Sussex, WI

Technical Support Specialist - Electrical and PLC

Sr. Industrial Technical Support Specialist

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